The quality of the recordings are great. Did not realise it would take so long to receive them back so maybe a bigger message about this on your website would be good. Have not managed to access o... See more
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Review summary
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Reviews shaping this summary
Simple process and good results. The upgraded feedback system and dashboard for progress on the project is very reassuring. Overall time for completion of the project quite long but there were a lot o... See more
Company replied
What is great is seeing moving pictures from long ago. It was so easy to pack them up and send off the old media. I do think you could improve on the wait time for completion or on the updates, if yo... See more
Company replied
Am very happy with the outcome, but having to wait nearly six months is really unacceptable - I had thought to give the memory sticks as Christmas presents - but I missed Easter too! Communication wa... See more
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Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 week
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I sent tapes and super 8 cini films and…
I sent tapes and super 8 cini films and they came back on a memory stick and it was fantastic to see all the old memories I thought I'd never see again
June 29, 2026
Unprompted review
Reply from EachMoment
Dear Richard,
Thank you so much for your lovely review! We’re really pleased to hear that your tapes and Super 8 films have been safely returned on a memory stick and that you were able to rediscover those long-lost memories.
It’s always special to know we’ve helped bring moments back that you thought you might never see again. Thank you for trusting EachMoment with your precious memories.
Warm wishes,
The EachMoment Team
The Customer support was first class…
The Customer support was first class and very personal. They knew these reels were family heirlooms and treated them with genuine respect in all my dealings. I would definitely recommend EachMoment. Thanks.
June 29, 2026
Unprompted review
Reply from EachMoment
Dear Dave,
Thank you so much for your kind words and for your recommendation — we truly appreciate it.
It means a great deal to hear your recognition of our customer support team and the care they put into handling your family heirlooms. We are still a relatively small team, doing our best to manage a growing volume of precious memories, and feedback like yours gives us real encouragement and trust to keep improving and doing better.
We’re genuinely grateful for your support and for choosing EachMoment.
Warm wishes,
The EachMoment Team
Happiness overload!
Really thrilled to be watching our old video tapes of our children growing up and hearing my mum and dad’s voices once again - priceless! In hindsight we wish we had gone to the extra expense of having the AI enhancement as sometimes the picture and sound quality isn’t very good on the older tapes. We found the online preview very helpful as we waited for them all to be completed! Thanks again!
May 1, 2026
Unprompted review
Reply from EachMoment
Dear Avril,
Thank you so much for sharing this with us — comments like this truly bring tears to our eyes.
From all of our team, a huge thank you for your kind words and for trusting us with such precious memories. It’s incredibly meaningful to know you’re able to relive those moments and hear the voices of your mum and dad again.
Warm wishes,
The EachMoment Team
Great result but long wait.
The finished product in digitalisation of my dad’s cine reel films was excellent and would recommend the company as such but be prepared for a long wait (sent beginning of March and received back late June).
June 24, 2026
Unprompted review
Reply from EachMoment
Dear Julie,
Thank you so much for your feedback — we’re truly thrilled to hear that you’re so pleased with the results of your dad’s cine films and would recommend our service.
We really appreciate you taking the time to share your experience.
Warm wishes,
The EachMoment Team
Delighted!
Very good service, kept me informed of progress and made available online as soon as they were processed.
Fixed and restored broken vhs tapes and even managed to restore a vhs wedding tape from 1983. Thanks very much!
June 28, 2026
Unprompted review
Reply from EachMoment
Dear Lorna,
Thank you so much for your kind feedback — we really appreciate you taking the time to share your experience.
We’re especially grateful that you highlighted the restoration work. Repairing and recovering older or damaged tapes is a very important part of what we do, and we always try every possible method before concluding whether a tape can be digitised. This effort often goes unseen, so it truly means a lot that you’ve mentioned it.
We’re delighted we could help bring your 1983 wedding tape and other memories back to life, and that you were kept informed throughout the process.
Warm wishes,
The EachMoment Team
Cause I never received an iCloud or…
Cause I never received an iCloud or DVDs all I got was the takes back that I've already paid for in full
June 28, 2026
Unprompted review
Reply from EachMoment
Dear Hayley,
Thank you for your feedback.
We have also emailed you personally with full instructions on how to access your cloud album. We apologise if this email was not received — please do check your junk or spam folder, and let us know if you still cannot locate it, as we will be happy to resend it.
Regarding the DVD sets, these are currently being produced separately from the main return order. As they take the longest to prepare, we have implemented a process where items are returned once digitised in order to avoid unnecessary delays for customers.
We will continue to keep you updated and will notify you as soon as your DVD set is ready for dispatch.
Thank you for your patience and understanding.
Warm wishes,
The EachMoment Team
Made a wonderful Christmas gift for my adult children
I only had a few videos of my children when they were young in the 1980's and off course they were very precious. However I was aware they would degrade over time and I needed to get them digitised.
To spread the cost, I decided to get it done for Christmas. I purchased some wooded heart shaped USB's in little boxes. EachMoment were amazing and everything went smoothly. I downloaded the files (all separate according to the video they were recorded on) onto my laptop and then easily saved them to the heart USB's. My children (now in their 40's) loved them, better than any gift I could have bought them.
November 28, 2025
Unprompted review
Reply from EachMoment
Dear Angie,
Thank you so much for sharing this — these are exactly the kind of stories that mean the most to us.
We’re truly touched to hear how your children’s memories from the 1980s were preserved and then shared as such meaningful gifts. Knowing they’ve been enjoyed across your family, especially as Christmas presents, is incredibly rewarding for our whole team.
Thank you from every single member of the EachMoment team for trusting us with something so precious.
Warm wishes,
The EachMoment Team
Trust in EachMoment
Product was exactly as described, extremely well packagaed and excellent quality. What stands out is the comms in reassuring and explaining the process and understand the emotional aspect for handing over memories and trusting in the company. All first class, I'm so glad I went with EachMoment and would recommend.
March 11, 2026
Unprompted review
Reply from EachMoment
Dear Mrs W 3,
Thank you so much for your kind feedback.
Our communications team is truly grateful for your words — it’s very encouraging to hear that the reassurance and support throughout the process made a difference, especially given the emotional importance of the memories you entrusted to us.
This is extremely valuable feedback for the whole team and motivates us to continue working hard to maintain and improve our service.
Warm wishes,
The EachMoment Team
What is great is seeing moving pictures…
What is great is seeing moving pictures from long ago. It was so easy to pack them up and send off the old media.
I do think you could improve on the wait time for completion or on the updates, if you know it is going to take an extra week or two say that instead of putting the completion day back a day every day. So many times i thought it was going to be the next day only to be disappointed when it was put back another day, just be more honest with your completion dates and if it gets finished earlier everyone is happier.
June 20, 2026
Unprompted review
Reply from EachMoment
Dear Julie,
Thank you so much for your thoughtful feedback — we really appreciate you taking the time to share it.
We’re glad to hear you enjoyed seeing your old moving pictures again and that the sending process was easy.
We also completely understand your comments regarding completion times and updates. The dashboard dates are designed to reflect real-time lab conditions, which can change daily depending on workload and the condition of the materials being processed. While this approach was introduced to improve transparency, we recognise that frequent small changes can sometimes create uncertainty or frustration.
This is something we are actively working to improve, as we fully appreciate how important clear and stable expectations are throughout the process. Thank you for highlighting this so clearly — your feedback is genuinely valuable in helping us refine the experience.
Warm wishes,
The EachMoment Team
It was worth the waiting
It was worth the waiting
Professional from start to end.
Strongly advised
June 28, 2026
Unprompted review
Reply from EachMoment
Dear Antonios,
Thank you so much — we really appreciate it.
Warm wishes,
The EachMoment Team
Old tapes and experiences
Old tapes and experiences. I didn’t want to loose, saved for grandchildren, wonderful. Modern technology to an older mind, is a challenge . Can I take video on my phone and have them transposed to lock box as previous tapes.
If so How ?
June 28, 2026
Unprompted review
Reply from EachMoment
Dear Jacqueline,
Thank you so much for your kind feedback — we really appreciate you sharing your experience, and we’re delighted to hear that your memories have been saved for your grandchildren.
We also understand your question regarding transferring videos from your phone into a secure storage or “lock box” solution. To make sure we can guide you properly and recommend the best option for your needs, please contact us privately and our team will be very happy to assist you step by step.
Warm wishes,
The EachMoment Team
Reliving and sharing memories.
I had literally hundreds of slides going back almost 40 years. It is great to be able to easily view and share them to relive some memories.
Processing them took a little longer than expected but understandable with the quantity I had. It was well worth the wait.
June 4, 2026
Unprompted review
Reply from EachMoment
Dear Martin,
Thank you so much — we really appreciate this.
Warm wishes,
The EachMoment Team
Delighted with the result
I saw an advert for EachMoment on Instagram and ordered a memory box. As I hadn't used their service previously I was nervous about sending off all my videos, dvd, camcorder and cd memories. However, I decided it was worth the risk as I wasn't able to view them as they were. I notified Each Moment when I had the items ready and they were collected very quickly. I was kept up to date on the progress of the digitisation though it did take 4 months to complete. however, I am completely delighted with the results. Old videos have been upgraded and improved and I now have access to my memory box in a digital archive. I am so happy I've ordered another box to get the remainder of my videos and dvds digitised.
May 27, 2026
Unprompted review
Reply from EachMoment
Dear Navan,
Thank you so much for this precious and detailed feedback — we truly appreciate you taking the time to share your experience.
We’re delighted to hear that you felt reassured throughout the process and that you’re so happy with the final digital archive. It means a great deal to know your memories are now safely preserved and easy to enjoy again.
Thank you as well for your continued trust in ordering another box — we’ll be very happy to assist you with any future digitisation projects.
Warm wishes,
The EachMoment Team
very happy with the result …
very happy with the result of the digitisation. Took a lot longer than i anticipated but upon querying it with the company got a very comprehensive reply stating reasons very good customer response for the extended period. my one gripe was the courier company used - total rubbish.
all in all satisfied with the final result
June 27, 2026
Unprompted review
Reply from EachMoment
Dear Mr,
Thank you so much for your honest and transparent review — we really appreciate you taking the time to share your experience.
We’re glad to hear you’re very happy with the final digitisation results and that our team was able to provide a clear and helpful response regarding the extended timeframe. We also appreciate your patience throughout the process.
We’re sorry to hear about your experience with the courier service. We actively monitor our delivery partners as closely as possible to help minimise issues like this, and feedback like yours is very important in helping us identify where improvements are needed.
Thank you again for your comments and for choosing EachMoment.
Warm wishes,
The EachMoment Team
Such an easy process...I am delighted…
Such an easy process...I am delighted with all my memories now being on a USB stick....my children love watching themselves on childhood holidays etc...cant fault the princess, all very professionally done for a great price.. thank you
June 27, 2026
Unprompted review
Reply from EachMoment
Dear Elaine,
Thank you so much — this really means the world to us.
Warm wishes,
The EachMoment Team
Good communication and direction…
Good communication and direction through out. I highly recommend this company.
June 4, 2026
Unprompted review
Reply from EachMoment
Dear Lucinda,
Thank you so much for your kind words and recommendation.
We truly appreciate your trust and confidence in our service — it really means the world to us.
Warm wishes,
The EachMoment Team
Bringing Precious Memories Back to Life – Exceptional Service from Each Moment
I recently used Each Moment to transfer my old VHS tapes and camcorder tapes to digital, and I couldn’t be happier with the experience. From start to finish, the service was professional, efficient, and handled my precious family memories with great care.
The quality of the digital transfers exceeded my expectations. Watching videos that had been tucked away for years brought back so many wonderful memories, and it’s fantastic to know they’ll now be preserved for future generations. The turnaround time was excellent, and the communication throughout the process was clear and reassuring.
If you have old tapes gathering dust, I highly recommend Each Moment. They provide a reliable, high-quality service that’s well worth it. Thank you for helping bring our family memories back to life!
June 27, 2026
Unprompted review
Reply from EachMoment
Dear Cathy,
Thank you so much for your generous and thoughtful review — we truly appreciate every word.
We’re really proud to hear that the quality of the digitisation stood out to you, and that your family memories could be brought back to life after so many years. It means a great deal to know the service felt professional, careful, and reassuring throughout the process.
We’d be genuinely honoured to help with any future memories you may wish to preserve, and we’re very grateful for your trust in EachMoment.
Warm wishes,
The EachMoment Team
Excellent service to digitalise old tapes
This is a great service. We have digitalised all our old tapes. What a joy it is to watch them again. Easy to use service. It took a few weeks for them to convert the tapes but you can track the progress at any stage. Would highly recommend.
June 25, 2026
Unprompted review
Reply from EachMoment
Dear Mrs K Bonnet,
Thank you so much for this precious feedback — it’s truly much appreciated.
We’re delighted to hear that you’ve been able to enjoy watching your old tapes again and that you found the service easy to use and reassuring with the progress tracking.
Warm wishes,
The EachMoment Team
I had 14 cini films
I had 14 cini films, everything was ok with the films and was good too see the memories again, my only gripe was that it took 6 months to complete, but would certainly use the service again for sure.
December 2, 2025
Unprompted review
Reply from EachMoment
Dear Steve,
Thank you so much for your kind feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear you were happy with the results and that it was special to see your memories again. Cine film projects can sometimes take longer than expected due to the delicate nature of the material and the detailed work required during digitisation and restoration. We do always try to communicate this as clearly as possible as part of the overall process.
Your patience throughout was outstanding, and we’re very grateful for that. Thank you again for trusting EachMoment with your precious memories — we would be very happy to help you again in the future.
Warm wishes,
The EachMoment Team
Polite personnel and good results
They did an amazing work with digitalised my analog video to digital.
When I checked the uploaded material one of the videos didn't have sound, which once I told them they fixed it immediately, as they still had my cassettes.
It takes some time to return them but this is due to proper restoration procedures so it was fine by me, as I have already gotten my digitalised material.
Polite personnel and good results.
June 30, 2025
Unprompted review
Reply from EachMoment
Dear Joan,
Thank you so much for your detailed and kind review — we truly appreciate you taking the time to share your experience.
We’re really pleased to hear that you were happy with the results and that the issue with the sound was resolved quickly. It means a lot to know our team’s care and attention to detail was noticed and appreciated.
Thank you as well for recognising the restoration process and the time it can require — a lot of careful work goes into ensuring everything is preserved as accurately as possible.
We’re very grateful for your feedback and for trusting EachMoment with your memories.
Warm wishes,
The EachMoment Team
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