The Ebor Jetworks Ltd Reviews 

248
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Came to my rescue having lost one of my jet earrings which were given to me as a present. A friend was visiting Whitby and took my earring with her to see if she could find an exact replacement pair,... See more

Rated 5 out of 5 stars

Online ordering was easy, and my pieces arrived more quickly than expected (especially as they needed to be shipped internationally!). I am pleased with the overall look and quality of what I order... See more

Rated 5 out of 5 stars

My necklace was posted quickly and with international tracking emailed through (important detail if ever there's a delay). It came quickly, not that that's in the jetworks control but just a note that... See more

Rated 5 out of 5 stars

I found this shop after looking for a mourning locket for my sister. It's a simple contemporary design and perfect for storing a photo and hair, not too heavy either. I made a perspex window for each... See more

Company details

  1. Jewelry Store
  2. Heritage Museum
  3. Heritage Preservation
  4. Jewellery Manufacturer
  5. Lapidary
  6. Natural History Museum

Written by the company

Whitby Jet jewellery, traditionally hand crafted in historic Whitby Jet workshop. Genuine Whitby Jet certified by our Accredited senior Gemmologist


Contact info

5.0

Excellent

TrustScore 5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(248)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality.

My 3rd order I think online, been to the shop many times. Crafted beautifully and always good quality, keeps me coming back.

November 27, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Thanks Craig for your review and continued custom and support.

Rated 5 out of 5 stars

Earrings

After losing one of my Whitby Jet earrings I ordered some from Ebor Jetworks and they arrived this morning. They are absolutely beautiful and of high quality. I’m extremely happy with my purchase.

November 25, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Thanks Caroline for your custom and for taking the time to leave your review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Couldn't believe how beautiful the earrings are. They are for a very special birthday for my sister, she will love them. They are packaged beautifully. Thank you soooooo much for your making my choice so easy x

November 21, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Hi Sally, thank you for custom and much appreciated review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Beautiful earrings

November 3, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Hi, thank you for your 5 star review and glad to hear that you like your earrings.

Rated 5 out of 5 stars

Web sit a bit slow but when you get on…

Web sit a bit slow but when you get on its brilliant found what I wanted payed delivered 2 days later couldn't wish for better.

November 3, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Thanks for the 5 stars Lee, the web speed comment is very useful too and is something we are currently looking at improving. Fingers crossed !

Rated 5 out of 5 stars

Great quality jewellery

Great quality jewellery, warm friendly service, a pleasure to shop there.

November 2, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Thank you for your positive review, glad we could be of service.

Rated 5 out of 5 stars

Had the courtesy to ring me up to say…

Had the courtesy to ring me up to say there had been a delay and that the jewellery would be on its way in the next few days and it arrived three days later. Not often you get them ringing up. Great service.

October 25, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Thanks Lesley for taking the time to leave this kind and much appreciated review.

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, excellent customer service x

October 24, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Hi Mary, thank you for your 5 stars and positive comments, they are very much appreciated by us .

Rated 5 out of 5 stars

Jet necklace

Received Jet necklace. Really nice, just right size

October 16, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Thank you for taking the time to leave this very positive 5 star review. Much appreciated

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Husband loved it. Thank you!

May 8, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Thanks for your review Claire, glad to hear it was well received .

Rated 5 out of 5 stars

Buy with confidence from independent crafts workers

We brought the Liverpool Cross as a gift for dads cleaner/family friend as a heartfelt thank you for all her support over the years. We wanted a gift that was personal and hand made.She was delighted with her pendent. It was beautifully made and presented. I particularly liked that we could choose the length of chain and that it was a quality silver. Thank you so much Ebor Networks.

April 20, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Hi Margaret, thank you for taking the time to leave such a positive and considered review, we really do appreciate our customers feedback.

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, my Mum was delighted with her earrings!

April 12, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Thank you for your kind review. Glad to hear your mum liked the earrings.

Rated 5 out of 5 stars

I have purchased from Ebor a few times…

I have purchased from Ebor a few times now and each and every time they have been fantastic.
We had an issue with a necklace and they were quick and very prompt in rectify the issue.
Because of the quality of product and customer service I will only buy from here.
1st class all round

April 10, 2021
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Thanks Andrew for your positive feedback and review. Very much appreciated indeed along with your much valued custom of course.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look