East Devon Crematorium Reviews 75

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Mum’s ceremony went off beautifully. The space for family and friends to gather before going into the chapel was most helpful. The music we chose was very clear and timed perfectly. The whole experi... See more

Company replied

Rated 5 out of 5 stars

Great amount of parking, Beautiful Grounds, service went well. Ashes provided quickly afterwards. Hugely appreciated during a tough time

Company replied

Rated 5 out of 5 stars

The beautiful surroundings, the inside makes it feel very personal and private yet with all your family and friends a sense of this is the right place. Thank you. Tom Parkes

Company replied

Rated 5 out of 5 stars

Very professional, calm, reassuring, patient. A well kept and pretty outside space and peaceful indoor space for the service. Lovely and light from the ceiling glass and the flowers gave it a welco... See more

Company replied

Company details

  1. Cremation Service
  2. Cemetery
  3. Funeral Director
  4. Funeral Home
  5. Non-Bank Financial Service

Written by the company

East Devon Crematorium is set in beautifully rural surroundings serving a large area of East Devon and West Dorset stretching from Exmouth to Bridport. The modern building, with its single chapel, is set in landscaped memorial gardens, against a backdrop of established woodland, offering an attractive and peaceful setting for funeral services or time for reflection. East Devon Crematorium is managed by an experienced team, dedicated to ensuring you receive the best care, support and experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

75 reviews

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Rated 5 out of 5 stars
East Devon Crematorium logo

Reply from East Devon Crematorium

Thank you for taking the time to leave a review. We are pleased that the service at East Devon Crematorium was so peaceful and respectful.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Kind and considerate

Everything was as requested. The celebrant did a wonderful job and everyone was attentive, but not intrusive, making a sad occasion, bearable.

January 10, 2025
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Carreen

Thank you for taking the time to leave a review. We are pleased that our colleagues East Devon crematorium were able to offer the best care, support and experience.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds


Rated 4 out of 5 stars

Charming professionalism

Your sensitivity
The dignity you you embody
Your efficiency

December 6, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Mr Charles Lister,
Thank you for taking the time to leave a review.
We are glad that you found that our colleagues at East Devon could offer you the best care, support and experience.

Kind Regards
Emma Connors
Head of Crematoria & Burial Grounds

Rated 2 out of 5 stars

The overwhelming feeling of a…

The overwhelming feeling of a production line of funerals was evident from the moment we arrived.

The presence of two other sets of flowers (presumably the two previous funerals in the gathering area after the service exacerbated this sense. This was particularly distressing for my mother while she / was already dealing with the loss of her husband after 63 years. People are especially vulnerable and sensitive at these times and seemingly little things can have disproportionate impacts.

We deliberately opted for a brief service and were aware of the times allocated between funerals when we went through the booking process.

I would suggest that there is a holding area created out of sight for flowers and tributes left for the previous funerals.

Given you are dealing with essentially a captive market that doesn't feel like it has any choice, I can understand why details like this get overlooked.

December 5, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Alan Marriott

Thank you for your review, it is important for us to receive feedback from our clients to understand how we can make future improvements.

I am sorry for any distress that may have been caused when leaving the service hall, our flower court yard is our designated area for any flowers left following a service due to it being undercover and more secluded. We ensure any flowers left are removed within a timely manner to allow clients time to come and collect these at a later date.

We will take onboard your comments to review the future possibility of these being relocated when any future work is carried out to improve the site. In the mean time please be assured we will accommodate any special requests in the future if made to relocate flowers to avoid any further upset.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Simple and stress free

December 5, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Gary

Thank you for taking the time to leave a review. We are pleased that your service at East Devon Crematorium was simple and stress free.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

On time and easy parking

On time and easy parking. Closer to home than Exeter.

November 20, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Charles

Thank you for taking the time to leave a review and your kind comments regarding East Devon Crematorium.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Lovely setting.

Lovely setting.
Warm and friendly staff, everything set out beautifully
just the right size for a small cremation.
Recommended.

November 19, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Thank you for taking the time to leave a review. We are pleased that our colleagues at East Devon crematorium were so friendly and you would recommend us in the future.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Professional staff.

A beautiful venue. The sun came out during the Service and shone through a window. The staff were professional, respectful and dignified. They communicated well with the Funeral Director and the Celebrant. Attention to detail was paramount, for example, they checked that the Visual Tribute was functional prior to the Service.
Thank you.
Donna Robson

November 19, 2024
Unprompted review
East Devon Crematorium logo

Reply from East Devon Crematorium

Thank you for taking the time to leave a review and for your kind comments regarding our grounds and staff. These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

A beautifully presented professional…

A beautifully presented professional venue that was clean, well prepared and unrushed.

Plenty of parking, even for the nearly 200 who attended.

October 25, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Nigel

Thank you for taking the time to leave a review.
We take pride in our grounds and site and any feedback is gratefully received.

Kind regards

Emma Connors
Head of Crematoria and Burial Grounds


Rated 5 out of 5 stars

A beautiful venue for a sad occasion.

A beautiful venue for a sad occasion, but also for a wonderful celebration of my dear husband's life. Beautiful grounds set in the countryside.
The staff were so kind and caring.
I am very glad l chose East Devon Crematorium, and would highly recommend, thank you so much.
With very best wishes.
Regards,
Mrs Penny Mason 🙏💞

October 25, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Mrs Mason

Thank you for taking the time to leave a review and for your kind comments regarding our colleagues and the venue. These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Well organised

Well organised, respectful and stunningly beautiful setting - thank you

October 24, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Jane

Thank you for taking the time to leave a review. We take pride in our grounds and site and any feedback is gratefully received.

Kind regards

Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

All went well and to time

All went well and to time. We even had the sunshine on the day.

October 11, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Roger

Thank you for taking the time to leave a review. We are pleased that our colleagues at East Devon Crematorium were able to offer the best care, support and experience.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Excellent Service

The service was perfect and as we had limited time to collect our relatives ashes they were prepared and ready for collection the next day.
When we visited we were treated so well with sympathy and respect
Excellent from start to finish

July 12, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Thank you for taking the time to leave a review. We are pleased that our colleagues at East Devon Crematorium were able to offer the best care, support and experience.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

tranquil surroundings

tranquil surroundings, restful ambience.no pressure experience

July 26, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Thank you for taking the time to leave a review.

We take pride in our site and any feedback is gratefully received.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Understanding

Understanding. Quality presentation box for ashes.

Quick service.

September 24, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear David

Thank you for taking the time to leave a review. We are pleased that our colleagues at East Devon Crematorium were so understanding.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

A lovely setting.

A peaceful and beautiful setting for the funeral which was arranged perfectly. Easy to locate and park on site. Thank you.

June 14, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear David

Thank you for your kind comments regarding our grounds. These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

The worst day of your life made a bit better We were well looked after and so were…

We were well looked after and so were our guests. The room was spotless and polished. The sound system excellent. There were no glitches to mar the celebration of our loved ones life

June 14, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Liz

Thank you for taking the time to leave. We are pleased that our colleagues at East Devon Crematorium looked after you and your guests so well.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Ron Berry…

Everything was organised by Luxtons Funerals who did an excellent job

May 22, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Wendy Board,
Thank you for taking the time to leave a review of EDC.
We are glad that everything went well.

Kind Regards
Emma Connors
Head of Crematoria & Burial Grounds

Rated 5 out of 5 stars

A positive experience

We were very well looked after, the after care was fantastic. Very friendly and kind.

May 24, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Thank you for leaving a review. We are pleased that our colleagues at East Devon Crematorium looked after you so well and everyone was kind and friendly.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

It was a lovely celebration of life in…

It was a lovely celebration of life in the Whimple crematorium .
Everything went very smoothly ,I would certainly recommend this venue to anyone .
Regards,
Jackie A Hill

April 17, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Ms Hill

Thank you for leaving a review. We are pleased that the service at East Devon Crematorium went smoothly and we are pleased that you would recommend the venue.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

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