Ecigarettedirect Reviews 328

Used Ecigarettedirect for years and never had a problem.
But my recent order was disappointing first the nozzles on the bottles have been changed and its very difficult to squeeze the liquid out, you now have to push a needle through the nozzle to get the liquid out. Ok a problem but not the end of the world, just inconvenient.
The reason for 2 stars is the liquid I've used for a very long time, Manic Mango has been changed to a much weaker version of what it used to be, watered-down would be the best way to describe it, it just doesn't taste the same. Hate it when company's do this.

Would definitely recommend. Customer service is excellent. Friendly and helpful staff, sorted out a small problem straight away. Have bought from this company a few times now and will recommend to family and friends

Stopped smoking recently and wanted reasonably priced disposable vapes. Stumbled across this company which I have had two orders from now. Dispatched same day, and arrived next day. Absolutely superb service. If I could have given 6 stars, I would have done. Thanks and well done guys.

Emily 5* Customer service

It looks like there is a lot about their great customer service on here and my experience has been no different. Emily was quick at dealing with my issue even though my order was already being processed. Changed my item out for me and was very polite. Made me feel at ease knowing if i have any issues in the future they would easily sort them.

I have used ecigarette direct for quite a while now and recently had a problem with a mod. This issue was very quickly rectified by an extremely helpful staff member (Emily).

Cannot fault anything about this company, great stock, fast delivery, excellent customer service. I don’t bother going anywhere else and neither should you!

Excellent customer service couldn't b any better. Fast delivery.

5/5 customer service - willing to put right any issue may have

Absolutely fantastic company! Customer Services great and great value for money. Came in no time!!

Incredibly fast delivery and exactly what I ordered, slight issue with the vape after a week of use but Dawn at customer service offered to send a replacement immediately, vape seems to have sorted itself for the moment but I'm confident in the customer services to get it sorted if it goes wrong again.

Can't thank you enough for your time!

I always use E-cigarette for my products. The service is so fast and so reliable. I used to use their shop until it closed. Now I use online. Can thoroughly recommend 👌

Excellent service and customer care. I had an issue with an order which was handled quickly and with great care. I would definitely recommend them and be returning soon.

Brilliant, I had a problem as the Smok novo 4 mini that I received was faulty from the start. I immediately contacted customer support, and Dawn sorted it out very quickly, and a replacement is winging its way to me now. I definitely recommend Ecigarettedirect to anyone who wants to buy a vape, vape juice and any associated products. Many thanks to Dawn at customer support.

Great company to deal with. Orders are rapid...customer service is 100% brilliant....wouldnt shop anywhere else ...definitely 5*****

Had an issue with my vape, sent them a video proving fault and I had a replacement by the next day! Can't fault them.

Reasonable pricing & free next day delivery. Plus Dawn's customer service was superb. Very highly recommended!

Gave up smoking end on Jan 2023, started using the Aspire zelos 3 and Coolfire Z60 MTL and couldn't get on with them. Popped into the Cardiff store this evening and bought the Geekvape max 100, 6 bottles of shortfalls, spare coils and a battery, spent just over £150 and the extremely helpful and knowledgeable Anastasia made this purchase so easy, free nic shots provided and was kind enough to even mix all my juice in the store. Extremely grateful and now vaping DTL all I can say is wow, like a huge difference in the flavour I'm getting and the vapour. Top notch service.

This company is amazing not just the company but the customer service is a 10/10 maya was recently helping me with my inquiries and she was more than amazing she helped me with everything I needed I will 100% buy from this company again since they have great staff and great products.

Great website and really quick delivery it literally arrived the day after I placed order

Been a customer for some while now and on the whole quite happy. A great range of products, reasonably priced, quick delivery and great customer service. The website though is clunky and slow particularly when trying to add to your basket. Annoyingly, almost every time I place an order the system duplicates it and sends me two confirmation emails with different order numbers, though thankfully only takes one payment from my bank account. This means I have to get in touch to confirm which is relevant and get the other cancelled, the customer service guys are always apologetic though.
They've been threatening us with a new improved website for some time now but it's yet to materialise! Hopefully when it does it'll address these issues with, what is in every other respect, a good company to deal with.