East Devon Crematorium Reviews 75

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Mum’s ceremony went off beautifully. The space for family and friends to gather before going into the chapel was most helpful. The music we chose was very clear and timed perfectly. The whole experi... See more

Company replied

Rated 5 out of 5 stars

Great amount of parking, Beautiful Grounds, service went well. Ashes provided quickly afterwards. Hugely appreciated during a tough time

Company replied

Rated 5 out of 5 stars

The beautiful surroundings, the inside makes it feel very personal and private yet with all your family and friends a sense of this is the right place. Thank you. Tom Parkes

Company replied

Rated 5 out of 5 stars

Very professional, calm, reassuring, patient. A well kept and pretty outside space and peaceful indoor space for the service. Lovely and light from the ceiling glass and the flowers gave it a welco... See more

Company replied

Company details

  1. Cremation Service
  2. Cemetery
  3. Funeral Director
  4. Funeral Home
  5. Non-Bank Financial Service

Written by the company

East Devon Crematorium is set in beautifully rural surroundings serving a large area of East Devon and West Dorset stretching from Exmouth to Bridport. The modern building, with its single chapel, is set in landscaped memorial gardens, against a backdrop of established woodland, offering an attractive and peaceful setting for funeral services or time for reflection. East Devon Crematorium is managed by an experienced team, dedicated to ensuring you receive the best care, support and experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

75 reviews

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Rated 5 out of 5 stars

A Sad and Difficult Occasion made easier

The staff were lovely and very helpful. Always ready to answer any questions. They made us feel that each and every funeral held there was important. The rural setting was beautiful and conveyed a sense of calm. The service hall was modern and the webcast facility was brilliant, allowing those that were unable to attend to watch the service live. Highly recommended.

April 26, 2024
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Reply from East Devon Crematorium

Dear Audrey

Thank you for taking the time to leave a review. We are pleased that our colleagues at East Devon Crematorium were so lovely and helpful and that you found the setting to be beautiful and calming.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

We can highly recommend East Devon Crematorium

We can highly recommend East Devon Crematorium, the level of care and professionalism was excellent. The location is well situated and easy to find with ample parking and facilities, the staff were helpful and courteous during this very sad time for our family

April 24, 2024
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Reply from East Devon Crematorium

Dear Lorraine

Thank you for leaving a review. We are pleased that you would recommend East Devon Crematorium and that our colleagues were helpful and courteous during this sad time.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Lovely setting and easy to find…

Lovely setting and easy to find off of the A30 which is always a bonus in difficult times. We rang ahead to see if we could bring our dog to the service which was agreed. The whole crematorium experience has been well thought out with sheltered waiting areas for gathering family members if it is raining, and even to the point where there were tissues available for the family in the front row. Thank you

April 12, 2024
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Reply from East Devon Crematorium

Thank you for leaving a review. We are pleased that you found East Devon Crematorium to be in a lovely setting and your whole experience of the crematorium was such a positive one at a very difficult time.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

The size and lovely grounds.

The size and lovely grounds.

April 4, 2024
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Reply from East Devon Crematorium

Dear Mrs Carter

Thank you for leaving a review. We take pride in our grounds and any feedback is gratefully received.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Very pleasant venue and grounds

My Father’s cremation took place at East Devon Crematorium. The venue was nice and modern, clean and had lovely natural light coming in. The facilities were good especially having the photos showing on screens during the service. Staff were sensitive to the circumstances. The grounds are spacious and set in lovely countryside. All was good considering the sad circumstances.

February 29, 2024
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Reply from East Devon Crematorium

Dear Lynda

Thank you for leaving a review. We are pleased that the facilities East Devon Crematorium were good and that the staff were so sensitive during your father's service.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 3 out of 5 stars

Feedback chasing is inappropriate

Unfortunately this survey is rather tack less and wholly inappropriate. EDDC should not be asking, via this platform people's feedback in this manner. To request feedback both within a few weeks of the funeral and to then send within a week a memorial purchase plan suggests an aggressive and commercial mindset which is in stark contrast to the solemnity of the funeral.

March 1, 2024
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Reply from East Devon Crematorium

Dear Mr Yates

Thank you for your most recent review. I am sorry to hear you feel our methods of contact are tactless.

Please be assured the information we send is to provide clients using East devon Crematorium with information only allowing them to make an informed decision in their own time.

We invite people to leave feedback on this platform if they wish to do so, to allow others at a time of need to hear of personal experiences as this may help others when choosing a crematorium.

I trust the service you experienced on the day was to a satisfactory level, however if you wish to discuss this in more detail please contact East Devon Crematorium directly where a member of the team will assist you.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

An inspiring experience with family and friends

It was my first experience of being the one grieving and it was a very good experience under the circumstances.
Lead by a very kind funeral director and staff at the crematorium. It was a terrible day weather wise, poured with rain all the time on the way there, during and after at the Wake.
A celebration of my dear partners life spoken by the vicar compiled by her brother in law.
For me it went very well and allowed me the time to say goodby. Something I could not do at her passing.

March 4, 2024
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Reply from East Devon Crematorium

Dear David

Thank you for leaving a review. We are pleased that the service at East Devon Crematorium went very well and allowed you time to say goodbye.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Excellent experience throughout

Having recently lost a love one, I cannot fault the service we received. Everything was perfect in every way. All our requests were met and we were treated with the upmost professionalism at all times. I have no doubts when highly recommending this service to everyone.

March 15, 2024
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Reply from East Devon Crematorium

Dear Karen

Thank you for leaving a review. We are pleased that our colleagues at East Devon Crematorium were so helpful and met all your requests during this difficult time.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

A smooth well run operation

A smooth well run operation . Made the experience easier to bear Thank you.

9

March 21, 2024
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Reply from East Devon Crematorium

Dear Janet

Thank you for leaving a review. We are pleased that you found East Devon Crematorium to be so well run and made a difficult time easier to bear.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

This establishment had a wonderful calm…funeral for my mother

This establishment had a wonderful calm and piece about it. There was no rushing, we had a beautiful service for mum and when it all felt too much i could look outside listen to the birds and watch the sun over the grounds.

March 15, 2024
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Reply from East Devon Crematorium

Dear Blair

Thank you for leaving a review. We are pleased that the service for your mother at East Devon Crematorium was so beautiful and you enjoyed the surroundings during this difficult time.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Everything was carried out in a quiet

Everything was carried out in a quiet, caring, and professional manner. The scattering of ashes, a few days later, was beautifully dealt with, showing great sensitivity.

March 15, 2024
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Reply from East Devon Crematorium

Thank you for leaving a review. We are pleased that the service and scattering of ashes at East Devon crematorium was carried out in such a caring and professional manner.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Faultless and invisible

I can't fault it. We saw no-one from the crem but someone must have been there, working invisibly. The audio-visual stuff worked perfectly - music, and a visual tribute with music. It's the stuff that you think might not work quite how you want it to. It did.

January 23, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear David

Thank you for taking the time to leave a review. We are pleased that our colleagues at East Devon Crematorium were able to offer the best care, support and experience.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Calm and serene

Calm and serene - a lovely peaceful location.

January 25, 2024
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Reply from East Devon Crematorium

Thank you for leaving a review. We are pleased that you found East Devon Crematorium to be so calm and serene and in a lovely location.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 4 out of 5 stars

Pretty,restful site and chapel

The "chapel"was inviting and warm
The outside environment was countrified and green. It felt like a wholly appropriate environment.

January 26, 2024
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Reply from East Devon Crematorium

Dear Julia

Thank you for leaving a review. We are pleased that you found East Devon Crematorium was a warm and inviting place.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Cremation Vivian sweeting

Excellent service!!

February 1, 2024
East Devon Crematorium logo

Reply from East Devon Crematorium

Dear Mrs Sweeting

Thank you for taking the time to leave a review. We are pleased that our colleagues at East Devon Crematorium were able to offer the best care, support and experience.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

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