easyhome Reviews 402

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and willingness to go above and beyond to assist with various needs and questions. The service is frequently highlighted as excellent, with many people appreciating the efficiency, speed, and overall positive user experience, making interactions pleasant and productive. However, some customers also noted issues with product quality, reporting receiving items that were wobbly, scratched, or broken, or not as expected. A few other people also felt that there was a lack of clear communication regarding product details and additional fees, leading to confusion and dissatisfaction.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the staff for being... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers express satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report an easy and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Tiffany was great to deal. Super friendly and helpful with all our questions. Told her what we wanted she gave us a few options to choose from and a week later we had everything delivered. Delivery gu... See more

Company replied

Rated 5 out of 5 stars

The people from delivery to the order was unbelievable. The kindness and understanding from all the staff, and compassion, was mind blowing. I wanna give a huge huge kudos to Sue, Christine, as well a... See more

Company replied

Rated 5 out of 5 stars

I have been with Easy Home for many many years at least 15. Rented computer, couch, washer, dryers,oven and recently gaming electronics. I've always dealt with Sue. She goes above and beyond for... See more

Rated 5 out of 5 stars

Anik at the North bay location made the process so incredibly easy. Explained everything in great detail. Very excited for my new washer and dryer. Definitely recommend to anyone who is looking for a... See more

Company replied


Company details

  1. #4 of 10 best companies in Furniture Store

Written by the company

easyhome provides Canadians with affordable, flexible lease-to-own solutions for furniture, electronics, appliances, and more.


Contact info

  • City Centre Drive 33, L5B 2N5, Mississauga, Canada

  • easyhome.ca

4.6

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
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Rated 5 out of 5 stars

Wonderful customer service.

Always the best customer service with Easy home in Corner Brook they go above and beyond for their customer. Thank you .

March 12, 2026
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Reply from easyhome

Hi Niki, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! We are more than happy to help!

Rated 5 out of 5 stars

Friendly staff and great service as…

Friendly staff and great service as always

March 11, 2026
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Reply from easyhome

Hi Melanie, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! Thanks for your many years of leasing!! We are happy to have you continue to be apart of our big easyhome family!

Rated 5 out of 5 stars

It was an easy conversation super…

It was an easy conversation super friendly staff and met all of my needs

March 11, 2026
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Reply from easyhome

Hi Brandan, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Helpful

Helpful , Tiffany put me at ease

February 28, 2026
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Reply from easyhome

Hi Torquil, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Easy getting approved.

Great staff, easy getting approved long as you got the right documents, delivery right to my door and didn't take long for paperwork to be done completely! Would recommend if your on a budget.

March 6, 2026
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Reply from easyhome

Hi Dawn, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Horrible not helpful at all

Horrible not helpful at all. Won’t help a person out with payment really rube to .

March 9, 2026
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Reply from easyhome

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-528-3279 so we can look into this right away.

Rated 5 out of 5 stars

Such personal staff

Such personal staff , I have always had excellent service. Staff has always accomodated me with my needs. Jake & Virgil in my opinion are the absolute best. Bravo team you all rock 😊

March 8, 2026
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Reply from easyhome

Hi Pamela, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! We think Jake & Virgil are the best too!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, extremely helpful and patient with helping me. A very pleasant experience.

March 7, 2026
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Reply from easyhome

Hi Marie-Yanie, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Customer Service always excellent at…

Customer Service was/is excellent at this store. I am extremely grateful for their help with all my needs over the years. Especially from Sue, she has never disappointed in finding me what i want. Love this store and it's employees.

March 5, 2026
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Reply from easyhome

Hi there, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome! We will share the kind works with Sue!!

Rated 5 out of 5 stars

Thank you Loretta

Loretta was extremely helpful, she even helped us disassemble the bunk bed and load it on our truck. Thank you Loretta!

March 5, 2026
Unprompted review
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Reply from easyhome

Hi Loretta, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Leah made our move from Saskatchewan to…

Leah made our move from Saskatchewan to Kelowna area very pleasant experience. She was able to furnish our condo and get us a amazing rate and delivery and set up. I would recommend this location to anyone who needs help with furniture and all home supplies. My experience was top of the line. Thank you so much Leah.

March 6, 2026
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Reply from easyhome

Hi Tony, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! We are glad to see that Leah was able to help make sure you were set up with all your furnishing needs!

Rated 5 out of 5 stars

Amazing service

Anik at the North bay location made the process so incredibly easy. Explained everything in great detail. Very excited for my new washer and dryer. Definitely recommend to anyone who is looking for a rent to own option.

March 6, 2026
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Reply from easyhome

Hi Maria, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

I have been with Easy home for a few…

I have been with Easy home for a few years now and at times I have had set backs and they have walked me through it. I was initially working with Puja and now Loretta. No complaints such a helpful group and these ladies have been a pleasure to speak with and work with. 😀 ~ Natalie

November 14, 2025
Unprompted review
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Reply from easyhome

Hi Natalie, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

The furniture is garbage

I did not get the couch I initially wanted. The rocking chair that came with the set I had ended up settling on was broken, I did not learn that until it was delivered. The furniture is garbage. I was aware I was receiving a used kitchen table. It came wobbly and scratched up. The couch which I returned is particle board with fluff and fabric stapled on. Definitely not worth $7,000. I can find better furniture and financing other ways. The staff was very nice and professional.

March 1, 2026
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Reply from easyhome

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 5 out of 5 stars

I’m a longtime customer with Easyhome…

I’m a longtime customer with Easyhome and the service is impeccable. The staff is extremely knowledgeable, kind and helpful. A shout out to the delivery team they are very professional and very helpful.

March 4, 2026
Unprompted review
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Reply from easyhome

Hi there, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! We are glad to hear the delivery team was able to make everything smooth and provide you with the help you needed in a timely manner.

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