Ebenegate Reviews 

4,104
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful staff members for being extremely helpful, polite, and deeply understanding during difficult financial situations, debt concerns, and stressful moments. People also highlight the exceptional customer service provided daily, noting that queries are answered promptly and helpful professionals quickly put all worries entirely at ease. However, some people mentioned receiving unexpected payment reminders or experiencing frustrating communication gaps regarding their ongoing case files and account records. A few reviewers felt that proper follow-up support unfortunately fell short once initial payment arrangements were successfully completed and officially set up.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally polite,... See more

Service

People report positive experiences with service, frequently praising staff members for being extremely... See more

Response time

Users describe positive interactions with response time, noting that reviewers received quick answers and... See more

Payment

Reviewers mention ambiguous feedback about payment, noting that some consumers felt great relief as staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to a guy called Trevor regarding my recent enquiry 28/07. What can I say he new exactly how to assist very polite I was quite surprised to be honest......Give the guy a pay rise because if that'... See more

Company replied

Rated 5 out of 5 stars

My call was answered by Sarvesh. He was courteous at all times and fully understood what my queries were about and explained everything to me clearly and totally put my mind at ease.A very nice exper... See more

Company replied

Rated 5 out of 5 stars

Been going out of my mind with worry over debt the relief is indescribable, I can sleep at night again. All staff polite friendly helpful not one bit judgemental wich, had stopped me reaching out earl... See more

Rated 5 out of 5 stars

I have spoken to Nancy Mangongera today regarding some of my queries regarding the modifications and she was very helpful and polite and has explained to me the things that I need to do with regards t... See more


Company details

  1. Insolvency Service

Written by the company

Ebenegate is a leading managed service company that specialises in supporting clients during their insolvency journey. We’ve helped over 185,000 people manage their debt through solutions such as Individual Voluntary Arrangements, Protected Trust Deeds and the Debt Arrangement Scheme.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,104)

1,841 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ruth was amazing

Ruth was amazing, very polite, understanding, knowledgable and great custimer service. she put my mind at ease and has sorted the issue out! thank you so much Ruth

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Vidhee Boyjoo was absolutely brilliant. She reassured me that everything would be okay and that they would sort it all out for me. The customer service was excellent and she also provided a solution to my problem. She was also thorough when doing the security checks.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Kristen

Kristen, customer service is good 👍 👌 atención and help me with this situation 👏.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I spoke to a lovely lady called
VIDHEE BOYJOO
She was very friendly caring understanding and made me feel at ease
She answered all questions i had in a very professional manner
The thing i really liked was just the caring in her voice which is what I needed as these situations can be very worrying
She reassured me 100%
They are very lucky to have such compassionate advisor
If I could give more than 5* I would
Thank you VIDHEE BOYJOO ☺️

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Harshikha Boodhun

Harshikha Boodhun. has the most soothing voice, helped me quickly and efficiently . Gold star - she d make the most stressed person feel relaxed and calm.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Debt Expert was…above and beyond.

My experience with Debt Expert was really helpful, I spoke to Jayshree Ramkhelawon who went above and beyond to deal with my creditors. I would highly recommend Jayshree as this lady was very helpful and reassuring. If I need any further assistance in the future I
hope I will get Jayshree again . Thank you Jayshree hope you get recognised for the great work you do.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Spoke to Yuvranee to assist in updating…

Spoke to Yuvranee to assist in updating a few details, they were very proficient, they understood what I needed and completed the changes quickly and professionally. The whole experience was very good, great customer service.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Had a query regarding my situation

Had a query regarding my situation, Ishitah Jeebun listened patiently and provided exact response to relieve my concern. She was so helpful and took the time to explain. Really appreciate you there Ishitah. Great service!

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

I received peace of mind by Ashfaaq's reply.

I was left not knowing anything about a certain issue I raised, and received little response, and that which I did receive didn't properly clear it up for me...
Until ASHFAAQ replied. His reply addressed my query precisely, and I can now have peace of mind.
I would like to add that, what I have said above, does not alter the fact that this Company is bona fide, and has dealt with my case extremely efficiently.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

My call was answered by Neelesh…

My call was answered by Neelesh Keesoondoyal. He was courteous at all times and fully understood what my queries were about and explained everything to me clearly including which totally put my mind at ease

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Clever Trevor

I spoke to a nice guy called Trevor who couldn't have been more helpful. He dealt with my enquiry quickly and professionally.
Couldn't have asked for more.

September 7, 2026
Unprompted review

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