Earles PaintReviews 

234
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them amazing to work with and effective in transforming various surfaces. Many highlight the paints' excellent coverage, ease of application, and the beautiful finishes achieved, often exceeding expectations. Reviewers also appreciate the helpful and knowledgeable staff, who provide great support and expertise. While many experienced prompt and efficient delivery, some people mentioned issues with delayed orders, which occasionally impacted their work schedules. Additionally, a few customers noted that some paints can have a strong smell or dry too quickly, making them difficult to apply smoothly.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers praising the quality and coverage of... See more

Quality

People report positive experiences with product quality, praising the excellent paint, good coverage, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and prompt delivery... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers finding the ordering process... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and expertise.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful on the phone, excellent paint. The professional decorators who did the whole exterior in white masonry paint were doubtful at first but then converted. Still white white after 2+ years... See more

Rated 5 out of 5 stars

I’m new to this paint, so the full curing time hasn’t passed yet. However, from what I’ve seen so far, it’s easy to mix and goes on smoothly. If you’re using it indoors, it is a messy job, so wate... See more

Company replied

Rated 5 out of 5 stars

Wonderful Company and products. Helpful team and expert advice. No bots or irritating automated chats. Bought the oilskin gloss for outdoor furniture I got in a junk shop and it needed some tlc. Am... See more

Company replied

Rated 5 out of 5 stars

Bautiful paint. Used both the gloss and matt linseed oil paint. I am really happy with both. The matt version dries much quicker and the smell is less intense compared to the gloss version, However th... See more

Company replied


Company details

  1. Paint Store
  2. Paint Manufacturer

Written by the company

TRUST IN TRADITION Our range of breathable interior and exterior paints do more than simply decorate. Free from plastics and harmful chemicals, they work in perfect harmony with traditional materials on everything from period properties to brand new builds. Containing the finest linseed, lime & minerals, our paints continue to nourish and protect long after application to give a lasting charm and character unmatched by modern paints. If you would like any further information or advice before choosing the perfect paint for your project, our friendly team is here to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

234 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(234)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

very responsive to questions and good customer service. Product is great

October 2, 2024
Earles Paint logo

Reply from Earles Paint

Hi Anita.

Thank you for taking the time to leave us such a wonderful review.

Best wishes.
From all at Earles Paint.

Rated 5 out of 5 stars

Excellent technical advice over the…

Excellent technical advice over the phone. Very helpful.
Products have gone on well to an old building with many different surfaces. Finished job looks excellent.

September 27, 2024
Earles Paint logo

Reply from Earles Paint

Hi John.
We are delighted to read your wonderful review!
Thank you so much for leaving us such valuable feedback.
Best wishes.
From all at Earles Paint.

Rated 5 out of 5 stars

easy to order and speedy delivery

easy to order and speedy delivery, couldn't ask for more!

September 25, 2024
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Reply from Earles Paint

Hi Raymond.
Thank you for leaving us a 5 star review and lovely feedback.
Best wishes.
From all at Earles Paint.

Rated 5 out of 5 stars

First rate paint which is easy to mix…

First rate paint which is easy to mix and gives excellent and durable coverage. I live in the UK'S wettest city so durability is a must, and Earles masonary paint delivers!

September 30, 2024
Earles Paint logo

Reply from Earles Paint

Hi Peter.
Thank you for taking the time to leave us and potential customers such valuable feedback.
Best wishes
From all at Earles Paint.

Rated 5 out of 5 stars

Knowledgeable and Helpful…

Incredibly knowledgeable and helpful when I called for advice. Great product. Helpful advice on the application made all the difference. Thank you

September 30, 2024
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Reply from Earles Paint

Hi Dorothea.
We are delighted to hear that you had such a positive experience with ourselves and product.
Best wishes
All at Earles Paint.

Rated 5 out of 5 stars

Excellent customer service

All enquiries were dealt with promptly. When there was a delay in supply of products you were called to check if there might be a problem for you. Really helpful people/company to deal with. Would certainly recommend them.

October 3, 2024
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Reply from Earles Paint

Hi Nicolas.
Thank you for taking the time to leave us such a lovely review.
Have a great day!
From all at Earles Paint.

Rated 5 out of 5 stars

Great advice from David about howe to…

Great advice from David about howe to colour match my existing Dulux paint and about how to prevent pain falling off garden wall.

September 26, 2024
Earles Paint logo

Reply from Earles Paint

Hi Peter.
Thank you for taking the time to leave us a 5 star review!
We are always here to help!
From all at Earles Paint.

Rated 5 out of 5 stars

Great!

I purchased a 10L tub of white limewash from Earles Paint recently. It came within 2 days and was very well packaged. The online guides were really helpful and paper copies came in the box too. We applied 3 coats as per the instructions to the front of our bungalow, which was previously a very tired brown artificial stone. The house is now unrecognisable and is beaming! Had a few compliments from neighbours on the change and at the fraction of the cost of getting it re-rendered. When you apply it is very liquid, but you get used to the application and with the guide, you can't go wrong. Wouldn't hesitate to use Earles Paint again!

August 27, 2024
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Reply from Earles Paint

Hi Tara.
We are delighted that you took the time to leave us and potential customers such valuable feedback of our product.
Have a great day!
From all at Earles Paint.

Rated 5 out of 5 stars

Knowledgable, helpful and efficient

Helpful advice and dealt with our requirement swiftly and competently. Quality product. Would definitely recommend and use again.

September 4, 2024
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Reply from Earles Paint

Hi Ian.
Thank you for leaving us such positive feedback.
We are delighted to hear about your experience with our helpful staff and quality product.
From all at Earles Paint.

Rated 5 out of 5 stars

I used Earles masonry paint on my house with a good tesult

I used Earles masonry paint on my house. It's lime rendered and was painted with a lime silicate paint supplied by Ty Mawr Lime almost ten years ago. It weathered quite well but was overdue for a repaint. The house is stone/rubble built two storey house that was previously concrete rendered and subsequently had suffered the usual damp issues. The lime rendered resolved that, so it's important to stick with lime based breathable products. I'd previously tried white washing one end of the house but that had flaked off and didn't cover so well..I was very pleased with Earles masonry paint.. it takes a little getting used to as it's a bit like lime wash in that it's like painting with milk and subsequently a messy business (but that might just be me!)so plenty of prep required, use sand on the ground to catch splashes and I masked off our dark framed windows, but it can easily be wiped off with a wet cloth . On a wall that was in reasonable condition I used two coats, but on the gable end that takes all the weather and the front I did 5 coats..it's a very quick process getting it on. In all, almost 9 pots of paint. Mixing only what I'm going to use at a time so using a litre jug measure 3 paint to equal water, mixed easily..thickens after few minutes but then goes thin again! Anyway, the finish is very good . It covered many little hairline cracks easily and is now a good hard Matt finish.
It's almost half the price of the Ty Mawr product..will check back in 10 years to see if it lasted!
Prepped surfaces by spraying with hypochlorite solution and soaking well prior to application.

August 1, 2024
Unprompted review
Earles Paint logo

Reply from Earles Paint

Hi Alan.
Thank you for taking the time to leave us and prospective customers such valuable feedback.
We are delighted with your 5 star review!
From all at Earles Paint

Rated 5 out of 5 stars

The best customer service I’ve ever…

The best customer service I’ve ever experienced. They know their stuff too. Great quality of paint. Highly recommend

August 28, 2024
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Reply from Earles Paint

Hi Katie.

Thank you so much for taking the time to send us such a wonderful review!
Best wishes
From all at Earles Paint.

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service,
First coat is on and excellent coverage

August 9, 2024
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Reply from Earles Paint

Hi Heather.

We are delighted to hear about your positive experience with our Masonry paint.

Have a great day!
From all at Earles Paint.

Rated 2 out of 5 stars

Nothing Arrived

I ordered in March. There was some (pleasant and courteous) contact from them over the next couple of weeks because of their (not my) concern re. the longevity of the colour on offer/ordered, but as far as I was concerned the order was going ahead. I can find no record of a Despatch Notice. I did not receive notice of an order cancellation or refund. I have raised several queries over the months as to what happened/is happening. In June I was told the item was returned (not by me) to the manufacturer (?). Nearly five months or so later am none the wiser (despite several e-mail promises that they would follow this up) and have received neither paint nor an explanation.
I have given two stars because of the pleasant initial service and conversations but am in reality very disappointed.

April 16, 2024
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Reply from Earles Paint

Hi Ian. Thanks for the time you have taken to leave your feedback. Its always good to hear from our customers regarding their experience in dealing with our company and in this instance we are disappointed that we have let you down and we can only apologise for not resolving this sooner.

I think we initially contacted you regarding the limewash as any limewash that uses blue pigments must be used quickly as the blues are unstable and will turn grey in the liquid product if left for any length of time.

This Limewash was despatched on the 3rd of May and returned to us 15th. Obviously this wasn't communicated back to me and you contacted us on the 21st June to ask us about delivery.

This is when I first realised there had been an issue with delivery and with the delay the Limewash would have to be remade due to the blue pigment before being sent out again.

I think this has been a valuable lesson for us and shows that we really need to put a more robust system in place for dealing with these sorts of issues especially when we are extremely busy as relying purely on memory to deal with this has unfortunately not worked.

Again I can only apologise and I will be in contact to resolve your order. Kind Regards David@Earles

Rated 5 out of 5 stars

Fest delivery which was really…

Fest delivery which was really appreciated. The lime wash was great quality with excellent coverage.

July 31, 2024
Earles Paint logo

Reply from Earles Paint

Hi Richard. Thanks for taking the time to leave such a positive review of our limewash. It's great to hear from our customers on their experience using our products. We hope you are pleased with the final results. Regards David@Earles

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