While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff, both in-store and online. Many appreciate the wide variety of products, good prices, and frequent discounts, making their purchases feel like great value. The delivery service is frequently mentioned as fast and reliable, with many people receiving their orders quickly and efficiently. However, some customers were dissatisfied with issues related to their orders, such as receiving incorrect items or experiencing significant delays with delivery, sometimes due to courier problems. A few people also noted that products they ordered were out of stock, leading to delays or refunds.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the great choice, variety, and quality... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the ease of ordering, fast... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Price

Customers consistently note positive experiences with price. Many reviewers find the products very well... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick normally buy from East Kilbride shop but they stopped doing my liquid! They do work out more expensive on line so have tried a few other vapes companies that are cheaper. Just try... See more

Rated 5 out of 5 stars

It’s not one member of staff, it’s all three members at the e-vapes store in Paisley. Mags, Brogan and Kira are the most amazing women. As well as knowing what I regularly buy with the right nic... See more

Rated 5 out of 5 stars

Company has gone out of their way to ensure consistency of vape liquid, particularly with artisan british gold. They actually send meaningful, targeted emails rather than just spam, to let you know w... See more

Rated 5 out of 5 stars

This is the only evape store i trust . They have never let me down and are so honest regarding what stock they have in/ whats due in and then keeping me updated in real time when new stock I'm interes... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed a order and yet I didn't not…

I placed a order and yet I didn't not get what I ordered, when I contacted them they completely ignored me, so please do not give this company your money as when they make mistakes they just ignore you,
Pick a company that cares about its customers and realises that without them they have no business..

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

Order not received after 5 days...

Order not received despite being express next working day delivery, customer service non existent, no response via email, chat on website or Facebook. Ordered on 3rd of February it's now the 8th and the courier haven't even yet received the order. I placed the order online rather than going to my local shop as I was unwell and couldn't leave the house. I've since had to purchase more liquids. Would have been cheaper paying £4.50 for the bus and getting my order from the shop as prices are also more expensive online. Really disappointed as been using my local e-vapes store for years. Turns out Manchester doesn't hold a patch on Dunfermline. Won't be ordering online again.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

This is the only evape store i trust

This is the only evape store i trust . They have never let me down and are so honest regarding what stock they have in/ whats due in and then keeping me updated in real time when new stock I'm interested in has been delivered. I like Vip/ artisan british Gold, it does sell out super fast . I was disappointed but impressed, when they decided a much waited on delivery of this was below par , they must have lost quite a lot of money in the short term canceling all pre orders of it. Excellant standards.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, one of the few stockists of my preferred vape fluid. Really quick response, dispatch and delivery. Plus they do not flood your inbox with marketing emails.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Ive shopped with this company for…

Ive shopped with this company for years, started off in st helens when i was pregnant i got help from the staff to switch from ciggies to a vape and ive never looked back. i now shop in st johns and the service is great there too, staff are always willing to help knowledgeable about all of the products and so friendly!

December 18, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look