It has been great in the process of ease of dispatch, communication with processing and being able to see the data once it’s been processed. The only let down is the time it has taken to do it… months... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the recordings are great. Did not realise it would take so long to receive them back so maybe a bigger message about this on your website would be good. Have not managed to access o... See more
Company replied
What is great is seeing moving pictures from long ago. It was so easy to pack them up and send off the old media. I do think you could improve on the wait time for completion or on the updates, if yo... See more
Company replied
Hello there I have revived my box back. I have watched my mum and dad’s 50th wedding anniversary celebrations. Wow how lovely to see all my family members and friends together like that. Quite a few... See more
Company replied
Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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It takes quite a long time for the…
It takes quite a long time for the process but it’s worth the wait to see my memories. When I emailed them they were quick to respond. I would recommend them.
June 12, 2026
Unprompted review
Reply from EachMoment
Dear customer,
Thank you so much for your kind feedback. We are really pleased to hear that, although the process took a little time, it was well worth it to see your memories brought back to life.
We also appreciate your comments about our communication and are glad that our responses were helpful and timely when you needed support.
Thank you again for your recommendation and for trusting EachMoment with your precious memories — it truly means a lot to our team.
Warm regards,
— The EachMoment Team
Pleasing result, but very slow.
I looked at several companies and chose Each Moment. I was very pleased with the result and have enjoyed reliving the forgotten memories. My only criticism is it took the best part of a year from sending the films to receiving the finished product. I would probably use them again if they could guarantee the process has now been speeded up, or I may give one of the others a chance.
October 16, 2025
Unprompted review
Reply from EachMoment
Dear Mr Harris,
Thank you very much for your feedback and for trusting EachMoment with your films. We are really pleased to hear that you would consider using our service again.
We are, however, very sorry that the overall timeframe felt longer than expected. In memory digitisation work, completion dates can only ever be approximate estimates, as each project depends on a range of technical, operational, and IT-related factors. These include the condition of the original media, the level of restoration required, system processing loads, and quality control checks, all of which can influence the overall timeline.
That said, we fully understand how important clearer expectations are, and we are continuously working to improve both our processes and communication to make the experience as smooth and transparent as possible for our customers.
Thank you again for your honest feedback — it is genuinely appreciated and helps us improve. We hope to have the opportunity to assist you again in the future.
Warm regards,
— The EachMoment Team
Great results really impressed with the…
Great results really impressed with the quality of film
June 15, 2026
Unprompted review
Reply from EachMoment
Dear Mr Mead,
Thank you so much for your kind feedback. It means a great deal to our team to know your memories have been brought back so well.
Warm regards,
— The EachMoment Team
Reply from EachMoment
Dear James,
Thank you so much for your wonderful feedback. We are truly delighted to hear that the results will be something you can pass on to your grandchildren.
There is something genuinely priceless about being able to preserve and share these memories across generations, and we are very happy to have played a part in that experience for you.
It means a great deal to our team to know that these moments will continue to be enjoyed for years to come.
Warm regards,
— The EachMoment Team
original video tapes transferred to USB…
original video tapes transferred to USB & the cloud. Upscaled & the sound & visual quality is excellent.
Very popular with all the family - definitely a good decision to go with 'Each Moment'
November 29, 2025
Unprompted review
Reply from EachMoment
Dear Trevor,
Thank you so much for your kind feedback. We are delighted to hear that you are pleased with the quality of both the sound and visuals, and that the memories are being enjoyed by the whole family.
It’s wonderful to know you’re happy with your decision to trust EachMoment, and we truly appreciate you taking the time to share your experience.
Warm regards,
— The EachMoment Team
DO NOT USE THIS COMPANY
I sent my video tapes to this company in February 2026.
I understood from the advertising that after the company received your tapes they would send you a quote to carry out the work or give you the option to have your tapes back, however I was just sent an email demanding an immediate payment in which I paid over £400 to have my tapes digitalised and put on dvd’s.
I assumed I would get my finished items plus my original tapes back within a month, however when you use the order tracker on their system it just keeps moving the completion date further and further away.
I started to get worried and started emailing the company, all I got was excuse after excuse and stating that the process takes a long time and they can’t rush the process as they are restoring the tapes.
I then started to question whether they had control over the process or if it was simply sub contracted out to another company (possibly not in the uk).
I was assured all the work was carried out in their workshop, which I now don’t believe.
I did receive the Atlas album which was virtually a waste of time and the quality was no better in fact probably worse than watching the tapes directly from the camera.
I finally lost my patience and said if you have not finished and returned my project be the 1st of June I want my tapes back and a full refund.
I then received an email stating this was not possible as they were so close to completion and they would have my dvd set delivered by the end of the first week in June.
I stuck by my original message and stated I want my tapes back and a full refund.
This email was ignored but a few days later I got an email to say my order was being dispatched that day and a DPD delivery tracking number was quoted.
I looked up the tracking number on DPD’s system which said they had not received the item and it was most likely still with the sender.
Looking no at all the negative reviews on Trust pilot it looks like I am not alone with the same story being repeated.
I am ignoring the positive reviews as I believe they are being generated by the company.
I will now be contacting Trading Standards through the citizens advise bureau.
DO NOT USE THIS COMPANY
June 13, 2026
Unprompted review
Reply from EachMoment
Dear Trevor,
First and foremost, we are deeply sorry to hear about the painful experience you feel you have had with our company. We genuinely regret that your expectations were not met and that the process has left you feeling this way.
We would like to clarify a few points for transparency. In line with our long-standing policy, customers are only invoiced once their items have been received and registered at our facility. The only initial payment required is the standard £10 logistics fee to dispatch the Memory Box. No digitisation charges are made before the physical media is received and processed.
Regarding the quality of the final output, it is important to note that the results of any digitisation process are directly dependent on the condition of the original media provided. In this case, there were no additional enhancements applied beyond standard digitisation, and we have uploaded the best possible footage recovered from your tapes exactly as they were received. Any limitations in quality therefore reflect the original condition and age of the recordings.
Regarding turnaround times, we fully acknowledge that communication in this area may have caused frustration. In this type of work, completion dates can only ever be rough estimates, as they are influenced by multiple technical and operational factors, including restoration complexity, equipment availability, and processing requirements. These estimates can sometimes change during the course of production, and while we aim to communicate this clearly, we regret if this was not always sufficiently understood in your case. We are sorry if this led to uncertainty, and it is clear that we did not meet your expectations in terms of communication.
With regard to your order status, we can confirm that your project was dispatched on the 8th of June as previously communicated and should now have reached you. If this is not the case, we kindly ask you to contact us directly so we can investigate this immediately with the courier.
Finally, while we understand your request for a refund, we must also clarify that each project involves significant manual work, time, and specialist restoration effort. For this reason, we are not able to offer a full refund at this stage. That said, we remain open to reviewing the situation further with you and finding a fair resolution wherever possible.
We are truly sorry that your experience has not reflected the standards we strive for, and we remain available should you wish to discuss this matter further.
Kind regards,
— The EachMoment Team
Fantastic results
Fantastic results. It was a present for my mums 80th birthday and she loved seeing all the old films again. Great service and great communication all the way through. Would highly recommend them
May 30, 2026
Unprompted review
Reply from EachMoment
Dear Bruce,
Thank you so much for your lovely feedback. We are truly delighted to hear that your mum enjoyed her 80th birthday surprise and was able to relive those special memories.
It means a great deal to us to know that you were happy with both the results and the communication throughout the process. Thank you as well for your kind recommendation — it is greatly appreciated.
Warm regards,
— The EachMoment Team
1 million % recommended
Giving your family memories to complete strangers can be a worrying process. But finding Each Moment has made it a stress free wonderful experience from start to finish. They keep you updated with every stage and answer any queries via email in a very personal sincere and helpful manner. I will be forever grateful to them for bringing back to life our most treasured memories. I recommend without any hesitation.
June 5, 2026
Unprompted review
Reply from EachMoment
Dear Sonia,
Thank you so much for your incredibly kind and thoughtful words. We fully understand how important—and sometimes emotional—it can be to entrust personal family memories to a service like ours, so it truly means a great deal to hear that you felt supported and reassured throughout the entire process.
We are especially pleased that our communication and updates helped make the experience stress-free for you, and we will certainly share your lovely comments with the team. Knowing that we were able to bring your treasured memories back to life is exactly why we do what we do.
Thank you again for your trust, your recommendation, and for allowing us to be part of something so meaningful to your family.
Warm regards,
— The EachMoment Team
Just vied my USB and can't believe what…
Just vied my USB and can't believe what you've done with my tapes,absolutely fantastic. Highly recommend
June 12, 2026
Unprompted review
Reply from EachMoment
Dear Brigid,
Thank you so much for your wonderful feedback. We are absolutely delighted to hear how pleased you are with the results and that your memories have come back to life so beautifully.
It means a great deal to our team to know you would highly recommend us, and we truly appreciate your trust in EachMoment.
Warm regards,
— The EachMoment Team
13 items digitized
I have had 13 items digitized in my recent order. They were mostly old vhs videos and many needed cleaning and special treatment. Although it quite rightly took a lengthy period before they were returned quality of the results are well worth the wait. I will be sending a further order soon. I am an older man and wanted to make sure that these memories are well preserved for the younger members of my family. Thank you.
June 12, 2026
Unprompted review
Reply from EachMoment
Dear Gordon,
Thank you very much for your kind feedback. We are delighted to hear that you are pleased with the results and that your family memories have been well preserved for future generations.
We also appreciate your patience throughout the process, especially given the care required for your tapes. It means a great deal to us that you plan to use our service again.
Thank you for trusting EachMoment with your precious memories.
Warm regards,
— The EachMoment Team
Whould love to give you 5star but did…
Whould love to give you 5star but did take 6 months Whould appreciate more email telling me on problems why it was taking so long thanks Whould recommend you but tell them don't be in a rush to get back.
June 11, 2026
Unprompted review
Reply from EachMoment
Dear Malc,
Thank you very much for your honest feedback and for your recommendation. We’re really pleased to hear you would still recommend us, and we truly appreciate your kind words.
We are sorry that the 6-month turnaround felt longer than expected and that communication around delays was not as clear as it should have been. In this type of specialist digitisation work, timelines can vary depending on the condition of the media and technical restoration requirements, but we understand how important regular updates are and are working to improve this.
Thank you again for your patience and for trusting us with your memories.
Warm regards,
— The EachMoment Team
Good communication
Each moment kept me up to date with the progress of my video tapes. The resulting digital material is very good.
June 12, 2026
Unprompted review
Reply from EachMoment
Dear Eileen,
Thank you very much for your kind feedback. We are delighted to hear that you felt kept up to date throughout the process and that you are pleased with the quality of your digitised videos.
We truly appreciate your trust in EachMoment and are glad we could help preserve your memories.
Warm regards,
— The EachMoment Team
Efficient and professional service.
June 12, 2026
Unprompted review
Reply from EachMoment
Dear Michelle,
Thank you very much for your kind feedback. We really appreciate your words and are glad you were happy with our service.
Warm regards,
— The EachMoment Team
Generally very good
Generally very good. Only issue was the length of time from posting to receiving the videos. This took almost 6 months.
June 8, 2026
Unprompted review
Reply from EachMoment
Dear Bashir,
Thank you very much for your feedback. We are glad you are pleased with the results and appreciate your patience throughout the process. We also take note of your comment regarding turnaround time and are continuously working to improve this experience.
Warm regards,
— The EachMoment Team
Ordered AI enhancement — watermark left on final files, 3+ months unresolved
I sent in my Memory Box (order GB-12989) containing cine film reels, VHS tapes and photographs for digitisation with AI Enhancement included.
When I first received access to my Atlas Archive, the AI-enhanced videos had a visible Topaz Labs watermark. I raised this on 2 March 2026. I received no reply and had to chase again on 24 March. When EachMoment finally responded in April, I was explicitly told: “The Topaz Labs watermark will be addressed as part of the final processing stage before your files are completed and delivered to your Atlas Archive.”
The files were subsequently marked as final and delivered — with the watermark still clearly visible. I raised this again on 22 May and received only a holding response promising an internal investigation. As of 10 June, the issue remains unresolved after over three months.
I have requested either watermark-free re-renders or a refund of the AI Enhancement fees. Neither has been provided. The footage is unusable as a finished archive in its current state.
November 23, 2025
Unprompted review
Reply from EachMoment
Dear Ethan,
Thank you for taking the time to share your experience regarding order GB-12989, and please accept our sincere apologies for both the delay and the frustration this issue has caused.
We fully understand your disappointment, particularly given the expectations associated with the AI Enhancement service. We sincerely regret that the issue concerning the visible Topaz Labs watermark, which should have been resolved during the final processing stage, has evidently persisted beyond completion.
We have raised this matter internally, as the Topaz Labs watermark should indeed have been addressed by now. Regarding the AI enhancement itself, our records indicate that the footage has undergone the enhancement process as intended. However, in light of your comments, we will be escalating this order for further investigation with upper management to determine exactly what has occurred and what corrective actions may be appropriate.
We are truly sorry that this matter has remained unresolved for so long and appreciate your patience while we conduct a more thorough review. Your concerns are being taken seriously, and we are committed to ensuring that your case receives the attention it deserves.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
— The EachMoment Team
Overall experience was fantastic
Overall experience was fantastic. I did have a bit of an issue getting my box returned to Each Moment after I received it but when I contacted customer service it was promptly sorted. I sent 11 videos so it did take a good bit of time but I was in no rush. The dashboard is helpful in keeping you up to date when the digitalisations will be ready.
Delighted to have the memories digitised and great value. My original videos have also been returned. I highly recommend Each Moment.
May 20, 2026
Unprompted review
Reply from EachMoment
Dear Jessica,
Thank you so much for your kind and thoughtful feedback. We’re delighted to hear that you are happy with the results and that you found the dashboard helpful throughout the process.
We also appreciate your patience with the turnaround time and are pleased our customer service team was able to quickly resolve the return issue for you. It means a lot to know your memories are now safely digitised and back with you.
Thank you for your recommendation and for trusting EachMoment with your precious memories.
Warm regards,
— The EachMoment Team
Customer service was very good
Customer service was very good, called out of office hours, left a message and they were very quick to get back to me.
My VHS videos (some from 37 to 40 years ago) took longer than expected to be digitised, however as they have been stored in a dark draw for quite a few years I wasn’t expecting the quality to be that good, I paid extra for AI enhancement and was pleasantly surprised when I watched them again as the quality of the footage after all these years was very good.
I also had some footage of myself at 14 months old and my baby brother just a few weeks old which would have originally been transferred from cini-camera film to video and now digitised, such a lovely piece of family tree history to pass down to my grandchildren and we’ve so enjoyed watching everything again.
Wouldn’t hesitate to recommend the company
June 11, 2026
Unprompted review
Reply from EachMoment
Dear Jo,
Thank you so much for your thoughtful feedback. We are really pleased to hear that you found our customer service responsive and that you’ve been able to enjoy such precious family memories again.
It’s wonderful to know the AI enhancement helped bring your older footage to life, especially those truly special early family moments. We’re also glad you appreciate the nature of this work — the quality of digitised media will always reflect the condition of the original recordings, and we’re very happy to help preserve and pass on these unique memories for future generations.
Thank you again for your kind recommendation and for trusting EachMoment with something so meaningful.
Warm regards,
— The EachMoment Team
Bringing back happy memories I can…
Bringing back happy memories I can watch on tv
June 11, 2026
Unprompted review
Reply from EachMoment
Dear Mrs Nutter,
Thank you so much for your lovely feedback. We are really happy to hear that your memories have been brought back to life and that you can now enjoy watching them on your TV.
Warm regards,
— The EachMoment Team
To be honest I was getting worried…
To be honest I was getting worried because I waited 4 months to get my films back! But I read other reviews and everyone else said the same, I got my USB and old films back this week and all I can say is thank you so much , these films were over 30 years old but now they look amazing! It was certainly well worth the wait. I would highly recommend this company 😊
June 11, 2026
Unprompted review
Reply from EachMoment
Dear Deborah,
Thank you so much for your kind feedback. We’re really pleased to hear that your memories have come back to life so beautifully and that you feel it was worth the wait.
We truly appreciate your patience and your recommendation, and we’re glad we could help preserve these special moments for you.
Warm regards,
— The EachMoment Team
Great service
Great service, lots of communication from you and I'm thrilled with the end results.
It did take a while but so worth the results! Thank you.
January 30, 2026
Unprompted review
Reply from EachMoment
Dear Tracy,
Thank you so much for your kind feedback. We’re really pleased to hear that your memories have come back to life so beautifully and that you feel it was worth the wait.
We truly appreciate your patience and your recommendation, and we’re glad we could help preserve these special moments for you.
Warm regards,
— The EachMoment Team
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