The quality of the recordings are great. Did not realise it would take so long to receive them back so maybe a bigger message about this on your website would be good. Have not managed to access o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple process and good results. The upgraded feedback system and dashboard for progress on the project is very reassuring. Overall time for completion of the project quite long but there were a lot o... See more
Company replied
What is great is seeing moving pictures from long ago. It was so easy to pack them up and send off the old media. I do think you could improve on the wait time for completion or on the updates, if yo... See more
Company replied
Am very happy with the outcome, but having to wait nearly six months is really unacceptable - I had thought to give the memory sticks as Christmas presents - but I missed Easter too! Communication wa... See more
Company replied
Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
VHS tapes
I was always worried about my tapes going away but the company kept us informed and the end result was brilliant
June 24, 2026
Unprompted review
Reply from EachMoment
Dear Gillian,
Thank you for your trust and confidence in us; your words of encouragement mean a great deal to the whole team and truly mean the world to us.
Warm wishes,
The EachMoment Team
Good communication throughout
Good communication throughout. The instructions were easy to follow. Felt reassured throughout the process. The tapes were approximately 25 years old and had been sat in a box. Now we are able to re-live some very special moments.
May 13, 2026
Unprompted review
Reply from EachMoment
Dear Brenda,
Thank you so much for your kind feedback — we really appreciate you taking the time to share your experience.
The greatest recognition for us is knowing that your special memories are now safely preserved and permanently with you to enjoy whenever you wish.
Warm wishes,
The EachMoment Team
Digitising my old camcorder films
I used each moment after doing some research into digitising my old camcorder films and after reading all the reviews about them took the plunge and sent them all in which is a bit scary as they were all our fabulous memories of our children growing up, but I needn’t have worried the process was really great and very well organised it does take a bit of time for all the processes but it is so worth it we now have our memories on a digital file as well as a usb stick and the quality of them is just brilliant I would highly recommend using each moment great experience from start to finish
January 5, 2026
Unprompted review
Reply from EachMoment
Dear Jacqui,
Thank you sincerely for placing your trust in EachMoment. We would be very happy to work with you again in the future on any new digitisation projects.
Warm wishes,
The EachMoment Team
Was kept informed each step.of the wsy
March 12, 2026
Unprompted review
Reply from EachMoment
Dear Mrs Limburn,
Thank you so much — this is much appreciated.
Warm wishes,
The EachMoment Team
Excellent
To be honest, I was quite nervous sending our precious video tapes away to be digitised. However, I needn't have worried because the whole process was really well done. On reflection I probably should have had the older video enhanced as it is quite grainy but the original film is from the 1950s. Overall, an excellent experience with Each Moment, would recommend.
November 27, 2025
Unprompted review
Reply from EachMoment
Dear Deborah,
Thank you so much for your thoughtful review.
We’re thrilled that everything went well, and we would be very happy to support you again with any future digitisation projects.
Warm wishes,
The EachMoment Team
Absolutely brilliant
Absolutely brilliant! Wonderful illustrated stroll down memory lane! Five stars well deserved!
June 24, 2026
Unprompted review
Reply from EachMoment
Dear Alistar,
Thank you so much — this means the world to us.
Warm wishes,
The EachMoment Team
Excellent Service
I've just received my recordings from Each Moment and would definitely recommend them to anyone wanting to restore lost memories. Collection and delivery was seamless and the ability to view your completed videos via the cloud is a bonus.
June 23, 2026
Unprompted review
Reply from EachMoment
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that you were pleased with both the collection and delivery process, and that you found the Atlas Archive cloud access to be a valuable addition to your experience. Our team works hard to make preserving and rediscovering precious memories as simple and enjoyable as possible, so it is incredibly rewarding to know that we achieved that for you.
Thank you once again for your recommendation and for trusting EachMoment with your memories. It has been our pleasure to help preserve them for future generations, and we hope you enjoy revisiting your recordings for many years to come.
Warm regards,
The EachMoment Team
Good recovery of old slides
I was impressed with the quality of the photos you’ve produced from the slides I sent. They’ve nearly al produced good reminders of how things were. My only issue is finding a way to transfer the downloads into my phone photo collection.
June 22, 2026
Unprompted review
Reply from EachMoment
Dear John,
Thank you very much for your kind message. We are delighted to hear that you are pleased with the quality of the digitised photos and that they bring back meaningful memories for you.
We’re sorry to hear that you are experiencing some difficulty transferring the downloads to your phone’s photo collection. We would be more than happy to assist you with this.
Could we kindly ask you to reply to us in a private message including your order number? Once we have this, we will be able to resend your cloud album credentials and provide any additional guidance you may need to make downloading and saving your files as easy as possible.
Thank you again for your feedback and for choosing our service. We look forward to helping you further.
Kind regards,
Customer Support Team
Excellent service from start to finish.
The videos I sent in ranged from 1988 to 2007 and a couple had the dreaded bit of tape hanging out of the cartridge. The results were much better than I hoped and it has been a delight to watch them all again. The method used to send and return your tapes is efficient and the courier was good also. I had chosen a busy time to send in 12 items so it was 4 or 5 months before the whole process completed. Bear that in mind if you have a deadline. Would definitely use this company again.
January 1, 2026
Unprompted review
Reply from EachMoment
Dear Customer,
Thank you very much for taking the time to share your experience.
We are delighted to hear that the results exceeded your expectations and that it has been such a pleasure for you to revisit your memories from 1988 to 2007. Even with some of the more challenging tapes, it is especially rewarding for our team to know that the digitisation process has helped bring these moments back to life for you.
We also really appreciate your comments regarding the collection and return process, as well as the courier service. It is always encouraging to know that the end-to-end experience has been smooth and efficient.
Thank you as well for noting the timeframe involved. You are absolutely right that turnaround times can vary depending on workload and the condition of the media, and we are grateful for your understanding and helpful advice for future customers with time-sensitive projects.
We truly appreciate your recommendation and would be honoured to assist you again should you choose to trust us with more of your memories in the future.
Warm regards,
Customer Support Team
Thorough preparation and delivery of…
Thorough preparation and delivery of items.
June 22, 2026
Unprompted review
Reply from EachMoment
Dear Martin,
Thank you very much for your kind feedback.
We are pleased to hear that you were satisfied with the thorough preparation and delivery of your items. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support Team
My cine8 films came out well
My cine8 films came out well. Managed to view them on line with no hassle and the usb worked well as extra backup. I didn’t get them digitally enhanced or choose the express delivery. When I sent my order the turnaround time was stated as 4-5 weeks. It actually took 6 months, which I thought was excessive, even with Christmas in between. That’s why I knocked off a star. The service was good apart from that.
May 14, 2026
Unprompted review
Reply from EachMoment
Dear Jane,
Thank you very much for taking the time to share your feedback and for your honest review.
We are very pleased to hear that your Cine8 films came out well and that you were able to view them online without any issues, as well as make use of the USB as a reliable backup. It is always rewarding for our team to know that these precious memories can be enjoyed again.
Regarding the turnaround time, we fully understand your concern. The Christmas period is our peak season, and during this time we experience a significantly higher volume of orders. In addition, cine film digitization is a particularly meticulous process, requiring careful frame-by-frame attention to ensure the best possible results. We cannot emphasize enough how detail-sensitive this work is, especially when handling older formats.
We are aware that in this case the delay was longer than expected, and we sincerely appreciate your patience and understanding. Nevertheless, we are very glad to hear that, despite this, you have been able to find joy in reliving your memories.
Thank you again for your feedback and for choosing our service.
Kind regards,
Customer Support Team
Having been devastated at losing most…
Having been devastated at losing most of my family's photographs and memorabilia, in a snow melt that flooded my mountain home in California, I am so thrilled that EachMoment was able to digitise the remaining VHS and mini tapes of my children and my now deceased husband. It was worth every penny.
May 14, 2026
Unprompted review
Reply from EachMoment
Dear Mandy,
Thank you so much for taking the time to share your experience.
We are truly sorry to hear about the difficult circumstances you have been through, and we are deeply grateful that we were able to help preserve these remaining memories for you. It means a great deal to our team to know that the digitised VHS and mini tapes of your children and your late husband have brought you comfort and allowed you to reconnect with those precious moments.
Your kind words about the results being “worth every penny” are sincerely appreciated and will be shared with the team involved in carefully restoring your media.
We wish you all the very best and are honoured to have played a small part in helping you safeguard these irreplaceable memories.
Warm regards,
Customer Support Team
I am happy with the result
I am happy with the result
It took a long time
In general I am happy with the experience but customer communications could have been improved
May 4, 2026
Unprompted review
Reply from EachMoment
Dear Paula,
Thank you very much for your feedback.
We are really pleased to hear that you are happy with the overall result and your experience with us. In particular, we truly appreciate your positive comments regarding our customer service team — this is incredibly motivating for all of us and means a great deal to the team.
We also take note of your comment regarding communication, as feedback like this helps us continuously improve the service we provide.
Thank you again for trusting us with your memories.
Warm regards,
Customer Support Team
Would Recommend EachMoment
The full process was amaising from start to finish. I have lost my two boys and I had a lot of memorirs of them on theses tapes.... so you can imagine my excitement when i got to watch them again.
The quality and price was so good and i would recomed EachMoment to anyone who is looking to revive their old video tapes. Im sure glad i did
June 1, 2026
Unprompted review
Reply from EachMoment
Dear Customer,
Thank you so much for sharing such a heartfelt review.
We are truly sorry for your loss, and it means a great deal to our team to know that we were able to help you reconnect with such precious memories of your two boys. Moments like these are exactly why we do what we do, and we are deeply honoured to have played a small part in bringing these memories back to you.
We are also very pleased to hear that you were happy with both the quality and the overall process, and we sincerely appreciate your recommendation.
Thank you again for trusting us with something so personal and meaningful.
Warm regards,
Customer Support Team
AWFUL COMPANY DO NOT USE
Awful company. I sent my precious videotapes in February 2026 hoping to get dvd disks back. Started chasing in March as I had no correspondence. I had a email after chasing again to say disks are on way. Last week the box turned up with my original tapes but no disks. I had another email apologising again to say they were busy and will get the disks to me when they can! I have told them they will be reported to trading standards as I think this is a SCAM!!! Thankfully I have the originals back but I have lost the money! DO NOT USE THIS COMPANY
June 19, 2026
Unprompted review
Reply from EachMoment
Dear Alyson,
Thank you for taking the time to share your feedback.
We are deeply sorry to read that this has been your experience with our service, as this is certainly not the standard we aim to provide to our customers.
However, we would like to kindly ask you to contact us privately with your order details so that we can fully investigate this matter. We take situations like this very seriously and would like the opportunity to verify the information provided and review your case in detail with our team.
Once we have your order information, we will be able to look into exactly what has happened and ensure this is addressed appropriately.
We appreciate you bringing this to our attention and hope to resolve your concerns as quickly as possible.
Kind regards,
Customer Support Team
Qualified approval
I am impressed with the quality of reproduction but not so impressed with the amount of time that it has taken to process from February to mid June, failure to reply to emails but eventually the matter was dealt with and was dealt with swiftly.
June 19, 2026
Unprompted review
Reply from EachMoment
Dear Nigel,
Thank you very much for taking the time to share your feedback.
We are pleased to hear that you are impressed with the quality of the reproduction, and we truly appreciate your constructive comments regarding the overall timeline and communication during the process. Feedback like this is very valuable to us and helps us continue to improve our service.
We do acknowledge that turnaround times remain a challenge, particularly when dealing with delicate or older media that require careful handling and restoration.
We are actively working on improving transparency throughout the process and will do our best to provide a clearer and more detailed insight into each stage of the workflow moving forward.
Thank you again for your patience and for choosing our service.
Kind regards,
Customer Support Team
16 MUSIC CASSETES onto U S B .Standard …
16 MUSIC CASSETES onto U S B .Standard speed& u s b, 1 cassete was poor sound quality. The rest are OK.
June 7, 2026
Unprompted review
Reply from EachMoment
Dear Ian,
Thank you for taking the time to share your feedback.
We are pleased to hear that the majority of your cassette transfers were successful and met your expectations, although we are sorry to learn that one cassette had poorer sound quality.
In situations like this, it is often difficult for us to provide a precise response without reviewing the specific file and the original media condition. We would therefore kindly ask you to contact us privately with your order details so we can investigate this further.
If the files are still available in our system, we will be happy to review the recording in detail and assess whether anything further could have been done to improve the quality of the digitisation.
Thank you again for your feedback and for choosing our service. We look forward to assisting you further.
Kind regards,
Customer Support Team
Good digital copy of 12 tapes (hi-8) from 1990s
Got digital copy of 12 tapes (hi-8) from the 1990s. Good quality memories of a bi-gone age. Took some time, but I would recommend 'Each Moment'.
April 13, 2026
Unprompted review
Reply from EachMoment
Dear Mr Gillespie,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you are now able to enjoy your digital copies of your Hi-8 tapes from the 1990s and revisit those precious memories from a bygone era. It is always very rewarding for our team to know that these moments can be preserved and enjoyed once again.
We also appreciate your understanding regarding the turnaround time, and we are very pleased to hear that you would recommend our service despite this.
Thank you once again for choosing us to handle your memories.
Kind regards,
Customer Support Team
I'm sorry but I replied when they came…
I'm sorry but I replied when they came back. But it's a wonderful service and excellent quality so nice to see my late wife and the memories we had. Thank you and all your staff
June 18, 2026
Unprompted review
Reply from EachMoment
Dear Robert,
Thank you so much for your kind and heartfelt message. We are truly honoured to have been able to help you reconnect with such precious memories of your late wife.
Your words mean a great deal to our entire team, and we are grateful for your trust in us.
Warm regards,
— The EachMoment Team
Lovely to have my memories but the…
Lovely to have my memories but the prosess was longer than I thought but thank you
June 18, 2026
Unprompted review
Reply from EachMoment
Dear Jill,
Thank you very much for your kind words and for taking the time to share your feedback.
We are truly pleased to hear that you are happy to have your memories preserved, as this is always our main goal. At the same time, we are sorry that the process took longer than you had initially expected.
We fully understand how important timing is, and we acknowledge that our turnaround times can sometimes be affected by a variety of factors, including the condition of the original media and the level of care required during restoration. While these challenges are part of the nature of this work, we are continuously working to improve our efficiency and provide a smoother and more predictable experience for our customers.
Thank you once again for your patience and for trusting EachMoment with your precious memories. It has been a privilege to help preserve them for you.
Warm regards,
— The EachMoment Team
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