The quality of the recordings are great. Did not realise it would take so long to receive them back so maybe a bigger message about this on your website would be good. Have not managed to access o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple process and good results. The upgraded feedback system and dashboard for progress on the project is very reassuring. Overall time for completion of the project quite long but there were a lot o... See more
Company replied
What is great is seeing moving pictures from long ago. It was so easy to pack them up and send off the old media. I do think you could improve on the wait time for completion or on the updates, if yo... See more
Company replied
Am very happy with the outcome, but having to wait nearly six months is really unacceptable - I had thought to give the memory sticks as Christmas presents - but I missed Easter too! Communication wa... See more
Company replied
Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
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The memories come flooding back
The quality is not as bright on the cinematography as I remember when my dad used to show us on the projector but it s old and You have done the best you can. It has taken time but you have brought the memories streaming back. Many wonderful memories of family that is no longer with us. Thank you for all you have done.
June 30, 2026
Unprompted review
Reply from EachMoment
Dear Kim,
Thank you so much for your heartfelt review. We truly appreciate your understanding of the nature of this work and the effects that time can have on older cine films. Unfortunately, as film naturally deteriorates over the years, there are limits to what digitisation can restore, but we always do our very best to preserve every possible detail while remaining faithful to the original footage.
Reading that these films have brought back so many wonderful memories of your family is incredibly meaningful to us. The emotional value of these moments is truly immeasurable, and we're honoured to have played a small part in helping you reconnect with such precious memories.
Thank you for trusting EachMoment with your family history.
Warm regards,
Despite the process taking many…
Despite the process taking many months,on contacting customer services they were helpful.
Worth the wait !
June 19, 2026
Unprompted review
Reply from EachMoment
Dear Louise,
Thank you so much for taking the time to share your feedback.
We completely understand that the digitization process took much longer than initially expected, and we sincerely appreciate your incredible patience with us throughout these months. Because older physical media can be incredibly delicate, our studio team takes extra time during the restoration stage to handle every tape with the utmost care, giving your memories the highest quality preservation possible.
We are absolutely delighted to hear that our customer service team was helpful and supportive whenever you reached out. Providing clear and compassionate assistance is incredibly important to us, especially when dealing with irreplaceable personal memories.
Thank you once again for your trust, your patience, and your kind words. We truly hope you enjoy looking back on your beautifully preserved memories!
Warmest regards,
EachMoment Team
Took 7 months
Update - spoke to the owner this morning resulting in a long chat and explanations been given. Forced premises move during my order period none of which was highlighted to myself the customer. Apologies and partial refund given.
They seem to have taken onboard serious miss communications and poor follow-ups etc. I have been assured the issues I had will be learned from.
Took 7 months!
Been on BBC breakfast live this morning Tuesday 30th June 2026 watch it on catchup before you place an order please!
Ordered for my daughters as I am a terminal cancer patient so you can only imagine how important this was!
Messed me about during chemo they don’t reply, messages ignored ….. even after BBC involvement no reply from them no explanation or apology
£360 PAID, THE TAPES FLIP ABOUT ONE MINUTE GIRLS ARE BABYS THEN NEXT MINUTE THEY ARE 5 THEN A BLANK SCREEN THE IMAGES ARE FUZZY AND THEN BLACK LINES ACROSS THE WHOLE SCREEN SO DISAPPOINTED!
June 30, 2026
Unprompted review
Reply from EachMoment
Dear V Cawthorne,
Thank you for taking the time to share this update.
We understand the seriousness of this breakdown in communication and the impact it had on your confidence in our service.
We are grateful that we were able to speak openly with you, address your concerns, and reach a resolution, including the partial refund provided.
We are also fully aware that this matter has received external attention, which makes it even more important for us to acknowledge openly where we did not get things right.
We take this extremely seriously and are revising our processes, particularly around customer communication, so that we can reduce the risk of situations like this happening again and ensure customers are better supported, better informed, and less likely to experience the same level of disappointment in the future.
Most importantly, we can only learn from this and ensure it is not repeated.
We remain committed to improving and ensuring we deliver the level of service and trust that every customer deserves.
Warm regards,
The EachMoment Team
I had a lot of videos
I had a lot of videos, old cine films, photographs etc, which is why my order took a while to complete. However the wait was worth it with everything on a usb for me to look back on , especially my mom dad and grandparents, would definitely recommend to anyone go for it, well worth every penny
January 10, 2026
Unprompted review
Reply from EachMoment
Dear Yvonne,
Thank you so much for your lovely review!
We know that preserving a lifetime of memories takes a little time, especially when there are so many precious films, photos and videos to digitise, so we're delighted to hear it was worth the wait.
Being able to help you revisit memories of your mum, dad and grandparents is exactly why we do what we do. There's nothing more special than making those moments easy to enjoy again and share with the people you love.
Thank you for trusting EachMoment with your treasured memories and for recommending us. It truly means the world to everyone here at EachMoment. We hope your USB brings you many more happy moments for years to come.
Warmest regards,
EachMoment Team
Brilliant Service
EachMoment made the whole process from sending vhs tapes to receiving digitised copies seamless. Great return contact when I had a few questions. The new access is brilliant and makes it easy to dip into memories.
June 30, 2026
Unprompted review
Reply from EachMoment
Dear Margaret,
Thank you so much for your kind words!
We're delighted to hear that you found the whole process seamless, from sending in your VHS tapes to receiving your digitised memories. Making the experience as simple and stress-free as possible is something we really care about.
It's also wonderful to know that our team was able to help with your questions along the way, and that you're enjoying how easy it is to access and revisit your memories whenever you like.
Thank you for choosing EachMoment to preserve your treasured moments and for taking the time to share your experience. It means so much to all of us.
Warm regards,
EachMoment Team
long wait a concern
Am very happy with the outcome, but having to wait nearly six months is really unacceptable - I had thought to give the memory sticks as Christmas presents - but I missed Easter too!
Communication was reassuring when I shared my concerns, but the long wait was a problem.
April 1, 2026
Unprompted review
Reply from EachMoment
Dear Liz,
Thank you for taking the time to share your feedback. We're delighted to hear that you were happy with the outcome, but we're also genuinely sorry that we weren't able to complete your project sooner.
The time required can vary significantly depending on the type and condition of the items we receive. In some cases, older media requires extensive repairs or specialist recovery work, which can add several months to the process. We're continually working to reduce these turnaround times while ensuring every item receives the care it deserves.
We're pleased that our team was able to reassure you along the way, and most importantly, we're so glad you've been able to enjoy revisiting your precious memories. Thank you for your patience and for trusting EachMoment with them.
Warm regards,
The EachMoment Team
Such an easy process
Such an easy process. Buy a box, label up items and select options on the order form then post. It does take a while so be patient, it’s worth the wait.. Updates are sent as to where in the process items are.
Personally I sent 9 camcorder tapes to be transferred so I could watch on my I pad. Lovely seeing moments I thought wouldn’t be seen again and also moments forgotten
September 1, 2025
Unprompted review
Reply from EachMoment
Dear Marie,
Thank you so much for your lovely review! We're so pleased to hear that you found the process easy from start to finish and that our updates kept you informed along the way.
It's always wonderful to hear when we're able to help someone rediscover moments they thought they'd never see again, as well as those special memories that had simply been forgotten over time. Thank you for your patience, your kind words, and for trusting EachMoment with your precious memories.
Warm wishes,
The EachMoment Team
Wonderful to relive precious memories
It's such a great idea and I was so glad to have found a company who could take my old 16mm films, restore them and deliver everything back to me digitised onto a USB stick.
It takes quite a long time, but worth the wait.
Memories saved forever.
June 18, 2026
Unprompted review
Reply from EachMoment
Dear Jane,
Thank you so much for your kind words! We’re really pleased to hear that you’re happy with the results and that we were able to help preserve your 16mm films in a digital format you can easily enjoy and keep safe.
We understand the process can take time, and we truly appreciate your patience while everything is carefully restored and digitised. It means a lot to know the final result was worth the wait and that your memories are now saved for years to come.
Warm wishes,
The EachMoment Team
Tried it to see
I have initially tried this with 8mm tape and video tape, but not my most precious memories, just to try it. It took about a month or so to come back but will definitely do it again. I got my tapes back and a memory stick with everything on. Brilliant 👏
January 30, 2026
Unprompted review
Reply from EachMoment
Dear Alison,
Thank you so much for your lovely feedback! It’s really encouraging for us to hear that your first experience with us went so smoothly and that you were happy with both your returned tapes and the memory stick.
We truly appreciate you taking the time to try our service, and even more so for sharing your confidence in us going forward. It means a lot to know we’ve earned your trust, and we’ll absolutely continue working hard to make the experience even better.
Warm wishes,
The EachMoment Team
HIGHLY recommend Each Moment
HIGHLY recommend Each Moment - the whole process is very user friendly and communication from the team is excellent. Queries are dealt with promptly.
June 10, 2026
Unprompted review
Reply from EachMoment
Dear Michelle,
Thank you so much for your wonderful recommendation! We’re really pleased to hear that you found the process user-friendly and that our team’s communication and support met your expectations.
We truly appreciate you taking the time to share your experience.
Warm wishes,
The EachMoment Team
Brilliant service
Brilliant service, very happy with quality of copies. One of my videos had been taped over by a family member with football which I found to my disappointment and they have since felt my wrath haha but the football match was of high quality 😂. My other videos were great. I Recommend the high quality AI adjustment for old videos. Would definitely use again. Thanks Each Moment team 💫
June 22, 2026
Unprompted review
Reply from EachMoment
Dear Miss Slasor,
Thank you so much for your wonderful feedback — we truly appreciate it from the bottom of our hearts!
We’re really pleased to hear you’re happy with the quality of your copies, and glad that even the unexpected football “interruption” brought a bit of humour along the way 😊. It’s actually quite common for older tapes to have recordings over original footage, which can sometimes come as a surprise, so you’re certainly not alone in that experience.
Thank you as well for recommending our AI enhancement service — we’re delighted it made a difference for you.
Warm wishes,
The EachMoment Team
Forgotten Experiences
Ok it did take a little longer than I expected but the finished results were better than I thought they would be. Memories and trips in Africa ( including Treetops) in the 70s! And lots of other experiences I'd forgotten about. Tears occasionally but well worth the money!
June 29, 2026
Unprompted review
Reply from EachMoment
Dear Helen,
Thank you so much for sharing this with us. We’re really pleased to hear that, despite the wait, the final results exceeded your expectations and brought so many special memories back to life.
It means a great deal to know these memories have been rediscovered and enjoyed again. Thank you for trusting EachMoment to preserve them for you.
Warm wishes,
The EachMoment Team
Trains, trains, trains.
It was some time ago that you digitised part of my Super 8 collection and I was thoroughly pleased with the results. It was wonderful to see my old footage again, the earliest was from 1968.
I fully intend to use your services again but we are in the process of moving house. Once we are settled in I will be in touch again - i still have the box!
June 29, 2025
Unprompted review
Reply from EachMoment
Dear Peter,
Thank you so much for your kind message — we’re really pleased to hear how happy you were with the results of your Super 8 digitisation, especially such precious footage dating back to 1968.
It’s wonderful to know those memories were brought back to life for you, and we truly appreciate your intention to use our services again when you’re settled. Take your time with the move, and we’ll be here whenever you’re ready — and glad to hear the box is still safe!
Warm wishes,
The EachMoment Team
video transfer
It takes a few months for old video tape to be processed. I took the opportunity to have my videos given the super duper treatment. I need to have a look to see if they're ready.
May 1, 2026
Unprompted review
Reply from EachMoment
Dear David,
Thank you so much for your kind review — we really appreciate you taking the time to share your experience with us.
We’re glad you chose to give your videos the “super duper” treatment, and we hope you enjoy the results once you’ve had a chance to take a look.
If you’d like us to check the current status of your order for you, please feel free to contact us privately and we’ll be happy to verify everything and help right away.
Warm wishes,
The EachMoment Team
Fantastic service
The Guys at each moment have done a wonderful job restoring my family's 28 cine films, what a great professional experience from start to finish, with thorough communication throughout.. many thanks for enabling me to see my late parents and childhood memories once again..thankyou so much.
June 29, 2026
Unprompted review
Reply from EachMoment
Dear Matt,
Thank you so much for your truly kind words. We’re delighted to hear that you had such a positive, professional experience with us from start to finish and that our communication kept you well informed throughout.
It means a great deal to know that your family’s cine films — and those precious memories of your late parents and childhood — have been brought back to life for you. We’re honoured to have played a part in helping you reconnect with them.
Thank you again for trusting EachMoment with something so special.
Warm wishes,
The EachMoment Team
Really Happy with the results
It took a LONG time to get my old camcorder tapes digitised but it was well worth it! EachMoment successfully managed to retrieve and digitise the data from the for MiniDV tapes I sent them (which had been sitting in the attic for over 20 years). It was great to finally be able to view the recordings again after so long.
May 22, 2026
Unprompted review
Reply from EachMoment
Dear Mark,
Thank you so much for your kind review — we’re really pleased to hear that you were able to enjoy your MiniDV recordings again after so many years in storage.
We’re sorry if the project took longer than any initial estimate you may have been given. MiniDV digitisation can sometimes be more complex than expected, particularly with older tapes that have been stored for long periods. Issues such as tape degradation, tracking errors, and variations in recording quality can all require additional time and careful handling to ensure the best possible recovery of the footage. In some cases, tapes also need multiple passes or specialist repair work before successful digitisation can be completed.
That said, we’re delighted the final outcome made the wait worthwhile and that these memories have been successfully preserved for you. Thank you for trusting EachMoment with something so special.
Warm wishes,
The EachMoment Team
Great Digitisation
Having looked at reviews I decided to use Each Moment. The digitisation outcome was excellent and it was lovely to see relatives that are no longer with us, come to life.
I feel that Each Moment could have been more honest with the timescale. I sent in my tapes, slides etc in October but did not get the full digitisation complete until Easter which was a longer timescale than I was lead to believe.
March 31, 2026
Unprompted review
Reply from EachMoment
Dear Suzanne,
Thank you for taking the time to share your feedback — we’re really pleased to hear that you were happy with the digitisation quality and that seeing your relatives again was such a special experience.
We’re also sorry that the overall timescale was longer than you were initially led to expect. We understand how important clear and realistic timeframes are, and we’re aware that estimates can sometimes shift depending on workload and the condition of the materials received. We are continually working on improving how we communicate expected turnaround times so customers have a clearer understanding from the outset of what to realistically expect.
Thank you again for your honest feedback and for trusting EachMoment with your memories.
Warm wishes,
The EachMoment Team
Was a little concerned at the length of…
Was a little concerned at the length of time it took to receive my order but after receiving it the weight was certainly worth it. Very pleased with the results been waiting for over 50 years for this the family love it specially the grandchildren.
June 29, 2026
Unprompted review
Reply from EachMoment
Dear Michael,
Thank you so much for your kind review. We’re really pleased to hear that, despite the wait, you were happy with the final results and that your family — especially the grandchildren — are enjoying the memories.
It’s truly special for us to know that these moments, preserved after so many years, can now be shared across generations. These kinds of memories are priceless, and we do believe they are worth the wait when the outcome is something you can enjoy for years to come.
Thank you again for trusting EachMoment with such meaningful material.
Warm wishes,
The EachMoment Team
The service
The service, from a quality point of view, was good. if the service time was better so would be my comments
June 29, 2026
Unprompted review
Reply from EachMoment
Dear Max,
We’re pleased to hear you were happy with the quality of the service, and we also understand your comments regarding the turnaround time. We are continually working to improve our processing times while maintaining the highest possible standard of care for each project.
Thank you again for choosing EachMoment and for your honest review.
Warm wishes,
The EachMoment Team
Amazing work
Amazing work, thank you x
Totally recommend x
Please allow them time & expect to wait for the final updates, it's a bespoke service so you must be patient but the wait will be with it.
Precious memories bought back to life.
January 1, 2026
Unprompted review
Reply from EachMoment
Dear Faye,
Thank you so much for your kind words and recommendation — we truly appreciate it.
We’re especially grateful that you understand the nature of what we do. This is a bespoke, detailed process, and your patience and trust throughout the wait mean a great deal to us. We know we are not always the fastest service, but we always aim to ensure every memory is handled with the care it deserves.
We’re so pleased we could help bring your precious memories back to life, and thank you again for your support.
Warm wishes,
The EachMoment Team
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