It has been great in the process of ease of dispatch, communication with processing and being able to see the data once it’s been processed. The only let down is the time it has taken to do it… months... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the recordings are great. Did not realise it would take so long to receive them back so maybe a bigger message about this on your website would be good. Have not managed to access o... See more
Company replied
What is great is seeing moving pictures from long ago. It was so easy to pack them up and send off the old media. I do think you could improve on the wait time for completion or on the updates, if yo... See more
Company replied
Hello there I have revived my box back. I have watched my mum and dad’s 50th wedding anniversary celebrations. Wow how lovely to see all my family members and friends together like that. Quite a few... See more
Company replied
Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
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Good service from start to finish
Good service from start to finish . Good communication & updates.
March 9, 2026
Unprompted review
Reply from EachMoment
Dear Jayne,
Thank you so much for your lovely feedback.
We are delighted to hear that you appreciated our communication and updates throughout the process. It was a pleasure assisting you, and we truly appreciate you trusting us with your memories.
Kind regards,
The Each Moment Team
Reply from EachMoment
Dear Julee,
Thank you for taking the time to share your feedback.
We are pleased to confirm that your order has now been fully completed and is ready to be sent out. We have also contacted you privately with further details regarding your order and the next steps.
We would also like to provide some context regarding the extended processing times experienced recently. Over the past several months, our company has undergone a period of significant growth, resulting in a substantial increase in the number of orders entrusted to us. While this growth represents an important step in strengthening our operations for the future, it has also created longer turnaround times than we would normally aim to provide.
Our teams are working continuously to improve efficiency, reduce the current backlog, and progressively return to the faster processing times our customers rightly expect from us.
Thank you again for your patience and understanding, and we appreciate you trusting us with your precious memories.
Kind regards,
The EachMoment Team
The service is very thorough
The service is very thorough. The empty box arrived in a couple of days. I was regularly updated with the process. I received the box back with the usb and c in a nice presentation box. Overall I’m very pleased with the service. It did take several months for the process to be completed but I did send 30 reels
July 10, 2026
Unprompted review
Reply from EachMoment
Dear Tina,
Thank you so much for your wonderful feedback.
We truly appreciate you taking the time to share your experience. It was our pleasure to work on your 30 reels and help preserve these valuable memories for the future.
We are delighted to hear that you appreciated the communication, presentation, and care taken throughout the process. Thank you again for your patience and for trusting us with such an important project.
Kind regards,
The Each Moment Team
Each moment digitisation
We sent our films in march to be digitised. We repeatedly emailed after several weeks to see what was happening. Never once got a reply. After 4 months we found the phone number and rang to see what was happening. Then yesterday 2 days after ringing we received the videos on line. I think if we hadn't rang we would still be waiting. That said the films are really lovely to see and bring back so many memories.
July 23, 2026
Unprompted review
Reply from EachMoment
Dear Christine,
Thank you for taking the time to share your experience with us.
We sincerely appreciate your patience and your honest feedback. As a rapidly growing company, we are continuously working to adapt our processes and improve our response times so that we can provide every customer with the level of communication they deserve. We want to reassure you that no customer is left without support, and our teams are actively working to become faster and more efficient in every aspect of our service.
We are truly delighted, however, to hear that you enjoyed your digitised films and that they brought back so many wonderful memories. Preserving these special moments is exactly why we do what we do, and it is a pleasure to know that the final result brought you joy.
Thank you again for your understanding, your kind words about the films, and for placing your trust in us with your precious memories.
Kind regards,
The Each Moment Team
Easy procedure from beginning to end
Easy procedure from beginning to end, my experience began on the 2nd March, when I first contacted Eachmoment. I was kept updated throughout and am delighted with the results as the taped were quite old, lovely to be able to see old memories and show my grandchildren.
July 16, 2026
Unprompted review
Reply from EachMoment
Dear Judith,
Thank you so much for your lovely feedback.
We are delighted to hear that you appreciated the process and updates throughout your journey with us. It is wonderful to know that your old memories can now be enjoyed again and shared with your grandchildren.
Thank you for trusting us with such precious recordings.
Kind regards,
The Each Moment Team
The end results are brilliant
The end results are brilliant. However the process took many months. Each time I looked at the progress the end date was pushed back. I think they do a very good job and it is great to have some memories back but they seem to be understaffed. I know that some things take longer to repair etc. This being said I will be sending them more memories to restore in due course.
July 16, 2026
Unprompted review
Reply from EachMoment
Dear Beatrice,
Thank you so much for taking the time to share your thoughtful feedback.
We are truly delighted to hear that you are pleased with the final results and that your memories have been brought back to life. Knowing that our customers can enjoy these special moments again is the greatest reward for our team.
As a rapidly growing company, we recognise that we are not yet where we want to be in terms of processing times. We are continuously improving our organisation, increasing our efficiency, and working hard to make our turnaround times more stable and predictable.
We sincerely appreciate your patience and understanding, especially when additional repairs or technical work are required. Thank you again for your trust, and we look forward to helping preserve more of your precious memories in the future.
Kind regards,
The Each Moment Team
Memory lane.
Although it took longer than I’d expected, it has been an incredible journey down memory lane , watching the memories unfold. Delighted with our collection of videos converted into easy access material . It has brought my grown children back to their childhood.
May 1, 2026
Unprompted review
Reply from EachMoment
Dear Una,
Thank you so much for your wonderful feedback.
We are delighted to hear that, despite the longer processing time, the final result has allowed you and your family to revisit such meaningful memories. Knowing that your grown children can reconnect with moments from their childhood is exactly the reason we love what we do.
Thank you for your patience and for trusting us with your precious recordings. We hope these memories continue to bring joy to your family for many years to come.
Kind regards,
The Each Moment Team
I can’t recommend EachMoment highly…
I can’t recommend EachMoment highly enough. They transferred all of my treasured family video’s onto the cloud and USB, including a precious cine film from the early 1960’s. Being able to watch these memories again, especially of loved ones who are no longer with us, is something I will always cherish.
The service was fantastic from start to finish, and although there was a wait, it was absolutely worth it. The quality of the transfers is excellent and I’m so grateful to have these irreplaceable memories preserved for future generations.
Thank you EachMoment for giving us the chance to relive these special moments once again 🥰
July 1, 2026
Unprompted review
Reply from EachMoment
Dear Jane,
Thank you so much for your beautiful words.
It truly means a lot to us to know that we have helped preserve these precious memories and bring them back to life for you and your family. It was an honour to work on such meaningful recordings, and we are delighted that they can now be enjoyed for generations to come.
Thank you for trusting us with your irreplaceable memories.
Kind regards,
The Each Moment Team
I believe iv asked a question asking…
I believe iv asked a question asking for confirmation there was only 6 minutes of footage on my disk.Still havnt received the answer however the footage i did receive was great.
July 16, 2026
Unprompted review
Reply from EachMoment
Dear customer,
Thank you for taking the time to share your feedback.
We have sent you a request for additional information through Trustpilot so that we can identify your order and review your query in more detail.
As soon as we receive the relevant details, we will investigate this matter with our technical team and check the footage available on your order to provide you with a clear answer.
Thank you again for your patience, and we look forward to resolving this for you.
Kind regards,
The Each Moment Team
Very pleased
I'm so pleased to have got my cam corder tapes mini tapes and video tapes and slides transferred digitally. And to have everything back. Though I would like to have known from the beginning that it would take four months.
July 22, 2026
Unprompted review
Reply from EachMoment
Dear F Brooks,
Thank you so much for your lovely feedback.
We are delighted to hear that you are pleased to have your precious memories transferred and safely back with you. We truly appreciate your patience throughout the process and take your feedback regarding the timeframe on board as we continue improving our communication.
Thank you for trusting us with your memories, and we hope you enjoy revisiting them for many years to come.
Kind regards,
The Each Moment Team
Simple process and good results
Simple process and good results. The upgraded feedback system and dashboard for progress on the project is very reassuring. Overall time for completion of the project quite long but there were a lot of very old tapes, some of which probably required quite careful attention.
July 15, 2026
Unprompted review
Reply from EachMoment
Dear Paul,
Thank you very much for your thoughtful feedback.
We truly appreciate your understanding of the nature of this work. Older analogue media often requires additional care and attention, and the final digitisation result will always reflect the original condition of the items provided. Our priority is always to handle each project carefully and preserve as much of the available content as possible.
We are also very pleased to hear your comments regarding our dashboard and progress updates. This system was specifically designed to provide a more transparent view of what is happening in our lab in real time, including the natural changes in progress as projects move through the different stages.
Thank you again for trusting us with your precious memories and for sharing such valuable feedback. It helps us continue improving our service.
Kind regards,
The Each Moment Team
Service and delivery was speedy and reassuring
Sending off my one and only wedding VHS tape, with my husband having passed away, was a big concern, but the collection, tracking and delivery service was fantastic…v speedy turnaround but communication was frequent and reassuring along the way. I was thrilled with the output and it was wonderful to relive our special day…thank you for bringing these memories back!!
July 17, 2026
Unprompted review
Reply from EachMoment
Dear Sue,
Thank you so much for your beautiful feedback.
We are truly delighted to hear that everything turned out so well and that you were able to relive such a precious and meaningful day. We completely understand how special this recording was, and it was an honour to be entrusted with such an important memory.
Thank you again for placing your trust in us. We hope your digitised wedding video continues to bring you comfort and joy, and we would be honoured to assist you with any future projects.
Kind regards,
The Each Moment Team
Memories
Fantastic ! Unfortunately my dad passed away before we received the footage but he would have been so happy to see his mum and dad , I know all us children are .
July 21, 2026
Unprompted review
Reply from EachMoment
Dear Julie,
Thank you so much for sharing this with us.
We are truly touched to hear that these precious memories will now continue to live on and be cherished by your family, even though your parents are sadly no longer here to experience them with you.
It is a privilege for us to play a small part in preserving these memories for future generations, and we sincerely appreciate the trust and confidence you placed in us with such valuable family recordings.
Thank you again for allowing us to be part of this meaningful journey.
Warmest regards,
The EachMoment Team
Great service
Each Moment kept in touch throughout the whole process. Great service.
The USB is nicely presented and excellent quality.
My partner was over the moon to see the contents of his cine reels again after 40+ years.
July 20, 2026
Unprompted review
Reply from EachMoment
Dear Christine,
Thank you very much for taking the time to share your kind feedback.
We are delighted to hear that you were happy with our service and that your partner was able to rediscover the memories captured on his cine reels after more than 40 years.
We truly appreciate the trust and confidence you placed in us with such valuable memories, and we are very happy to have been able to help make this project possible for you.
Thank you again for choosing us, and we hope you continue to enjoy these special moments for many years to come.
Kind regards,
The EachMoment Team
Magical memories reawakened with EM
From the very first contact right through to the end EM have kept me fully informed of my project’s progress. Everything is so easy to use and watching those beloved old memories again has been so emotional. Absolutely brilliant service all round
July 3, 2026
Unprompted review
Reply from EachMoment
Dear Dawn,
Thank you very much for taking the time to share your wonderful feedback.
Knowing that you have been able to revisit and enjoy these precious memories again is incredibly rewarding for our team.
We truly appreciate your kind words and your trust in us throughout the process. It has been a pleasure to help preserve these special moments for you.
Thank you again, and we hope you continue to enjoy your memories for many years to come.
Kind regards,
The EachMoment Team
Special moment of a wonderful celebration so long ago.
Hello there I have revived my box back. I have watched my mum and dad’s 50th wedding anniversary celebrations. Wow how lovely to see all my family members and friends together like that. Quite a few have now passed away. Including my mum and dad.
What the younger generation take for granted videos on their phones the older generation didn’t have. I was very fortunate to be able to video that family celebration. What you have achieved for me is very special keepsake.
Thank you.
July 20, 2026
Unprompted review
Reply from EachMoment
Dear Carole,
Thank you so much for sharing such a touching message with us.
We are truly delighted to have played a part in bringing these precious memories back to life for you.
Thank you for trusting us with these special recordings. It has been a privilege to help preserve them as a lasting keepsake for you and your family.
Kind regards,
The EachMoment Team
Was so pleased to see my memories on…
Was so pleased to see my memories on dvd from forty years ago x beautiful to see x thankyou
July 20, 2026
Unprompted review
Reply from EachMoment
Dear Julie,
Thank you very much for your kind message.
We are delighted to hear that you enjoyed seeing your memories from 40 years ago brought back to life. It was a pleasure for us to be entrusted with such precious recordings.
Kind regards,
The EachMoment Team
Some of the tapes have eastenders…
Some of the tapes have eastenders recording on it wanted to delete
July 19, 2026
Unprompted review
Reply from EachMoment
Dear Prakash,
Thank you for your feedback.
We would like to clarify that we often receive tapes containing television recordings, such as EastEnders episodes, which have sometimes been accidentally recorded over parts of the original footage.
As part of our standard process, we digitise the tapes exactly as they are received, without deleting or editing any content, in order to ensure that no personal memories or important recordings are unintentionally removed.
If you would like us to look into this specific case, please feel free to contact us privately with your order details. We will be more than happy to review the situation and assist you further.
Kind regards,
The EachMoment Team
I would have given Each Moment a 5 star…
I would have given Each Moment a 5 star review, however, the only thing letting them down is the amount of time it took for the digitalisation process to take place.
Everything else was first class, the quality of my memories and the sheer joy of seeing my loved ones who are now not with us anymore is so comforting to me and my family.
July 19, 2026
Unprompted review
Reply from EachMoment
Dear Patricia,
Thank you so much for taking the time to share your feedback with us.
We are truly delighted to hear that your digitised memories have brought so much joy and comfort to you and your family. Being able to reconnect with loved ones and revisit these precious moments is exactly the reason we do what we do, and we fully understand that the emotional value of these memories is simply beyond measure.
We understand how important it is for customers to have a clear understanding of the expected timeline, and we are currently working on improving our communication and making this process more transparent in order to avoid creating expectations that we cannot always meet.
Thank you again for your trust and for allowing us to be part of preserving such meaningful memories for you and your family.
Kind regards,
The EachMoment Team
Process took longer than anticipated…
Process took longer than anticipated but I was kept up to date on the dashboard.
Hassle free process. Good to have in the cloud
July 18, 2026
Unprompted review
Reply from EachMoment
Dear Julie,
Thank you very much for sharing your feedback with us.
We appreciate your patience throughout the process and are delighted to hear that you found the experience hassle-free and that having your memories available in the cloud has been valuable to you.
We are happy that, despite the longer-than-expected wait, the final result was worth it.
Thank you again for trusting us with your precious memories.
Kind regards,
The EachMoment Team
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