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easylocks Reviews 2,475

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TrustScore 3.5 out of 5

3.6

Security Equipment Store
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Rated 5 out of 5 stars

Quick delivery and excellent customer service. Shame screws were not included and it didn't say which ones were needed as I could have bought some before fitter arrived. This meant extra payment & ti... See more

Rated 5 out of 5 stars

I ordered 2 sets of Era locks one in chrome and one in brass so that I could mix them and have chrome outside and brass inside- wife's idea (don't ask) + 2 extra keys It all worked well with fast d... See more

Rated 1 out of 5 stars

Do not buy from here !!!! I ordered my £400 hair topper on 7th of September and still nothing. No one gets back to you either. I've been chasing and chasing! Shocking online store. I want a refund for... See more

Rated 5 out of 5 stars

Fantastic service. The website is easy to use and if assistance is needed when placing an order there is an extremely helpful person on the end of the phone. I ordered a window lock, knowing that the... See more

Company details

  1. Security Equipment Store

Information provided by various external sources

easylocks are the Uk's number 1 online lock and hardware suppliers. Over 20,000 products available for next day delivery and the ability to offer bespoke keyed alike and master key systems.

Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Excellent service. Items arrived punctually, and well packaged, of superb quality, and were easily fitted within minutes.

February 18, 2019
Unprompted review
Rated 4 out of 5 stars

…Replacement mortise lock

Good price and reasonable delivery for a replacement mortise deadlock
Possibly would have been with me more quickly had I not ordered additional keys

I would use Easylocks again!

February 18, 2019
Unprompted review
Rated 1 out of 5 stars

No Easy about it

Due to an error with this sites electronic payments system they sent both locks. now will no longer accept one of them back. Poor customer service.

"we are only trying to resolve this in the best way for us both."

Classic.

February 14, 2019
Unprompted review
easylocks logo

Reply from easylocks

Dear Kevin,

Thanks for taking your time to provide us with feedback.

Firstly we still have the other order here that has not even left which we agreed to refund, so your comments are not truthful. (We see that you have now edited your review to suggest this)

You placed 2 orders on our system, 1 with “0 extra keys” and 1 with “1 Extra key” , you would have seen the contents in your cart during various screens in the checkout and also had an email confirmation of both orders, which we also see a copy of.

You stated that you wished to return the order with “0” Extra keys, however you had cut it out of the packaging so we are unable to re-sell this item.

We didn’t have to refund and cancel the 2nd order as it was a special made to order item and also cut out of the packaging, however we have agreed to do this at our loss.

Now due to us not accepting the original lock back you have given us a 1 star review and are now saying the lock is faulty so you can return it. Please do return the lock to us so that we can send it to the manufacturers for inspection.

What we are really confused about is why you didn’t get a key cut locally for the lock you had and we could have refunded you for the 2nd order.

Please do contact us should you require further assistance.

Kind Regards

Simon – easylocks Ltd

Rated 2 out of 5 stars

Named item advertised and invoiced was…

Named item advertised and invoiced was not the item delivered.

February 7, 2019
Unprompted review
easylocks logo

Reply from easylocks

Hi Richard,

Thanks for taking your time to post us your feedback.

I have looked into this for you and can see that the product you ordered was discontinued many years ago and re-branded with “Nico” but it is identical to the former product except the logo.

The reason we still have Mila in the product name is so customers can find what they require, we have sold it like this for many years without any complaints, however now you have raised an issue we will look at re branding the name to state this.

If you are unhappy with the item then please let us know and we will get this collected for a full refund, we are also happy to contact you to discuss this matter.

Please let us know what you wish to do.

Kind Regards

Tommy – Customer Services – easylocks Limited

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