The quality of the recordings are great. Did not realise it would take so long to receive them back so maybe a bigger message about this on your website would be good. Have not managed to access o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple process and good results. The upgraded feedback system and dashboard for progress on the project is very reassuring. Overall time for completion of the project quite long but there were a lot o... See more
Company replied
What is great is seeing moving pictures from long ago. It was so easy to pack them up and send off the old media. I do think you could improve on the wait time for completion or on the updates, if yo... See more
Company replied
Am very happy with the outcome, but having to wait nearly six months is really unacceptable - I had thought to give the memory sticks as Christmas presents - but I missed Easter too! Communication wa... See more
Company replied
Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
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Just received all media back
Just received all media back. Everything fine. It takes longer than expected and they would benefit from responding to enquiries through the process to reassure customers but no complaints about the end result.
July 18, 2026
Unprompted review
Reply from EachMoment
Dear Amanda,
Thank you very much for taking the time to share your feedback with us.
We truly appreciate your comments and are pleased to hear that everything was received safely and that you are happy with the final result.
We also appreciate your remarks regarding communication during the process. Keeping our customers better informed is something we are actively working on, and your feedback is very valuable in helping us improve this aspect of our service.
Thank you again for your trust and for choosing us to preserve your precious memories.
Kind regards,
The EachMoment Team
Took ages to arrive back but then my 28…
Took ages to arrive back but then my 28 year old wedding video had literally been immersed in flood water a few years ago and become white fluffy mouldy. Blown away and tears of joy at sitting with my children watching and hearing dear relatives who had passed away. Remarkable achievement and I’m so grateful
July 18, 2026
Unprompted review
Reply from EachMoment
Dear Anne,
Thank you so much for sharing this incredibly touching feedback with us.
We are truly grateful for your kind words and for acknowledging the many hours of careful repair, cleaning, and restoration work that can go into saving and preserving such precious memories, especially when the original media has suffered severe damage.
Thank you again for trusting us with such an important part of your family history.
Kind regards,
The EachMoment Team
Excellent service
Excellent service. Very happy with processing my media. Kept informed of progress via website
July 18, 2026
Unprompted review
Reply from EachMoment
Dear Rick,
Thank you very much for taking the time to share your valuable feedback with us.
We are delighted to hear that you were happy with the processing of your media and that you found our progress updates helpful throughout the journey.
Thank you again for trusting us with your precious memories.
Kind regards,
The EachMoment Team
End result good, but process frustrating
I found the progress indicator very frustrating. For weeks I checked and my project was always just one day away! I was happy to wait for months as had been suggested at the outset but this prolonged 'nearly there' state was annoying. End result of converted audio tapes was OK.
July 17, 2026
Unprompted review
Reply from EachMoment
Dear Andy,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about the frustration you experienced with the progress indicator on your dashboard.
The progress information displayed on the dashboard is intended to reflect the current workload and status within our lab, but it is only an estimate and can fluctuate depending on several factors, including the volume of incoming orders and the complexity of repairs or processing required on individual projects.
For this reason, the estimated dates may sometimes move or remain unchanged while our technicians are working through the different stages of an order. Our communications team remains the only point of contact able to provide more detailed and accurate updates regarding the specific progress of an individual order.
We appreciate your patience throughout the process and are pleased that, despite the delays and dashboard frustrations, you were satisfied with the final result of your converted audio tapes.
Thank you again for your feedback, which helps us continue improving our service.
Kind regards,
The EachMoment Team
I just want my stuff back
July 17, 2026
Unprompted review
Reply from EachMoment
Dear Lorraine,
Thank you for your message.
We would like to reassure you that all of our customers receive their original items back at the end of their project through our secure three-way courier service. We do not offer any recycling service, and we have absolutely no reason or intention to keep our customers’ personal belongings once the work has been completed.
We fully understand the importance and sentimental value of these items, and our aim is always to return them safely to their owners.
If you are currently waiting for a specific update regarding your order, please contact us privately with your order details, and our team will be happy to provide you with a detailed update on its progress.
Kind regards,
The EachMoment Team
Avoid this company
We had a totally unsatisfactory experience with this company. We sent 32 mixed-format camcorder tapes to be digitised in July 2025 and finally received the USB back 6 months later in January 2026. The results were very disappointing. The date and time stamps which were on most original recordings were missing, files were out of order, some were duplicated, some were missing and several tapes came back digitised into multiple files - a single VHS tape came back as 11 separate files making viewing very disjointed. The digitised files saved in the Cloud are completely out of chronological order.
We have been in constant communication with the company since January trying to get these faults rectified but to no avail - their (AI?) response has always been cringingly apologetic but useless.
We have now given up - we have spent too much time and effort on trying to get the situation resolved or some kind of refund. All we can say is avoid this company at all costs!
July 17, 2026
Unprompted review
Reply from EachMoment
Dear DS,
Thank you for sharing your feedback.
We would first like to mention that a full revision of this order was carried out more than 100 days ago, following our previous exchanges, so we are surprised to see this review appearing only now after the revision process and discussions that took place.
Regarding the date and time stamps, after experiencing multiple technical issues and inconsistencies with timestamps across different formats, our agreed approach is not to add or recreate timestamps on customers’ videos unless this is specifically possible from the original recording data. We apologise if this was not communicated clearly enough during our previous conversations.
Concerning the files appearing multiple times, we would like to clarify that these was simple due to the format of files and our uploading settings at the time. The revised files were clearly identified as such, and the work was completed to the best possible standards by our technicians. The revised material was also reviewed multiple times, including by our senior technical team.
Regarding the tapes that remained problematic, we have tested them on more than four different devices and the issues remain consistent. The difficulties encountered are directly linked to the condition of the original tapes themselves, and despite our best efforts, there are limitations to what can be recovered from ageing or damaged media.
We understand your disappointment and appreciate that receiving back your family recordings is very important. We have done everything possible within the technical limits of the original materials to preserve and digitise your memories.
Kind regards,
The EachMoment Team
Reply from EachMoment
Dear Kay,
Thank you very much for your kind feedback.
We truly appreciate you placing your confidence in us and entrusting us with your precious memories. It has been a pleasure to help preserve them for you.
Kind regards,
The EachMoment Team
I was very impressed from start to…
I was very impressed from start to finish. Sending in the VHS tapes was easy and the results were wonderful. Some tapes were degraded but EachMoment managed to save them allowing us to see and enjoy forgotten memories!
May 22, 2026
Unprompted review
Reply from EachMoment
Dear Hillary,
Thank you so much for taking the time to share this wonderful feedback with us.
We are truly delighted to hear that you were impressed with the service from start to finish and that you were able to rediscover and enjoy these precious memories again.
It is especially rewarding for our team to know that we were able to help recover recordings that had suffered from degradation and preserve moments that may otherwise have been lost.
Thank you for entrusting us with such valuable memories. It has been a privilege to be part of this journey with you.
Kind regards,
The EachMoment Team
Easy to use and excellent service
Excellent, efficient and easy service to use and kept informed about progress.
May 1, 2026
Unprompted review
Reply from EachMoment
Dear [Name],
Thank you very much for your kind words and for taking the time to share your feedback with us.
Dear Rosie,
We truly appreciate your support and are delighted to hear that you found the process easy to use and our communication helpful throughout your project.
Thank you again for trusting us with your precious memories.
Kind regards,
The EachMoment Team
Overall good but takes several months to complete
The posting off and receiving back of the films is great. It does however take several months for the films to be digitalised and the enhanced that you pay extra for does not seem the make any difference to the quality of the film. Great to have my old memories in digital form at last and overall pleased with the results
July 17, 2026
Unprompted review
Reply from EachMoment
Dear LLB,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that you are pleased overall with the results and that you can now enjoy your precious memories in a digital format.
We also appreciate your comments regarding the turnaround time. We would like to clarify that our service is not designed as a fast turnaround service, as the process can indeed take several months depending on the type, condition, and volume of media being processed. Each project requires careful handling to ensure the best possible result.
Regarding the AI enhancement option, we would like to mention that this technology is not a repair or restoration program and cannot recreate details that are no longer present in the original film. The quality of the final digitisation will always reflect the original condition of the media. The enhancement is designed to provide a subtle improvement by stabilising the image, improving colour balance, and reducing unnecessary noise or graininess where possible.
Thank you again for your valuable feedback and for trusting us with your memories. We are very happy that you can now revisit and enjoy these special moments again.
Kind regards,
The EachMoment Team
Absolutely delighted
I was a bit concerned about trusting my tapes with anyone but when they arrived all digitised I was absolutely delighted with the results
July 16, 2026
Unprompted review
Reply from EachMoment
Dear Yvonne,
Thank you very much for your positive feedback.
We understand how important these recordings are, and we are delighted to hear that you were so pleased with the results.
Thank you again for choosing us to help preserve these special moments.
Kind regards,
The EachMoment Team
Excellent results from my Cassette and…
Excellent results from my Cassette and video, took a bit longer than I expected but worth the wait, thank you.
June 19, 2026
Unprompted review
Reply from EachMoment
Dear Louise,
Thank you very much for your lovely feedback.
We truly appreciate you entrusting us with your precious memories and are delighted to hear that you are happy with the results.
Kind regards,
The EachMoment Team
I am very disappointed with your…
I am very disappointed with your company as I ordered a usb stick from 14 video camera tapes and some vhs videos back on the 28th May 2026 and paid £198.99 and I have not yet received this. I am not very happy at all and would not recommend you to anyone I have posted a comment on facebook as well.
Jan Reynolds 07761049590
May 28, 2026
Unprompted review
Reply from EachMoment
Dear Janet,
Thank you for your feedback.
We have contacted you privately regarding the progress of your order and will be closely monitoring it to ensure it is completed as quickly as possible.
Please rest assured that, as with all of our customers, your original items will be safely returned to you once the project has been completed.
Thank you for your patience and understanding. We remain at your disposal should you require any further assistance.
Kind regards,
The EachMoment Team
Reply from EachMoment
Dear Barbara,
Thank you very much for your feedback.
We are delighted to hear that your experience was a positive.
Thank you again for trusting us with your memories.
Kind regards,
The EachMoment Team
I Paid in April, no communication, no media.
I paid Each Moment in April to digitize my media. Months later, I have received no updates, and all of my chasing emails have gone completely unanswered.
I understand delays happen, but the total lack of customer service is incredibly disappointing, especially when dealing with personal, irreplaceable media. I am writing this in the hope of getting a response. I would like my original media returned to me immediately and a full refund processed.
Order #21373
Regarding the reply below I finally got through to them on the phone today and they've told me that they've emailed me I haven't received one email I was then told they have problems emailing people with the Hotmail domain so they would get someone to call me as they were unable to email me.
Below says I've had an email response so of course I've not heard anything and they're contradicting each other. As i have said I expect my itmes returned and a refund - deciding to start working on it after you've had it for 11 weeks and a complaint is not acceptable.
April 6, 2026
Unprompted review
Reply from EachMoment
Dear Joanna,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience has not met your expectations.
We have carefully reviewed your case and have contacted you privately with a detailed response after investigating the communication history and the current status of your order. We have also provided an update on the next steps and the expected timeline for completion.
Please accept our sincere apologies for the inconvenience caused. We appreciate your patience and the opportunity to address your concerns directly. Our team remains fully committed to resolving this matter as quickly as possible, and we will continue to monitor your order until it has been successfully completed.
Thank you again for bringing this to our attention.
Kind regards,
The EachMoment Team
Avoid at all costs.
After more than 12 weeks and numerous emails I was finally given a link to view my DVD contents digitised. The quality was appalling compared with other digitised items they had done previously for me. My original DVD and the memory stick has NEVER arrived with me - I am assuming it is lost as this company now sends work ABROAD and it is not done in the UK any more. I have emailed a number of times about the missing DVD and Memory stick and was given an almost laughable excuse. The delay was ' as dispatched dates are dependent on our DPD logistics schedule' in other words it is all DPD's fault! I challenged them about sending work abroad and they do not deny this. It is a shame as I have had a number of orders done before with no bother and good results. Never again!
July 8, 2026
Unprompted review
Reply from EachMoment
Dear Mr Newell,
Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet the standard we strive to provide.
We have contacted you privately with a detailed update regarding your order, addressing the points you raised and explaining the current situation in full transparency. We have also proposed a solution that we hope will resolve the matter to your satisfaction.
We sincerely appreciate your patience and the opportunity to put things right, and we remain committed to seeing this through until it is fully resolved.
Kind regards,
The EachMoment Team
Dreadful !!
Dreadful !!
Took more than 6 months after I paid up front and heard nothing from them
Quality is poor. I probably could have burned those off myself. No enhancement what so ever so what was I paying £144 for?
Then I accidently put in two tapes over. They didn’t tell me or give me an option to leave two out just charged me £28 more but didn’t tell me. So when it was passed to a collections team I was more than a bit surprised.
Look for a better company than this one.
July 14, 2026
Unprompted review
Reply from EachMoment
Dear Collette,
Thank you for taking the time to share your feedback. We are very sorry to learn that your experience did not meet your expectations.
We will be contacting you privately to review your previous order in detail, explain how the additional charge arose, and discuss the issues you have raised regarding both the processing and the quality of the digitisation.
Our aim is to fully understand what happened and work with you towards a fair and satisfactory resolution. We genuinely appreciate you bringing this matter to our attention and hope to have the opportunity to restore your confidence in our service.
Kind regards,
The EachMoment Team
Amazing experience
Amazing experience. Anxious at first of the whole process and sending off the tapes. But from start to finish it’s been a smooth process. So incredibly happy with the results, it’s a joy being able to watch back videos of my childhood with my late father and grandparents
July 14, 2026
Unprompted review
Reply from EachMoment
Dear Morwenna,
We sincerely thank you for placing your trust in us. It has been our privilege to preserve these memories for you, and we wish you many more enjoyable moments watching them with your loved ones.
Kind regards,
The EachMoment Team
Recovered previous memories we would…
Recovered previous memories we would have never seen again. Updates were regular and consistent.
July 10, 2026
Unprompted review
Reply from EachMoment
Dear Holly,
Thank you very much for your kind feedback and for trusting us with your memories. We would be delighted to assist you again should you have any future digitisation projects.
Kind regards,
The EachMoment Team
Omg!!!
Omg!!!! Absolutely amazing, seeing my kids twenty six years ago when they were toddlers, I would definitely recommend to anyone, pay the money because the memories are priceless, really happy, best money I've spent in years
July 9, 2026
Unprompted review
Reply from EachMoment
Dear Simon,
Thank you so much for your wonderful words! It means the world to our team to know that we helped you reconnect with such precious memories of your children.
Moments like these are exactly why we love what we do, and we are truly grateful that you trusted EachMoment with your treasured recordings.
We hope you continue enjoying these beautiful memories for many years to come.
Kind regards,
The EachMoment Team
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