Easy Pass Tours Reviews 241

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Thank you Easy pass tours , The very charming and informative Matt took us up the tower on a skip the line tour , i was wondering if it really was skip the line , but skip we did , well worth booking... See more

Rated 4 out of 5 stars

We decided at the last minute to visit the Eiffel Tower on our final night in Paris. The ability to avoid the ticket queue by using Easypass Tours was very useful. The office is situated about five mi... See more

Rated 5 out of 5 stars

We booked an Eiffel Tower tour a day out and quickly received confirmation and direction on how to redeem tickets. Met lovely energetic young staff who quickly got us organised. Our young American g... See more

Rated 5 out of 5 stars

The small group Eiffel Tour with Easy Pass was FUN, educational, and a delightful way to spend our first evening in Paris. Justin, our guide, was friendly, knowledgeable, and considerate. The weathe... See more

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4.6

Excellent

TrustScore 4.5 out of 5

241 reviews

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Rated 5 out of 5 stars

Eiffel tower Tour

Thank you Easy pass tours , The very charming and informative Matt took us up the tower on a skip the line tour , i was wondering if it really was skip the line , but skip we did , well worth booking the tour , even my Mrs was impressed .
10 out of 10 Thanks Matt and Easy pass tours

August 19, 2015
Unprompted review
Rated 2 out of 5 stars

Terrible Guide at Louvre on June 18th

The tour was delayed and the guide did not know much about the Louvre. He looked like he was new to Paris, perhaps a student from local college. Here is what he said at one point: I think the name of this king was Louis, or may be Phillipe. Huh? I think? Also some of the pictures that he depicted and informed us about--it was utterly incorrect information. I could have given 1 star but the additional star is for the co-guide from Sri Lanka who accompanied the guide and made sure that the crowd stayed in order and we all could keep us with the extremely fast pace of the guide --who was basically rushing through different rooms to make us for initial delays. His audio system was broken and it took forever to find a replacement. What was commendable though that the poor kid (the guide) ran out and got a new replacement. When he was back he was panting. Easy Pass and Fat Tire Bike tours did a poor job of putting a novice in this situation.

July 2, 2015
Unprompted review
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Reply from Easy Pass Tours

Hello Archana,

Thank you for taking the time to write up your feedback concerning this tour. We aim to provide a five star experience to every guest that joins us on tour and we clearly failed to do that for you and your fellow travellers.

We only used fully trained and licensed tour guides for all of our museum tours and I am so sorry that the guide you had delivered a sub-standard tour. I cannot excuse the behaviour of the guide on the day in question and can only apologise that you did not receive the high quality of tour that we advertise and pride ourselves on. I will email you personally to discuss this further.

Kind regards,

Eva

Customer Support

Rated 5 out of 5 stars

Parisian Tour company REALLY helps with EVERYTHING!!!

These guys are SUPERB!!!! I have worked with Ali via email and have mapped out an entire day fro a very small group. She planned a tour of the Eiffel Tower, the Louvre, a walking tour of the city and then Notre Dame all at a truly remarkable price! I know that our group will get the most out of these attractions and the City of Lights while we are visiting!!!

April 14, 2015
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

We used Easy Pass last year and are using them this year for a museum and Eiffel Tower tour. We have 6 of us, from ages 15-81. Their private customization is outstanding. Merci!

March 24, 2015
Unprompted review
Rated 5 out of 5 stars

Great Tour Company

Great tour company. Easy to use online. Prompt and professional at tour office. Excellent tour guide. Worth the extra money vs standing in line. Would recommend to my friends.

October 19, 2014
Unprompted review
Rated 5 out of 5 stars

Couldn't have been any easier or better

I would definitely recommend Easy Pass Tours to our traveling friends - the meeting place was very easy to locate, the people at the counter were great, and our guide was very knowledgable and friendly. Very well organized!

October 13, 2014
Unprompted review
Rated 5 out of 5 stars

We Won't Miss the Eiffel Tower!

We are traveling to Paris for the first time in October & wanted to be sure to visit the Eiffel Tower. However, when we went online to reserve tickets, they were already sold out for the day we wanted. But...we were able to get tickets for our desired day & time from Easy Pass Tours. We were delighted & would certainly use Easy Pass Tours again.

October 2, 2014
Unprompted review
Rated 2 out of 5 stars

not as good as it sounds

For 15 euro you can wait in the line and go to the same places. For your 40 euro, you skip the line at the entrance only. When you skip the line at the bottom if there are vacant spots behind you then the controllers ler the other paying person join your libe, when the escaulator arrives you aregenerally pushedbout of the irrespective of age. You are told to go to the 2nd floor and straight to the top, this is where uour hour and a half come in, because you get no special treatment after the ground floor. If you dont have the cash you really are not wasting anymore time and may as well go under your own steam. We are old and thought we would get looked after all thexway thru, this is not the case on this tour. Would I do it again, no

September 20, 2014
Unprompted review
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Reply from Easy Pass Tours

Hello Suzanne,

Thank you for your feedback regarding your Skip the Line Reserved Entry to the Eiffel Tower. By purchasing Skip the Line tickets through Easy Pass Tours, you are skipping the lines to buy tickets to get onto the Eiffel Tower, thus saving you potentially hours of time waiting in line. You are able to get priority access to the ground level elevators, a luxury provided only to those who have purchased tickets in advance!

Unfortunately there is no priority access for the summit elevators for anyone. I'm sorry that this was not clear when you received the confirmation for your booking.

As well as Skip the Line Reserved Entry tickets, we also offer a two hour guided tour which offers Skip the Line entry to the ground level elevators but also provides you with one of our guides offering historical information and commentary for the entirety of your visit on the Tower. It sounds like this may have been a better option for your party as you end on the summit with the guide who is then there to help answer any questions you may have about your trip in Paris, getting down off the Tower, or anything else you may need help with!

Again, thank you for your feedback and I am sorry that you were left feeling that the service we provided was lacking. I will be emailing you so that we can discuss this further.


Best,

Hannah

Customer Service Department

Rated 5 out of 5 stars

Paris from Above

Excellent tour of the Eiffel Tower. We arrived late due to traffic, and our guide was more than happy to wait for us. He was extremely knowledgeable and friendly, and we loved his stories from each side of the tower.

August 30, 2014
Unprompted review
Rated 5 out of 5 stars

Exceeded Expectations - Sarah you were a great guide !!!!

After having booked the Easy Pass Eiffel Tower Tour because there were no pre-bookable tickets available with the Tower direct we did read on some reviews that the Easy Pass guide gave brief information on the Tower enroute from their offices (close by) but then dropped them at the front of the queue to make their own way into the Tower so were sceptical to say the least.

Our scepticism was unfounded as our guide Sarah (that was SARAH whoop whoop!!!!)was excellent. She was friendly, witty and knowledgeable. A real people person she engaged with the group totally and whilst some of the history stuff went over our heads a lot of it was very interesting.

Would have no qualms about re-booking other trips should we re-visit Paris in the future.

August 26, 2014
Unprompted review
Rated 5 out of 5 stars

Worth the money

Definitely worth any amount of money just being able to skip the line. The information provided by the guide was also appreciated. You still have to wait in line for the elevators but there is nothing you can do about that.

August 25, 2014
Unprompted review
Rated 4 out of 5 stars

Wish we could skip all the queues at the Eiffel Tour

My son and I went to the Eiffel Tour.
Tour guide very knowledgeable and friendly.
Great to skip the first stage of the queues to get to second floor, can see it must be at least an hour long wait time.
Pity that it took another hour of queuing to use the lift to get to the top of the tour.
It's misleading the tagline "Skip the queue", it's skip 1 stage of the queue, but not stage 2.

August 21, 2014
Unprompted review
Rated 5 out of 5 stars

Quick easy even I can do it!

Although I have not been on the tour yet, I can say the service has been excellent. I made an error on the date and they sorted it for me immediately, SUPER SERVICE!!!

August 17, 2014
Unprompted review
Rated 2 out of 5 stars

not worth money,too little time.

I took the guided tour for Louvre museum.It started at 3 as planned,museum closes at 6.Tour was 2 hrs,its a huge museum and 2 hrs doesnt cover even 15-20% of collection.The guide was very nice,but time is not enough.Plus after we are done with guide,we are on our own.But for afternoon tours,there is hardly one hr left .So afternoon tour is throwing money away.Even for morning tour ,the time with guide is not enough.It should be minimum 4 hrs guided tour.I will strongly recommend to just go on Louvre website,buy tickets on your own and I'm sure they will have option of audio guide with tickets.All you need is audio guide(,most of them provide it with tickets )and spare full day for it.You should start early and go thru on your own.Take the maps from the information counter and audio guide from museum itself.It will be lot less expensive plus you can stroll on your own.Here you have to run with group,wont even get time to take pictures at ease.As they have to wrap up in 2 hrs.There is no way to go back after one round with guide as you will be tired and exhausted walking too.

August 17, 2014
Unprompted review
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Reply from Easy Pass Tours

Hello Jaydip,

Thank you for your feedback. The Louvre Museum has a vast collection and it is truly impossible to see it all. Our Skip the Line Louvre Tour aims to cover the highlights of the museum and its most famous pieces in two hours for those with limited time.

I agree, for those who wish to spend an entire day in the museum an independent visit would allow more flexibility than a guided tour yet we feel the Skip the Line aspect of our tour adds considerable value as it can save up to two hours of our guests' time.

I'm glad you liked your guide and I will be emailing you to discuss your feedback further.

Thank you and kind regards,

Eva

Customer Support

Rated 4 out of 5 stars

Very easy to make bookings

I found it very easy to book my Eiffel Tower Skip the line tickets with Easy Pass Tours. Also a very quick response to confirm my booking. I would use and recommend Easy Pass Tours in the future.

August 17, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant guide,brilliant tour ...

It was worth every cent ,the lines were massive we walked straight through.the guide Carlos was knowledgeable,informative,caring, friendly and entertaining .It was a fantastic tour not only did we learn about the Eiffel tour but experienced lots of French history and the view was amazing .
Thanks .

August 15, 2014
Unprompted review
Rated 5 out of 5 stars

Great, fun tour!

My husband and I enjoyed so much the Segway tour with Jacob. Really happy we opted to do it on our first day in Paris. We covered so much ground on those little machines and had a great time. Definitely recommend it.

August 14, 2014
Unprompted review
Rated 5 out of 5 stars

Go straight to the top!

WOW! What an amazing experience to tour the Eiffel Tower! So beautiful! All made easy by our guide Justin who was informative and interesting to listen to. We will definately book all of our tours with easy Pass tours - well worth the extra not to have to line up - and to have someone take you through it all.

August 14, 2014
Unprompted review

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