Ecigarettedirect Reviews 328

I rate this company highly.

They sell all the spare parts I need, the brands of e-liquid that I like and they send their parcels *very* fast. I order on Monday morning and it arrives less than 24 hours later with free postage (over £25). What's not to like?

Maya was so nice and helpful and knowledgeable when it came to discussing a potentially broken element of my new vape kit! Was offered great advice and a brilliant solution that all in all was one of the best customer experiences I've had in a long while! Won't hesitate to recommend this company on that basis alone 😊

Had a bad experience with one of their vapes so they called me to walk me through the different types of e liquids and sent me a new coil+a better e liquid as a good will gesture!

Great customer experience!

Excellent customer service. Great choice of products. Delivered quickly and efficiently. Questions handled professionally and promptly. Can’t fault them at all

Had the pleasure of dealing with Dawn (customer service rep) over a very small issue. The issue was quickly resolved and through excellent customer service, left me feeling very satisfied. I think this company should start another company and train customer service representatives for the UK!
Well done and Thank You again, Dawn.

Absolutely amazing service from Ecigarettedirect. Lighting fast dispatch times, and items all arrived within 48hrs! Unfortunately, my order was missing a battery. Not only was my email responded to promptly, but, to my amazement, the missing battery arrived within 24hrs. Special thanks to Emily for sorting this so quickly! Awesome service!

Large range, all in stock. Awesome customer service.

I ordered my first Vape kit recently and was completely stuck on what product to get, the different strengths and wattages etc and no idea which liquids to buy, I hated it the first time I used it and emailed customer support for advice, they were all amazing, fast to respond and told me everything I need to know to find the perfect vape. They also supplied me with different pods and liquid to try and suggested products as close to a disposable vape as possible. I now have the perfect vape and liquids for me and just want everyone to use this company as they are so kind and helpful and great value products too. I won't shop anywhere else for my vaping needs thank you all so much!

Top class service!!! I made a complete hash of my order, don't know how I managed it but I did (my laptop entered my old email address which is no longer in use, and I didn't realise lol) I started to panic because I'd not received a confirmation email after an hour or so. I suffer from anxiety and always assume the worse so I emailed them and within 20 minutes of pressing send, my phone went. It was a lovely lass called Andrea (I think) and she was brilliant, put my mind at ease straight away, and explained the confirmation email was sent to the wrong email (yes, that I had used) she transferred the order over to my usual email address and everything was pretty fast after that. Thought it was above and beyond to call me on a Saturday just to make sure I wasn't panicking all weekend, super service. Wouldn't hesitate to use this company again. And Andrea needs a raise!! Excellent guys. Thanks very much

placed an order on the website only for the order to be repeated 4 times, have checked my bank and there is a hold on the money have contacted them and awaiting a reply, their automated service has placed 5 orders for the same products and taken the money, lets wait and see how they refund me.

Placed an order on the weekend and made 2 extra duplicate orders, emailed the customer service email and got a reply on the weekend even though they wasn’t open.

Explained it was a duplicate order payment hadn’t been taken but my original order was still there.

All in all customer support is impeccable, friendly staff and brilliant products! Will be returning for my mod and coil needs!

Thanks again for the support and products!

You’ve gained a new customer!

Great products wide selection. Also had trouble with a couple of parcels (not company’s fault) dues to Royal Mail strikes one just keeps bouncing from sorting room to sorting room. So emailed e cigarette and they have sent another order out. Fingers crossed I get this one.

The customer service is absolutely brilliant! I bought a pod device, pack of coils and a pack of pods. The pods began leaking so i contacted them and the woman i spoke to Emily was very pleasant and sent me out 2 new coils and a pack of pods. Couldnt have asked for a better customer service Experience. Both Packages Came As Quick As You Would Want Them To

Great service from company .good prices and delivery on time .will have no problems ordering again from them

Fenomenal service. Very high quality goods and exceptional customer service. Really polite staff and speedy deliveries. Not many companies like them this days can provide this level of professional care and product at very attractive prices. Highly recommended and very happy with every part of their service!

One of the items in my order was faulty but I received the best customer service from Alice. She was incredibly quick to replace the item, nice, polite and super helpful.
10/10 she's great!

Fastest delivery i have ever had! Only ordered yesterday afternoon on way home from town, because my normal vapeguy ran out of stock, and i was too lazy to go back into town today when he would have the stock back in. Ordered of ECigaretteDirect.co.uk, and item was at my door first this morning for me waking up. Over 500 miles to Scotland for next day delivery. PERFECT. I would highly recommend. And better yet, if i combine the money i’d need for bus into town and for the pods i’d ordered. It still worked out cheaper. Cheers guys! Fantastic service!

Customer service was superb. Very quick response to queries. Had a slight problem but they have helps resolve it efficiently. Will again and recommend them

Couldnt be happier with the service provided by this company. I had a problem with my vape and Dawn from customer service helped me alot - i even had a question about coils recently and she was amazing with her explanation. 10/10 will be using again solely due to great customer service.

Brilliant customer service, speedy dispatch time, and always surprised with how quick my items arrive. 👍