The quality of the recordings are great. Did not realise it would take so long to receive them back so maybe a bigger message about this on your website would be good. Have not managed to access o... See more
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Review summary
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Reviews shaping this summary
Simple process and good results. The upgraded feedback system and dashboard for progress on the project is very reassuring. Overall time for completion of the project quite long but there were a lot o... See more
Company replied
What is great is seeing moving pictures from long ago. It was so easy to pack them up and send off the old media. I do think you could improve on the wait time for completion or on the updates, if yo... See more
Company replied
Am very happy with the outcome, but having to wait nearly six months is really unacceptable - I had thought to give the memory sticks as Christmas presents - but I missed Easter too! Communication wa... See more
Company replied
Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
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Reply from EachMoment
Dear Simon,
Thank you so much for your kind feedback! We’re really pleased to hear you found the service easy, fast, and efficient.
Warm wishes,
The EachMoment Team
Please do not use this organisation
Please do not use this organisation - search for others. There are better more professional services. My tapes have been with them for many months and there is no promise date and communication is zero unless you email and an AI response is provided.
I have sent multiple email requests for updates without response. I’m beginning to think I’ve been scammed and they have my videos. I feel foolish to have fallen for this horrible situation.
June 26, 2026
Unprompted review
Reply from EachMoment
Dear Clarke,
Thank you for your feedback. We’re sorry to hear about your concerns regarding your order.
We have responded to you privately by email today and can confirm we are actively reviewing your case. We are aware that the way this particular process has progressed is not typical of our usual workflow, and we understand how this may have caused frustration and uncertainty.
Please rest assured that your order is still in our care, and we will be closely monitoring it through to full completion. Our team will continue to keep you updated directly.
Warm regards,
The EachMoment Team
Lovely team, great service
Lovely team, great service. My videos were quite old and of bad quality, so it would have been difficult to convert them better than was done here. I am very pleased to have them and be able to re-live great moments and share them with my children. A very useful service.
July 1, 2025
Unprompted review
Reply from EachMoment
Dear A customer,
Thank you so much for your kind words — we really appreciate it.
We’re delighted to hear that you’re pleased with the results, especially given the age and condition of your videos. It means a great deal to know that you’re now able to relive those special moments and share them with your children.
Thank you for trusting EachMoment with your memories and for your lovely feedback about our team and service.
Warm wishes,
The EachMoment Team
The service was excellent the quality…
The service was excellent the quality is fantastic & too be able taser all these old memories is just wonderful & priceless
October 30, 2025
Unprompted review
Reply from EachMoment
Dear Jackie,
Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with the service and that the quality has allowed you to revisit such wonderful and priceless memories.
Warm wishes,
The EachMoment Team
Quality service
Commitment to provide what was promised, care and quality in the distribution and service. Took longer to complete the work than I expected but quality of the output was the key factor.
June 25, 2026
Unprompted review
Reply from EachMoment
Dear Johnny,
Thank you so much for your thoughtful feedback — we truly appreciate it.
We’re especially grateful for your recognition of the quality of our work, as this is exactly where we place our main focus and care. While we understand the turnaround time was longer than expected, it’s wonderful to hear that the final result met your expectations and was what mattered most to you.
We really appreciate your trust in us and hope you’ll consider us again in the future to look after your precious memories.
Warm wishes,
The EachMoment Team
You do a difficult job well!
June 2, 2026
Unprompted review
Reply from EachMoment
Dear Norman,
Thank you so much for the acknowledgment — we really appreciate it.
Warm wishes,
The EachMoment Team
Recovered VHS Video tape from our…
Recovered VHS Video tape from our wedding and years gone by which would have been lost. Thanks You
August 4, 2025
Unprompted review
Reply from EachMoment
Dear James,
Thank you so much for your feedback.
We’re truly glad to hear your wedding and family memories have been recovered — moments like these are irreplaceable, and preserving them is exactly why we do what we do.
Many thanks again for taking the time to share your experience.
Warm wishes,
The EachMoment Team
Excellent process and result
Clear communications throughout the process, and an excellent product at the end - worth the wait!
June 26, 2026
Unprompted review
Reply from EachMoment
Dear Andy,
Thank you so much for your kind feedback! We’re really pleased to hear that you found the communication clear throughout the process and that you’re happy with the final result.
We truly appreciate your patience, and we’re glad it was worth the wait.
Warm wishes,
The EachMoment Team
Really pleased with my digitised vhs…
Really pleased with my digitised vhs tapes - a very efficient service
June 26, 2026
Unprompted review
Reply from EachMoment
Dear Carole,
Thank you so much — this really means a lot to us.
Warm wishes,
The EachMoment Team
Delighted with USB's of my wedding vhs…
Delighted with USB's of my wedding vhs tapes from 26 years ago! My
only slight criticism would be it would've been reassuring to receive an email to keep me updated on length of processing time as it it took a very long time & I was worried they may have been mislaid. Again though I'm delighted with the eventual result.
May 14, 2026
Unprompted review
Reply from EachMoment
Dear Julia,
Thank you so much for your lovely and honest review — we truly appreciate you taking the time to share your experience.
We’re delighted to hear you’re so happy with your wedding VHS tapes from 26 years ago, and that the final result was worth the wait.
We also completely understand your comment about communication during the processing time. We’re aware that longer waiting periods can understandably cause concern or uncertainty, and we’re sorry for any worry this may have caused. To address this, we’ve been implementing new improvements that allow customers to track the progress of their order more clearly and in near real time at each stage of the process.
Thank you again for your feedback and for trusting EachMoment with such precious memories.
Warm wishes,
The EachMoment Team
Although the process is not quick I was…kept informed
Although the process is not quick I was kept informed via updates and could view progress
May 4, 2026
Unprompted review
Reply from EachMoment
Dear Beverley,
Thank you so much for your feedback, and for your understanding of the whole process.
We really appreciate you taking the time to share your experience.
Warm wishes,
The EachMoment Team
it was seamless experience
it was seamless experience, fast efficient effective. I can thank you guys enough I would never had got round to doing this, so this service is fantastic. I have recommended you guys going forward
June 17, 2026
Unprompted review
Reply from EachMoment
Dear David,
Thank you so much — this truly means the world to us.
We’re really pleased to hear you had a seamless, fast, and efficient experience, and that we could help you finally get this important task done. Your recommendation is greatly appreciated, and we’d be delighted to support you again with any future digitisation projects.
Warm wishes,
The EachMoment Team
Not a digital native
I’m a bit slow with all things digital anyway so I found the spatial awareness tests, the squares, very tricky!
June 25, 2026
Unprompted review
Reply from EachMoment
Dear Christopher,
Thank you so much for sharing this insight with us — we really appreciate your honesty and feedback.
We completely understand that navigating digital tools can feel tricky, especially when you’re not used to this kind of technology. We’re actively working on improvements to make the whole experience simpler and more intuitive for all users.
Your feedback is genuinely valuable in helping us make these refinements, so thank you again for taking the time to tell us.
Warm wishes,
The EachMoment Team
Excellent service and communication…
Excellent service and communication from start to finish all at a great price.
November 12, 2025
Unprompted review
Reply from EachMoment
Dear Jonathan,
Thank you so much for this — we really appreciate your feedback.
Warm wishes,
The EachMoment Team
Treasured Memories
I recently had 9 videos digitised by Each Moment and it's wonderful to be re-living life with my then teenage children of 30 years ago. And to see loved ones who are no longer with us. Best decision I've made in a long time. Thank you Each Moment for doing such a great job.
April 28, 2026
Unprompted review
Reply from EachMoment
Dear Janet,
Thank you so much for your kind words — feedback like this is truly the most memorable for us.
We’re really grateful to hear that your digitised videos have brought back such special moments with your family, including those who are no longer with you. It means a great deal to know we could help preserve and reconnect you with those memories.
Thank you again for trusting EachMoment, and we hope to be here for any of your future projects.
Warm wishes,
The EachMoment Team
Each Moment Experience First Class
Despite the lead time being significant I am delighted with the quality and professionalism applied to the product. A variety of media have been transformed, allowing access to the wider family by wi-fi.
January 1, 2026
Unprompted review
Reply from EachMoment
Dear Clive,
Thank you so much — we truly appreciate your feedback.
We’re really pleased to hear you’re delighted with the quality and professionalism of the service, and that your digitised memories are now easy to share with your wider family.
Warm wishes,
The EachMoment Team
I sent my late father’s cine films
I sent my late father’s cine films, 22 reels (19x 3” plus three larger compilations), several of which we had difficulty projecting; remarkably I received a digitised version of every one. A few of them were quite poor, but as I had not purchased any form of enhancement, I was pleased to see any images at all. All in all what I have received has exceeded my expectations.
June 25, 2026
Unprompted review
Reply from EachMoment
Dear Mic,
Thank you so much for this wonderful review — we are truly thrilled to read it.
Cine films like yours are among the most challenging formats we work with, especially when reels are aged or difficult to project. Each one requires meticulous attention to detail, and often extended restoration and editing work to ensure everything is properly stabilised and synchronised as faithfully as possible.
Knowing that we were able to digitise all 22 reels for you and exceed your expectations means a great deal to us. From the bottom of our hearts, thank you for your trust and for sharing your father’s precious memories with us.
Warm wishes,
The EachMoment Team
Very good digitisation
The Memory Box arrived promptly. It was easy to list and number the audio cassette tapes.
The update emails were helpful. The quality of the audio was very good. Everything was returned correctly.
The only downside was the length of time.
May 5, 2026
Unprompted review
Reply from EachMoment
Dear Barry,
Thank you so much for your kind feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that you found the process straightforward, the updates helpful, and that you were pleased with the quality of the audio and the returned items.
We also understand your comment regarding the length of time and appreciate your patience. We are continually working to improve turnaround times while ensuring every item receives the care and attention it requires.
Thank you again for trusting EachMoment with your memories.
Warm wishes,
The EachMoment Team
Best thing I ever did was very worried…
Best thing I ever did was very worried at first as it took a lot longer than they said it would but it was so worth the wait the memories are priceless
June 25, 2026
Unprompted review
Reply from EachMoment
Dear Ann,
Thank you so much for your kind words — we really appreciate it.
We’re delighted to hear that, despite the longer wait, the final result was worth it and that you’re now able to enjoy those priceless memories again. Thank you for trusting EachMoment with something so special.
Warm wishes,
The EachMoment Team
Amazing
Amazing. From start to finish the process was seamless will definitely use again.
June 24, 2026
Unprompted review
Reply from EachMoment
Dear Steven,
Thank you so much — this really means a great deal to us.
From each and every one of us at EachMoment, we truly appreciate your kind words and are delighted to hear the process felt seamless from start to finish.
Warm wishes,
The EachMoment Team
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