Eberspacher Direct Reviews 190

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I rang Espar regarding my boat installation and requirements. They were extremely helpful and really went over the top to email me with everything that I needed to carry out a marine installation safe... See more

Rated 5 out of 5 stars

The help from the technical department was extremely helpful. They were patient and went the extra mile to ensure the right product was chosen and sent. They also gave invaluable tips about how to... See more

Company replied

Rated 5 out of 5 stars

Although expensive, the genuine glow pin and screen have finished the service I did, and my reward is a perfectly running Airflow D2 heater for the first time in years. We can now use our camper anyw... See more

Company replied

Rated 5 out of 5 stars

Excellent service, didn't know about them until I needed to workout why my diesel heater wasn't working. I ordered the service pack easily establishing the correct one. This was delivered within a... See more

Company replied

Company details

  1. Auto Machine Shop

Written by the company

Eberspacher Direct is a leading supplier of genuine Eberspacher products in the UK. By only supplying genuine and brand new Eberspacher systems and spare parts covered by Eberspacher UK’s warranty, you can count on the quality and performance that the Eberspacher brand is known for. With a direct link to Eberspacher, they are able to shorten the supply chain which means that saving can be passed on the customer. Their impressive UK warehouse stock levels offer the opportunity to effectively deliver what you want, when you want it. On site Eberspacher accredited engineers with over 30 years experience are available for heating installation, service and repair. Worldwide shipping available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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Rated 5 out of 5 stars

First class

First class, very prompt service, competitive pricing

February 22, 2022
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Reply from Eberspacher Direct

We really appreciate your positive feedback - thank you!

Rated 5 out of 5 stars

Great service

Great service, gave good advise and know the product well.

February 21, 2022
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Reply from Eberspacher Direct

We really appreciate your positive feedback - thank you!

Rated 5 out of 5 stars

Service kit for a 1992 D5

i bought a service kit for a 1992 D5. All the parts needed were included and it now works perfectly. All well packaged and delivered very quickly. Top marks all round.

February 2, 2022
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Reply from Eberspacher Direct

Thank you for your order and your positive feedback - we really appreciate it.

Rated 5 out of 5 stars

Very smooth professional transaction

Very smooth professional transaction. Quick delivery andI was fully informed of what was going on.

January 28, 2022
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Reply from Eberspacher Direct

Thank you for your order and your positive feedback!

Rated 5 out of 5 stars

Great genuine product

Although expensive, the genuine glow pin and screen have finished the service I did, and my reward is a perfectly running Airflow D2 heater for the first time in years. We can now use our camper anywhere in the winter without hook-up.
Thank you

January 19, 2022
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Reply from Eberspacher Direct

Thank you for your order and your positive feedback.

Rated 5 out of 5 stars

Great customer service

Great customer service. I exchanged several emails with someone called Tim who provided very comprehensive and useful information in my search for replacement parts for my ageing Eberspacher heater. Very helpful.

December 13, 2021
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Reply from Eberspacher Direct

Thank you for you positive feedback!

Rated 5 out of 5 stars

Very quick

Very quick , ordered service kit and had it next day, excellent.

December 2, 2021
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Reply from Eberspacher Direct

Thank you for your positive feedback!

Rated 5 out of 5 stars

I thought I had been given a dud heater…

I thought I had been given a dud heater and but it turnout to be a cracked fuse.
So don,t assume a fuse is good by eyesight alone, test them.
The service and technical support was great and I would recommend them.
Thanks Guys.

November 19, 2021
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Reply from Eberspacher Direct

Thank you so much for your positive feedback and we're glad to hear that your issue has been sorted.

Rated 5 out of 5 stars

A star service & team

A star service & team, dedicated to helping your needs with all your erbespacher products. Come highly recommended. Thanks Mark & Al

November 2, 2021
Unprompted review
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Reply from Eberspacher Direct

Thank you for your positive feedback - it is much appreciated!

Rated 5 out of 5 stars

Helpful technical advice before…

Helpful technical advice before purchase. Easy-to -use website with rapid confirmation & prompt next-day delivery iincluded.

October 27, 2021
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Reply from Eberspacher Direct

Thank you for your order and your positive feedback!

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, good price and excellent technical support.

October 25, 2021
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Reply from Eberspacher Direct

Thank you for your order and your positive feedback - much appreciated!

Rated 5 out of 5 stars

Great website

Great website, very easy to order.
Items arrived in good time.

October 20, 2021
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Reply from Eberspacher Direct

Thank you for your order and your positive feedback - much appreciated!

Rated 5 out of 5 stars

Eberspacher diesel heater.

Very helpful and professional service. Thank you. John

October 16, 2021
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Reply from Eberspacher Direct

We appreciate your positive feedback, thank you!

Rated 4 out of 5 stars

Met at the Southampton Boat Show

Met at the Southampton Boat Show. Extremely helpful and knowledgeable. Found using website a struggle. It didn't say the water and diesel pumps were included!

September 30, 2021
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Reply from Eberspacher Direct

Thank you for your positive feedback. We will review our descriptions for the heater kits to include more details as per your suggestion.

Rated 5 out of 5 stars

Super fast delivery

Order dispatched within 24 hrs. Confirmation emails of order and delivery details sent soon after ordering. All very efficient. In all, an excellent service.

September 28, 2021
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Reply from Eberspacher Direct

Thank you for your positive feedback - much appreciated!

Rated 5 out of 5 stars

excellent piece of equipment

excellent piece of equipment, swift and time slot delivered.

September 15, 2021
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Reply from Eberspacher Direct

Thank you very much for your positive feedback!

Rated 5 out of 5 stars

very quick service

very quick service , ordered parts on the Monday evening and they arrived on Wednesday. will use them again

September 14, 2021
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Reply from Eberspacher Direct

Thank you for your positive feedback - much appreciated!

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