EachMoment Reviews 

Reply from EachMoment

Jun 18, 2026

Dear Robert,

Thank you so much for your kind and heartfelt message. We are truly honoured to have been able to help you reconnect with such precious memories of your late wife.

Your words mean a great deal to our entire team, and we are grateful for your trust in us.

Warm regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Jill,

Thank you very much for your kind words and for taking the time to share your feedback.

We are truly pleased to hear that you are happy to have your memories preserved, as this is always our main goal. At the same time, we are sorry that the process took longer than you had initially expected.

We fully understand how important timing is, and we acknowledge that our turnaround times can sometimes be affected by a variety of factors, including the condition of the original media and the level of care required during restoration. While these challenges are part of the nature of this work, we are continuously working to improve our efficiency and provide a smoother and more predictable experience for our customers.

Thank you once again for your patience and for trusting EachMoment with your precious memories. It has been a privilege to help preserve them for you.

Warm regards,
— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Andrew,

Thank you very much for your feedback. We’re glad to hear that you are happy with the quality of the final result, and we truly appreciate your patience throughout the process.

We also take your comment regarding the turnaround time on board, as we are always working to improve both our efficiency and communication while ensuring every item receives the care it deserves.

Thank you again for choosing EachMoment — it has been a pleasure to help preserve your memories.

Warm regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Thank you for taking the time to share your thoughts and for entrusting EachMoment with the preservation of your memories.

We are delighted to hear that you appreciated the core of our service: the digitisation itself. Our primary mission has always been to make it possible for customers to safeguard and rediscover their treasured memories, and we are pleased that this aspect of the experience met your expectations.

We also appreciate your comments regarding the optional services available. We understand that additional charges for enhanced quality options and expedited turnaround times may not suit everyone's preferences. For this reason, we have chosen to make these features entirely optional, allowing customers to tailor the service according to their individual priorities and budgets, while ensuring that our standard digitisation offering remains accessible and provides the highest level of care and attention possible.

Preserving analogue media often involves balancing craftsmanship, technology, and the varying conditions of original materials. Whether customers opt for standard digitisation or additional enhancement services, our goal remains the same: to treat every tape, film, photograph, and recording with the utmost care and to deliver the best possible results.

We are grateful for your feedback, as it helps us continue refining both our services and the overall customer experience. Thank you once again for choosing EachMoment to preserve your memories, and we hope to have the pleasure of assisting you again in the future.

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Thank you so much for your wonderful words. We are truly honoured to have helped bring those precious memories back to life. Knowing that we can help preserve moments shared with loved ones is exactly why we do what we do. Thank you for your trust and support.

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Andrew,

Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the final product brought back so many happy memories and that you were pleased with the results.

We also appreciate your understanding regarding the delays. In a business such as ours, where every order is unique and many items require varying degrees of care and restoration, it can unfortunately be very difficult to pinpoint an exact completion date. Turnaround times are influenced by a number of factors, including the condition of the original media, equipment maintenance, IT systems, and the human expertise required to preserve each memory to the highest possible standard.

While these challenges are inherent to the nature of the work, we are continuously striving to improve our processes and make the experience as smooth and as timely as possible for our customers.

Thank you once again for your recommendation and, above all, for trusting EachMoment with your precious memories. It has been our privilege to help bring them back to life.

Warm regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Linda,

Thank you very much for taking the time to share your feedback. We truly appreciate your patience and understanding throughout the process.

According to our latest logistics confirmation, your original items, together with the USB device, are scheduled to be dispatched in the course of next week.

We are fully aware of the time it has taken to complete your order and sincerely apologise for the extended turnaround. Please be assured that our technicians have digitised everything to the very best of their abilities, despite encountering two particularly complex repairs that required additional care and attention.

Preserving memories is delicate work, and while the nature of the process can sometimes present unforeseen challenges, we are continuously striving to improve our operations and reduce waiting times for our customers. Your feedback is invaluable in helping us do so.

Thank you once again for entrusting EachMoment with your precious memories. We hope that the joy of rediscovering them will make the wait worthwhile, and we remain committed to providing an ever better experience in the future.

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Lornie,

Thank you very much for your feedback and for entrusting EachMoment with the preservation of your memories. We sincerely appreciate your comments regarding the areas where we can improve.

We are sorry that you experienced delays and a lack of updates during the process. As a growing business, we are still supported by a relatively small team of customer service specialists, and we are doing our utmost to respond to the increasing number of enquiries as promptly and thoroughly as possible. We recognise that communication is an essential part of the experience, and we appreciate your patience as we continue to expand and strengthen our support capabilities.

We also understand your concerns regarding the turnaround time. In memory preservation, every project is unique, and the time required can vary considerably depending on a number of factors. The condition of the original media, the need for repairs or restoration, routine equipment maintenance, technical considerations, and the skilled manual work involved all contribute to the overall completion time. For this reason, providing an exact completion date can sometimes prove challenging, and the estimates we provide are intended to reflect the best information available at any given stage.

While these complexities are inherent to the nature of preserving analogue memories, we are continuously investing in our systems, processes, and teams to make the experience more transparent, efficient, and timely for our customers.

Thank you once again for your honest feedback. It helps us improve, and we are grateful for the opportunity to have helped preserve your precious memories.

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Tracey,

Thank you for choosing EachMoment and for placing your trust in us to preserve your precious memories.

We hope you are enjoying rediscovering and reliving these special moments through your cloud album. There is nothing more rewarding for our team than knowing that cherished memories are being brought back to life and shared once again.

We would also like to reassure you that your original items are safely on their way back to you. They have been carefully stored and handled throughout the entire process, and we are confident that they will reach you securely.

Thank you once again for your confidence in our service. It has been a privilege to be entrusted with your memories, and we hope they will continue to bring joy for many years to come.

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Susan,

Thank you so much for your wonderful review and for choosing EachMoment to preserve your reel-to-reel recordings.

We are absolutely delighted to hear that you were pleased with your experience from start to finish. Bringing cherished memories and recordings back to life is at the heart of what we do, and it means a great deal to our entire team to know that you felt informed and supported throughout the process.

Thank you also for your kind recommendation. Feedback such as yours brings a smile to all of us and reminds us why we are so passionate about preserving these irreplaceable moments for future generations.

It has been a privilege to be entrusted with your memories, and on behalf of everyone at EachMoment, we wish you many happy hours rediscovering and enjoying them.

Warmest regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Gethyn,

Thank you so much for your beautiful words and for sharing such a personal reflection with us.

We are truly honoured to have been able to help bring back the voices and memories of your loved ones. Knowing that these moments can be heard and experienced clearly again is exactly why we do what we do, and it means a great deal to our entire team.

We are also very pleased that you noticed the improvement in clarity after the cleaning of your video tapes. Our technicians always aim to preserve and enhance the original material with the utmost care and respect for its authenticity.

Thank you as well for recommending EachMoment to your family and friends. Your trust and support are genuinely appreciated, and we are grateful to have played a part in preserving these irreplaceable memories for you.

It would be our pleasure to assist you again in the future should you need us.

Warmest regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Gordon,

Thank you very much for your thoughtful and positive feedback. We are delighted to hear that you found the communication throughout the process clear and helpful, and that the dashboard and digital downloads enhanced your experience. It is especially rewarding to know that you were impressed with the results, given the age and condition of the media entrusted to us.

We are pleased to confirm that your DVDs are currently on their way to you. We are fully aware that you opted for a priority service, and we have done everything possible to ensure your order was completed and dispatched within a reasonable timeframe, while maintaining the highest standard of care.

In your case, our technicians encountered a number of complex restoration requirements, with 5 out of 7 tapes needing additional repair work. Despite these challenges, we are glad we were able to recover and preserve your memories as effectively as possible.

Thank you once again for your kind words and trust in EachMoment. It has been a pleasure working on your project, and we hope you enjoy reliving your memories for many years to come.

Warm regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Janice,

Thank you very much for your kind review. We are truly pleased to hear that, although the process took a little longer than expected, you feel the result was worth the wait.

We really appreciate you taking the time to share your experience, as feedback like yours motivates us to continually refine and improve our service for all our customers.

It is always important to us to remember that these are not just projects, but precious memories. Once digitised, they are preserved for the long term, allowing them to be enjoyed and shared for years to come. In that sense, a few months of technical processing is a small part of ensuring they are safeguarded for a lifetime.

Thank you again for your patience, trust, and understanding. It has been a pleasure to help preserve your memories.

Warm regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Edward,

Thank you so much for your kind and thoughtful review. We are truly delighted to hear that your memories have been brought back to life after so many years and that you are pleased with the results.

You are absolutely right in noting that the process requires time and care. Each tape is handled individually to ensure the best possible preservation and quality, which can sometimes take a little longer, especially with older or long-stored media.

We really appreciate your patience and understanding, and your advice to others is very much appreciated. It has been a pleasure to help you rediscover these special moments.

Warm regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Martin,

Thank you so much for this beautiful and heartfelt review. We are truly delighted to hear that your Video8 films have brought so many memories back to life for you and your family.

It is especially wonderful to know that you have been able to share these moments across generations — seeing children and grandchildren at similar ages is exactly the kind of connection and continuity that makes these memories so special.

Your words about the “highlights being to die for” really resonate with us. This is precisely why we do what we do. Preserving these moments so they can be revisited, shared, and cherished again after so many years is, to us, truly priceless.

We are incredibly grateful for the trust you placed in us to handle your precious memories, and for taking the time to share such thoughtful feedback. Thank you for giving us the opportunity to play a small part in reconnecting you with these irreplaceable moments.

Warmest regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Jackie,

Thank you very much for taking the time to leave your feedback. We are truly pleased to hear that, despite taking a little longer than expected, the final result was well worth the wait and that it has brought back such wonderful memories for you.

We are genuinely grateful for your patience and for allowing us to be part of preserving these precious moments. It is always a privilege for our team to help bring memories like these back to life so they can be enjoyed again.

We also sincerely appreciate your feedback regarding turnaround times. We fully recognise how important clear expectations are, and we are actively working on improving how we communicate our processing times. Our aim is to better prepare customers from the outset for the fact that this is a careful, multi-stage process that can take time to complete properly.

Thank you once again for your trust and for sharing your experience. It means a great deal to us.

Warm regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Boe,

Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologise for the frustration this has caused throughout your order journey.

Firstly, we would like to acknowledge that we have, on occasion, been affected by technical issues relating to our cloud album system. These interruptions unfortunately impacted access to updates for some customers, and we did our best to communicate these issues as they arose and to guide customers towards alternative ways of viewing their progress during those periods.

Having reviewed your case and communication history, however, we would also like to clarify that updates were sent to you on several occasions throughout the process. In particular, the most recent correspondence from our colleague Marko on 17th June included a detailed update on your order status, as well as a proposal for a revision in order to address your concerns and make this right for you.

We are very sorry to hear that there appears to have been difficulty accessing or receiving some of this information, as it is never our intention for any customer to feel uninformed or unsupported during the process.

Regarding the quality and completeness of your digitised tapes, we take your concerns very seriously. Preservation of analogue media, especially older cassette formats, can sometimes present significant technical challenges, particularly when dealing with degradation, signal instability, or hidden damage that only becomes apparent during the digitisation process. That said, we fully appreciate how disappointing your experience must have been if the final results did not reflect your expectations or the original content.

For this reason, we would still very much like the opportunity to review your order again and proceed with the revision that was already offered to you. Our intention remains to do everything reasonably possible to improve the outcome for you.

We are genuinely sorry that your experience has left you feeling this way. Feedback such as yours is taken seriously and helps us identify where we must continue improving, both in communication and in processing quality.

We remain at your disposal and would welcome the opportunity to assist you further in resolving this matter.

Kind regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Gemma,

Thank you for taking the time to share your detailed feedback. We are truly sorry to read about your experience and we would like to sincerely apologise for the distress this situation has caused, particularly given the deeply personal and irreplaceable nature of the memories you entrusted to us.

We fully acknowledge your concerns regarding spelling errors in the digital files. This is an issue we are currently aware of and actively working to resolve. In some cases, automated processes used during bulk uploads can unfortunately lead to inconsistencies in file naming and transcription. We are actively improving our systems to ensure greater accuracy and to prevent this from occurring in the future.

We are also very sorry to hear about the condition in which your return parcel was received. While we always take great care to ensure that all items are securely packaged and safely dispatched, we regret that in this instance the box was left exposed and subsequently affected by heavy rain. This is absolutely not the experience we want any of our customers to have, especially when handling items of such sentimental value, and we sincerely apologise for the worry and disappointment this has understandably caused.

Regarding the USB devices, we would like to kindly highlight that in some cases compatibility issues may occur depending on the operating system being used. For example, if the drives have not been formatted in exFAT, Mac users may experience difficulties accessing the files. This is something that can typically be resolved either by reformatting the USB correctly or by following a simple compatibility guide, and our team would be more than happy to assist you with this to ensure you can access your files without issue.

Additionally, we would kindly ask you to contact us directly so that we can arrange to resend you a properly formatted USB device. We are fully committed to resolving this matter for you and are motivated to make your overall experience with us as smooth and stress-free as possible moving forward.

We are truly sorry that your overall experience has fallen short of expectations, particularly given the importance of the memories involved. Please be assured that we take your feedback very seriously and are continuously working to improve both our processes and customer care.

We would very much welcome the opportunity to assist you further and resolve any outstanding issues you may have.

Kind regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear customer,

Thank you so much for your kind feedback. We are really pleased to hear that, although the process took a little time, it was well worth it to see your memories brought back to life.

We also appreciate your comments about our communication and are glad that our responses were helpful and timely when you needed support.

Thank you again for your recommendation and for trusting EachMoment with your precious memories — it truly means a lot to our team.

Warm regards,

— The EachMoment Team

Reply from EachMoment

Jun 18, 2026

Dear Mr Harris,

Thank you very much for your feedback and for trusting EachMoment with your films. We are really pleased to hear that you would consider using our service again.

We are, however, very sorry that the overall timeframe felt longer than expected. In memory digitisation work, completion dates can only ever be approximate estimates, as each project depends on a range of technical, operational, and IT-related factors. These include the condition of the original media, the level of restoration required, system processing loads, and quality control checks, all of which can influence the overall timeline.

That said, we fully understand how important clearer expectations are, and we are continuously working to improve both our processes and communication to make the experience as smooth and transparent as possible for our customers.

Thank you again for your honest feedback — it is genuinely appreciated and helps us improve. We hope to have the opportunity to assist you again in the future.

Warm regards,

— The EachMoment Team