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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff, both in-store and online. Many appreciate the wide variety of products, good prices, and frequent discounts, making their purchases feel like great value. The delivery service is frequently mentioned as fast and reliable, with many people receiving their orders quickly and efficiently. However, some customers were dissatisfied with issues related to their orders, such as receiving incorrect items or experiencing significant delays with delivery, sometimes due to courier problems. A few people also noted that products they ordered were out of stock, leading to delays or refunds.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the great choice, variety, and quality... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the ease of ordering, fast... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Price

Customers consistently note positive experiences with price. Many reviewers find the products very well... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick normally buy from East Kilbride shop but they stopped doing my liquid! They do work out more expensive on line so have tried a few other vapes companies that are cheaper. Just try... See more

Rated 5 out of 5 stars

It’s not one member of staff, it’s all three members at the e-vapes store in Paisley. Mags, Brogan and Kira are the most amazing women. As well as knowing what I regularly buy with the right nic... See more

Rated 5 out of 5 stars

Company has gone out of their way to ensure consistency of vape liquid, particularly with artisan british gold. They actually send meaningful, targeted emails rather than just spam, to let you know w... See more

Rated 5 out of 5 stars

This is the only evape store i trust . They have never let me down and are so honest regarding what stock they have in/ whats due in and then keeping me updated in real time when new stock I'm interes... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
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How this company uses Trustpilot

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Rated 5 out of 5 stars

I have used E Vapes for years now and…

I have used E Vapes for years now and never been let down. They always have great products at even greater prices.

Email notification are great and delivery is most free and very quick. When on rare occasion there is an issue they respond to emails and very quickly sort it out.

Great vape supplier and will continue to use for years to come.

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Ordered on the 22nd October and my item did not arrive. No answer on the phone and mailbox was full. No response to emails. Disgraceful. Been ordering from evapes for years but will never order again. Awful

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

E-Vapes …

I have been purchasing e-vapes online for a few years, I prefer to browse their website in the privacy of my home.
They stock a wide variety of liquid and strengths.
The ordering is very easy, they usually give you a discount, delivery timescales are very good- usually within 5-10 working days

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Hannah Smith :)

Easy to order and email regularly with special offers and discounts.
Updated order and shipping information so I know when my order will arrive which is always fast (unless dpd are having issues!)
Special mention to Hannah who is always very helpful and is an absolute star! Thanks Hannah!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

This company is great

This company is great. Their customer service is one of the best I’ve ever had when dealing with an offer that wasn’t working.
Also they’re reasonably priced and always have good deals on multi buys.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Vip british gold

British gold fluid is the best vape since I gave up smoking. E Vapes are the best supplier off this for cost and delivery. First class all round.

December 18, 2025
Unprompted review
Rated 2 out of 5 stars

I ordered vapes over 4 weeks ago

I ordered vapes over 4 weeks ago. Despite being advised that my order was "on its way", nothing has been received. After subsequently contacting the company I was offered th alternative of re-sending the order, or a refund. I agreed to a reorder which was also "on its way" but never arrived. I then asked for a full refund, which I have no record of ever receiving. Be warned!

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Useless

I ordered my item and the wrong thing was sent (a cheeper product of no use to me) contacted via email immediately and told my correct order would be shipped the next day. It's been nearly 2 weeks and nothing. I have sent multiple emails with no response, sat on the online chat for 30 minutes with no one coming on to talk to me. The customer service has honestly been so disappointing!!! Do not recommend

September 8, 2025
Unprompted review
Rated 4 out of 5 stars

Brilliant

Great choice of flavours and strengths.
I have a repeat order and the delivery is quick.

May 30, 2025
Unprompted review

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