Eat Clean Reviews 568

This company is the WORST experience with awful customer service! I have been trying to get a refund for an order that I never received since July 17,
2025.
They repeatedly said they would issue a refund and I have never received it. I would love to start a class action lawsuit against them! Join me!

I have been waiting for a refund since July 30, 2024. They owe me $176, and they refused to refund me.

For the most part, the meals look and taste good. However, I have serious concerns about the accuracy of the nutritional information—particularly the sodium content. There is no way some of these meals contain as little sodium as listed. The food is noticeably salty, and I suspect the actual sodium content is much higher than reported.

This not only raises health concerns, but it also makes me question the accuracy of the rest of the nutritional facts. For that reason alone, I will be canceling my subscription.

Excellent food and US based customer service. I was using factor for a year. I had no idea there were companies like eat clean with much better food and an American customer support number

Wow! This company’s the worst. If I could give zero stars I would. I got a meal kit from them for one week and put the next couple of weeks on hold so I could try the meals before I decided if they were good or not. In the meantime I received a charge for $125 and never received another round of meals. I did have my other meals scheduled to process which arrived and there was a rubber band in my food. I reached out to the company about the charge and the rubber band. I got an immediate reply asking for a picture and apologizing for the rubber band. The company said they would refund me for the order with the rubber band food because I refused to eat anything else from that shipment and the additional $125 charge. They also said they would cancel my account per my request. I waited and checked my credit card bill a month later and there were no refunds. No one replied to my follow up emails. I opened new tickets only to find them closed within seconds. Finally someone responded and said they would refund me $10. Are you kidding?! I asked for them to be responsible and do what they said they would originally and also cancel my account per I refuse to cancel because I’m still waiting for my refund. In the meantime I just got charged again for $97. No one at this company is following through. I’m documenting everything in writing so I can build a case against them and take them to small claims court if I have to. But I would settle for my $321 back ASAP. Whatever you do, do NOT order from this company.

The food tastes great but the nutrition information is not correct!!! I can tast ingredients that are not listed and the nutrition values are not correct at all.

If that wasn't bad enough, they charged me twice for things I never ordered or recieved! For a week they keep saying that they are looking into it. I finally had to file a dispute with my credit card.

Horrible customer service and incorrect nutrition information is a huge NO for me!

I don't have to cook...Just heat and eat. The food arrives ready for the frig and I'm all about saving time in the kitchen. I look forward to each meal and each new week.

Everything I have had has been really good. I wanted to find something that can help me with my portion control as well as save me time from having to cook and clean. This has done exactly that and more. I have some personal health goals and this meal plan has been helping me to work toward them!

Our Dinners are Healthy, easy to prepare and...clean up us a breeze.

I had issues with this business. After a few weeks, I decided I didn’t want it anymore. I wasn’t able to eat all the meals and my freezer space was getting limited. I thought I had paused my subscription but I got a new order soon after. I wrote to ask if they would cancel my account and they replied fairly quickly that they would. And the very next week, I had another box at my door! I wrote them one more time and mentioned the Better Business Bureau and they were SUPER Quick to respond. From what I can tell, it looks as if my account has finally been canceled. I feel like they should be investigated due to the large number of complaints. Like a previous reviewer mentioned, if you are having issues definitely report to the BBB. It only took me a few minutes. The only reason I gave 2 stars was because it appears as if they have followed my request.

There is zero communication. I ordered one time and was put on a recurring order. There was no communication about selecting meals or when my delivery was coming. I only knew an order was on the way when Fedex told me it was being delivered the next day. I was sent random meals with food and macros I cannot eat. I received an email today (food delivered yesterday) with a list of what they were sending in my order. The food in my first order was average. Nothing I would consider really good other than their baked plantains. The food wasn't bad, just nothing I would reorder or pay to have delivered.

I've been ordering my meals from EatClean for months, and it's been the best! I love the food, and it saves me so much time. 🫶🏼 Just heat it up, eat it, and it's ready. 100% recommended! They deliver it to your door every Sunday!

I’ve been ordering from Eat Clean for over a year now, and I can honestly say the food is absolutely delicious! Thanks to their fresh and healthy meals, I’ve been able to maintain a healthy lifestyle without sacrificing flavor. I 100% recommend Eat Clean to anyone looking for tasty, nutritious food that makes eating healthy easy and enjoyable.

Terrible, poor, uncompliant with FDA nutrition facts and incorrect labeling.
I tried them one and I am a strict vegan and they had sent non-vegan meals and had incorrect lebels on them. I also many times asked for the correct nutrition facts with added sugar and they couldn't provide it. What the heck? They dont know what they are putting in their own food? Then, they finally have it in the website but just out zero for all added sugar when there is sugar in the ingredients. They also have labels incorrect, like labeling a plant-based meal that has butter in the ingredients. For anyone who wants to know anything about what they are eating, this company is terrible. It creates mistrust and is unprofessional.

The worst meal delivery service ever. If I could give 0 stars I would. I regret ever ordering with them. I did not get tracking info for more than one box. Food was not great. Packaging was flimsy. Beyond that, the customer service is AWFUL. I thought I had paused the subscription and noticed I was charged again. Contacted them immediately for a refund and to cancel. They eventually agreed to cancel the box and refund me after a few days. Then was told it was being sent to billing for a refund. Was told it would be 7-10 business days. Did not receive the refund within that time frame. Customer service is very rude and not helpful. The worst experience. Save yourself the headache and order with any other company but this one.

The food is awesome, tasty and low in sodium. I don’t believe I’ve had worse customer service in my lifetime and I’m a senior. My delivery arrived 2 days late, ice packs melted, food warm to touch. This incident happened in June. I reported it multiple times, told I’d get a credit, told it would be escalated. None of this happened. Cancelled my account. Trying emailing. They texted me saying they’d call. Never did. Tried calling again, no answer. Also tried obtaining a refund through my credit card. I need documentation to do so. None of their responses are in writing so no documentation, very cagey business practices. So I’ve written off my $80+ purchase. I’ll never see the money again. Unless you are a gambler and have money to lose, don’t use this service.

Food is good.
Communication terrible. They sent meals when I was away, after they confirmed they would skip. Neighbor called me after two days and I asked them to discard. They refuse to reimburse after multiple requests, now say they will put a credit in the account.
I requested to cancel the accoount-

Deliveries on time. Communication was good. I needed customer service only one time and it was easy to get through and resolve my issue. My issue was minor, I misunderstood an email anout delivery.

I’ve been consistently impressed with Eatclean. The meals are fresh, tasty, and perfectly portioned for a healthy lifestyle. It’s made clean eating convenient and enjoyable. Highly recommended for anyone looking to stay on track without the hassle of cooking.