Ebenegate Reviews 

4,104
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful staff members for being extremely helpful, polite, and deeply understanding during difficult financial situations, debt concerns, and stressful moments. People also highlight the exceptional customer service provided daily, noting that queries are answered promptly and helpful professionals quickly put all worries entirely at ease. However, some people mentioned receiving unexpected payment reminders or experiencing frustrating communication gaps regarding their ongoing case files and account records. A few reviewers felt that proper follow-up support unfortunately fell short once initial payment arrangements were successfully completed and officially set up.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally polite,... See more

Service

People report positive experiences with service, frequently praising staff members for being extremely... See more

Response time

Users describe positive interactions with response time, noting that reviewers received quick answers and... See more

Payment

Reviewers mention ambiguous feedback about payment, noting that some consumers felt great relief as staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to a guy called Trevor regarding my recent enquiry 28/07. What can I say he new exactly how to assist very polite I was quite surprised to be honest......Give the guy a pay rise because if that'... See more

Company replied

Rated 5 out of 5 stars

My call was answered by Sarvesh. He was courteous at all times and fully understood what my queries were about and explained everything to me clearly and totally put my mind at ease.A very nice exper... See more

Company replied

Rated 5 out of 5 stars

Been going out of my mind with worry over debt the relief is indescribable, I can sleep at night again. All staff polite friendly helpful not one bit judgemental wich, had stopped me reaching out earl... See more

Rated 5 out of 5 stars

I have spoken to Nancy Mangongera today regarding some of my queries regarding the modifications and she was very helpful and polite and has explained to me the things that I need to do with regards t... See more


Company details

  1. Insolvency Service

Written by the company

Ebenegate is a leading managed service company that specialises in supporting clients during their insolvency journey. We’ve helped over 185,000 people manage their debt through solutions such as Individual Voluntary Arrangements, Protected Trust Deeds and the Debt Arrangement Scheme.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,104)

1,844 reviews in the last 12 months

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Rated 5 out of 5 stars

finances managed in one place!

A really easy way for anyone struggling with finances due to change in their circumstances. The whole process was easy and supportive. Anytime I’ve called I’ve been dealt with professionally as well as treated with kindness. Highly recommend, it was a pleasure to deal with Charles McAteer in particular.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Darren

Azmeena was polite, friendly & positive with me through out my experience with Credit Fix & dealt with all my problems professionally & as quickly as possible, thank you & your team for all your help & support through a difficult time.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent customer service!

Absolutely excellent customer service. They are truly helpful, and you can feel that at every stage of your interaction with Ebenegate.

One member of your team deserves a special, HUGE thank you: Trevor Malsbury. Bonus for him please for excellent job with the customer service.
He is a delightful person who put me completely at ease when I called with my issue—which turned out to be no problem at all for him. He helped me in just a few minutes, resolved everything efficiently, and reassured me that I had nothing to worry about.

I definitely recommend reaching out to them if you’re having real trouble. They are angels there, and I have an angel there too.
Thank you so much again, Trevor!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Confirmation of end to payment

I rang up Ebenegate to request an acknowledgement that I had completed all my payments. I spoke to Yuvranee. she took control of my enquiry and was able to help with my query confirming that all payments had been made and the next steps. I received an email with all the information I needed and feel I was treated really well.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would they…

If I could give zero stars I would they don't answer your emails and are completely unwilling to help once they've set your IVA up absolutely disgusting considering I've mention I have servere mental health issues on multiple occasions!!!

September 4, 2026
Unprompted review
Ebenegate logo

Reply from Ebenegate

Thank you for your review. I am sorry to hear that you are not happy with the service you have received. We'd like the opportunity to resolve any issues you are experiencing; therefore, your details have been passed to our management team and someone will be in touch with you directly.

Rated 5 out of 5 stars

All my questions were answered in a…

All my questions were answered in a professional manner.
I was a little nervous as I've just made my final payment, wondering were it goes from here but the lady on the phone made me feel comfortable. The lady is called Harshikha.

September 3, 2026
Unprompted review

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