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ECH Reviews 

633
•
TrustScore 4.5 out of 5

4.6

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, helpful staff. Many found the car rental process straightforward, appreciating the easy pickup and drop-off experiences. People were also very satisfied with the quality of the vehicles, often receiving new, clean, and comfortable cars, complemented by convenient shuttle services and efficient operations at various locations. However, some customers experienced issues with long waiting times at offices or for shuttle services. Additionally, a few people mentioned facing disputed damage claims or difficulties with deposit returns, sometimes without clear proof of new damage.

What people talk about most

Service

Customers had positive experiences with service, often describing it as friendly, professional, and efficient... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, professional, and... See more

Product

Users describe positive interactions with the product, often highlighting that the cars were clean, in... See more

Location

Reviewers highlight positive aspects of location, with many having great experiences at Pisa and Catania... See more

User experience

People report positive experiences with the user experience, often describing it as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very very good service from the moment we arrived . Quick turnaround of paperwork and a very high standard of car provided . Booked a medium size and we were given a Skoda kamiq- in mint condition... See more

Rated 5 out of 5 stars

The staff especially Filipo Verona were very helpful throughout our holiday. We rented a 6-seater car for two weeks and drove around lake Garda. The car was new and comfortable. The cost of the rental... See more

Rated 5 out of 5 stars

Had a great experience with our rental from Catania. The car was in good condition and the staff were really friendly and helpful. Much better price than the competition too.

Rated 5 out of 5 stars

Nice, new cars in rental office near Aeroport. Everything clean, fast and convenient shuttle service from Aeroport. Highly recommend!

Company details

  1. Car Rental Agency
  2. Car Accessories Store
  3. Car Leasing Service

Written by the company

ECH opera negli aeroporti di Catania, Palermo, Trapani, Bologna, Pisa e Verona, offrendo servizi di noleggio auto. Mettiamo a disposizione una flotta moderna e costantemente aggiornata, con soluzioni adatte a diverse esigenze di mobilità, dai soggiorni brevi ai noleggi di più lunga durata. Accogliamo i clienti direttamente in aeroporto e forniamo assistenza durante le principali fasi del noleggio, dalla prenotazione alla riconsegna del veicolo. Il nostro obiettivo è offrire un servizio chiaro, affidabile e orientato alle esigenze di chi viaggia. Per maggiori informazioni visita www.ech.rentals

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

633 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(633)

621 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

All good

Both getting the car and dropping it back off was a quick process. Unfortunately, we had to wait a bit for the shuttle but overall it was great.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to finish!

I had an excellent experience with ECH Rentals. The booking process was quick and straightforward, the vehicle was exactly as described, and everything was clean and in perfect condition. The staff were professional, friendly, and always ready to help with any questions.

What impressed me the most was their transparency, reliability, and commitment to customer satisfaction. The pickup and return process was smooth and hassle-free, making the entire rental experience stress-free.

I highly recommend ECH Rentals to anyone looking for a trustworthy and professional car rental company. I will definitely use their services again in the future. Thank you for the excellent experience! ⭐⭐⭐⭐⭐

July 14, 2026
Unprompted review
Rated 4 out of 5 stars

Easy pickup and drop off experience

Easy pickup and drop off experience. Late flight meant an out of hours fee of €60. However the service itself was decent. The Aygo was a crock of crap on the motorway but handled the mountain roads ok. Would use again

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

avoid avoid avoid , !!!

we were given a toyota yaris upon arrival at pisa airport which had the back bumper loose and badly damaged we questioned if it was safe to drive.. we were told it was fine and not to worry. we took photos of all the other dents and scratches.we had no issues while driving the car and returned it in exacly the same condition.. a week later i recieved an e mail charging me 191 euros for a scratch on the inside of the door which was not visible when the door was closed.i sent several e mails informing them that we had not had any issues and the tiny scratch was not done by us. all my e mails were ignored , i was warned about car hire firms in italy doing things like this. i will never use ech rentals again and advise anyone to looks elsewhere.. this company has so many bad reviews i wish i had researched this criminal company.

June 25, 2026
Unprompted review
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Reply from ECH

Dear Customer,

We are sorry to learn about the concerns you have raised regarding the condition of the vehicle and the subsequent damage charge.

Your comments have been noted and the case will be reviewed carefully. Our team will examine the available documentation, including the vehicle condition reports, the photographs taken at the time of collection and return, and the correspondence relating to the charge.

This review will allow us to verify the circumstances of the case and determine whether the amount was applied correctly.

We also regret that you felt your previous communications were not given the appropriate attention. We take this aspect seriously, as it does not reflect the standard of service we aim to provide.

Kind regards,
ECH team

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