EaseMyTrip Reviews 21,355

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers found the booking process quick, simple, and easy, appreciating the clear and crisp steps involved. People often highlighted the absence of convenience fees as a significant advantage, making the overall price competitive and attractive. The transparency of initial quotes and final rates was also frequently praised, with many feeling that the displayed prices were consistent throughout the booking. However, some people were dissatisfied with the payment and refund processes. There were instances where the final amount increased without prior notice during payment, and some customers reported issues with transactions not going through for technical reasons. Additionally, a number of reviewers experienced difficulties with refunds, noting that the process was slow and that there were issues with the final refunded amount.

What people talk about most

Booking process

Reviewers mention ambiguous feedback about the booking process. While some customers found the online booking... See more

Price

Customers had ambiguous experiences with price. Many reviewers reported issues with prices changing... See more

Payment

Consumers find payment to be a frustrating experience, often encountering unexpected additional charges after... See more

Refund

Users describe negative interactions with refund processes. Many reviewers report significant delays in... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the prompt, fast,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There is great transparency on suggested quote & actual rates. However, many flights for same sector are not always visible.

Company replied

Rated 4 out of 5 stars

Thank you for your service, it would be better if shows the actual price, insted of discount and then the other charges will be applied at the last page during the payment.

Company replied

Rated 4 out of 5 stars

Reasonably user friendly and shows all flight options. The no Convenience fees options is a particular incentive to keep using this site for Domestic flight bookings

Company replied

Rated 3 out of 5 stars

Too much options not reqd simple booking should be there Addition requirements should be asked before payment option and total amount to be paid must be shown before payments

Company replied


Company details

  1. Travel Agency

Written by the company

EaseMyTrip is one of the leading online travel platforms. Founded in 2008, the company provides a wide range of travel services including flight bookings , hotel reservations, holiday packages, bus tickets, train tickets, and cab services. Known for its zero-convenience-fee model on flight bookings, EaseMyTrip focuses on offering cost-effective travel solutions backed by 24/7 customer support via multiple channels such as calls, emails and chats. The platform serves millions of travelers through its website and mobile app, emphasizing transparent pricing, secure payments, and a user-friendly booking experience. Our global footprints strengthens our sourcing for flights and hotels globally. EaseMyTrip aims to make travel planning simple, affordable, and accessible for everyone.


Contact info

3.8

Great

TrustScore 4 out of 5

21K reviews

5-star
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Rated 4 out of 5 stars

Comfort level was good

Comfort level was good. Bit late but duly and timely received messages which is appreciated 👍. Good job guys keep it up. Hooray 🎉🎉

May 7, 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy to hear that you found our service comfortable and appreciate the timely updates. We are always working to improve our delivery times, and we appreciate your positive feedback. Thank you!

Rated 4 out of 5 stars

I am expecting an immediate response,

I am expecting an immediate response,
I have not got any mail confirmation about my ticket cand boarding pass.

May 8, 2026
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Reply from EaseMyTrip

Dear Manohar,

Upon checking your booking, we found that your ticket has already been confirmed, and the ticket details were shared on your registered email ID as well as via SMS.

Please note that boarding passes are issued after web check-in, which can be completed directly through the respective airline’s portal during the check-in window.

Additionally, we attempted to reach you on your registered contact number; however, the call went unanswered. We request you to kindly share a convenient time for a callback at +91 9711099197 so we can assist you further.

Rated 5 out of 5 stars
EaseMyTrip logo

Reply from EaseMyTrip

We're happy to hear that our services and booking process is smooth. We appreciate you taking the time to leave us feedback.

Rated 5 out of 5 stars

Very convenient and helpful and fast…

Very convenient and helpful and fast services

May 8, 2026
Unprompted review
EaseMyTrip logo

Reply from EaseMyTrip

We're happy to hear that our services were convenient, helpful, and fast for you. We appreciate you taking the time to leave us feedback.

Rated 5 out of 5 stars

VvvvvvvGood

VvvvvvvGood

May 8, 2026
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Reply from EaseMyTrip

Thank you for your valuable feedback. We are delighted to know that you had a good experience with EaseMyTrip.

Your support and appreciation motivate us to continue providing the best possible service.

Rated 5 out of 5 stars

My concern was well addressed.

My concern was well addressed. Thanks so much!!!

May 8, 2026
Unprompted review
EaseMyTrip logo

Reply from EaseMyTrip

We are so glad that we were able to address your concern effectively. Thanks for your positive feedback; we appreciate it very much!

Rated 5 out of 5 stars

Hasslefree

Hasslefree. Very simple and easy process.

May 8, 2026
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Reply from EaseMyTrip

We're happy to hear that you found the process simple and easy. Thank you for your positive feedback; we appreciate it very much.

Rated 5 out of 5 stars

As per the Airlines DOB mentioned in…

The issue has been promptly addressed and resolved , great job by the customer care team :)

May 8, 2026
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Reply from EaseMyTrip

We appreciate you taking the time to share your feedback. We are happy to hear that the issue was promptly addressed and resolved by our customer care team.

Rated 1 out of 5 stars

Flight fares were increased 2 times…

Flight fares were increased 2 times during the 5 mins I took to book the flight

May 7, 2026
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Reply from EaseMyTrip

Dear Ms. Jain,

We would like to inform you that airfares are dynamic in nature and are controlled solely by the airlines. The fares are subject to change at any point of time based on factors such as seat availability, demand, and airline pricing policies.

Hence, the fare increase during the booking process was due to real-time fare fluctuations from the airline’s end and is beyond our control.

We request your kind understanding in this regard.

Rated 2 out of 5 stars

Why I am paying twice for selecting…

Why I am paying twice for selecting seat , I paid once on your site and now airline also asking for the same

May 8, 2026
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Reply from EaseMyTrip

Dear Sushant,

As per our records, no seats were selected during the booking process and no seat selection charges were applied from our end.

We have also tried to connect with you regarding the concern; however, we did not receive any response from your side.

We request you to kindly DM us via WhatsApp on +91 8929416196 so that we can assist you further.

Rated 5 out of 5 stars
EaseMyTrip logo

Reply from EaseMyTrip

Hi,

Thank you so much for taking the time to share your positive experience with EaseMyTrip! We are thrilled to hear that you had a great time booking with us. Your satisfaction is our utmost priority, and we are delighted to have been able to enhance your travel journey. We look forward to serving you again in the future and making your next trip even more enjoyable. Safe travels!

Rated 1 out of 5 stars

Always showing in your site there is no…

Always showing in your site there is no Convenience fee. But when I am start to book the ticket adding your convenience fee and final amount will come with CONVENIENCE FEE

May 7, 2026
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Reply from EaseMyTrip

Dear Vincent,

We would like to inform you that the convenience fee can be waived off by applying the promo code “EMTNCF” during the booking process.

As no promo code was applied at the time of booking, the applicable convenience fee was automatically added to the final booking amount.

We request your kind understanding in this regard.

Rated 5 out of 5 stars

Great website

Great website

May 8, 2026
EaseMyTrip logo

Reply from EaseMyTrip

Hi,

Thank you so much for taking the time to share your positive experience with EaseMyTrip! We are thrilled to hear that you had a great time booking with us. Your satisfaction is our utmost priority, and we are delighted to have been able to enhance your travel journey. We look forward to serving you again in the future and making your next trip even more enjoyable. Safe travels!

Rated 5 out of 5 stars

Best Booking Option..

Booking Process is Easy and Prices are reasonable.

May 7, 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy that the booking process was easy and the prices seemed reasonable. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Got it competetive price

Got it competetive price

May 8, 2026
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Reply from EaseMyTrip

We're delighted you received a competitive price. Thank you for your positive feedback; it truly means a lot to our team.

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