Eclectic Niche Reviews 

63
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Ordered and paid for items in stock , 4 bar stools and 2 lamps delivery came , no lamps , contacted team , waited long time for reply then received a reply telling me they never arrived because they w... See more

Company replied

Rated 5 out of 5 stars

I ordered a very large mirror from Eclectic Niche but unfortunately it came damaged. After I had emailed customer services pictures of the damage, a new one was promptly ordered, and although I'd e... See more

Rated 5 out of 5 stars

Having read a number of poor reviews on the length of time for products to arrive I rang the company to check out whether item I required was in stock. Excellent, polite customer service. Product ar... See more

Rated 1 out of 5 stars

Poor service, ordered a product which upon delivery was the incorrect product. The correct product is out of stock. We were told we would not get the refund unless we send back the product in its orig... See more

Company replied

Company details

  1. Fitted Furniture Supplier
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Store
  5. Lighting Store
  6. Upholstery Shop

Written by the company

​Eclectic Niche Ltd is the online destination for curated unique interiors that inspire. Our mission is to create an online destination that reinvents the experience of our customers either shopping for Luxury goods or needing a personalized Design service. Explore luxury furniture and designer home décor from top brands. We strive to provide a unique range of home furnishings with comfort, practicality and uniqueness at the helm of our selection process.​ Our bespoke interior design service is tailored to our client’s needs, providing detail driven luxury interiors that perfectly suits the client's context honing on our unique service founded on timeless style; whether it be complete home refurbishment or home refresh, we look forward to helping you create the home you’ve always wanted. Timeless interiors that stand the test of time…


Contact info

3.2

Average

TrustScore 3 out of 5

63 reviews

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3.2

All reviews

(63)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful Mirror

Great looking mirror. Swift delivery and will buy again from them. Mirror turned out to be a bit small for where I initially wanted it but looked even better in the alternative space.

December 2, 2021
Rated 1 out of 5 stars

Mistrust and misleading…try to avoid Eclectic Niche

Very sad to say but try and avoid this site! After queries and discussion about certain product, we were happy to place an order. We used opportunity and Black Friday deal, paid and received the conformation email. However the following day we’ve received an email via PayPal to say that we’ve been refunded and our order has been cancelled without any explanation, without contacting us first.
After I reached out to Eclectic Niche, I’ve been told it’s been an online glitch! Now, the stools that I’ve chosen was double the price on their site. How is that possible?
By choosing this company, I missed out on a good deal elsewhere and it will cost me £££ more.
Very misleading and mistrusting experience. Please be wary of Eclectic Niche.

December 2, 2021
Unprompted review
Eclectic Niche logo

Reply from Eclectic Niche

Hello,
We are sorry about your experience with us. Please send us an email at info@eclectic-niche.com with your NAME and ORDER NO. so that we can resolve any issues you may have had. We look forward to hearing from you.

Regards,
Eclectic Niche Ltd

Rated 2 out of 5 stars

As per other reviews

As per other reviews, I had to wait 5 months for my chair. An update would have been useful. Also, my fault for not noticing, but the office chair doesn't come with castors which makes manouevering it under my desk a bit tricky. But it's very comfy and looks great!

August 9, 2021
Unprompted review
Eclectic Niche logo

Reply from Eclectic Niche

Dear Matthew,

Thank you for your review. When the order was originally placed, it was on back order with receipt date for the 31/05/21, which was displayed on our website. There was however an additional delay which was purely due to logistical bottlenecks from our trade partners. We have taken your feedback on board and will endeavour to communicate in a timely manner with our customers.

Eclectic Niche Team

Rated 3 out of 5 stars

Review of office chair

Interesting that you have asked for a review of a product that I have not yet received! In your defence you did tell me of the likely delay. You collected my money very efficiently.

April 12, 2021
Eclectic Niche logo

Reply from Eclectic Niche

Dear David,
We apologise that the notification to review your order got to you before actually receiving the item, these are usually automated. We will endeavour to ensure it doesn't happen in the future.

If you require further assistance do let us know.

Regards,
Eclectic Niche

Rated 5 out of 5 stars

Lounge side tables

Two Beautiful side tables delivered when promised. These tables are of great quality and compliment our room perfectly. Great service would recommend.

April 10, 2021
Rated 5 out of 5 stars

I ordered a very large mirror from…

I ordered a very large mirror from Eclectic Niche but unfortunately it came damaged. After I had emailed customer services pictures of the damage, a new one was promptly ordered, and although I'd expected a long lead time for the replacement, it soon arrived and in perfect condition.
Would have been nice to speak to someone on the phone rather than having to wait for a response to an email (but maybe that's my age!), would definitely use Eclectic Niche again.

February 22, 2021
Rated 5 out of 5 stars

Aerith 12 Light Pendant

Purchased a 12light pendant from Eclectic Niche. There was a small problem but it was not an issue for these guys, it was resolved with very little fuss. Would definitely shop here again. Thank you for a lovely shopping experience

December 29, 2020
Unprompted review
Rated 3 out of 5 stars

Very poor communication from this…

Very poor communication from this company. I ordered a floor lamp and only found out it was out of stock after I contacted them. I was then asked if I was willing to wait for restock in a few weeks, I said I would wait. The restock date passed and I hadn’t received anymore correspondence so I contacted them again to be told the restock date was put back another 5weeks. I asked for a refund which was processed immediately. Just disappointed with the lack of communication to get basic information.

December 26, 2020
Eclectic Niche logo

Reply from Eclectic Niche

Dear Marian,
We apologise for any inconvenience caused. We strive to deliver items between 5-10 working days but unfortunately in this instance due to general delays at the ports, the re-stock date proposed was no longer feasible and the date was pushed back. Your feedback is valued and we will endeavour to improve on our communication with our customers.

Rated 4 out of 5 stars

Beautiful coffee and side tables by…

Beautiful coffee and side tables by gallery direct. Although dispatch was late due to the current COVID situation, the communication has been very good. Great products that were packaged very well.

November 16, 2020
Unprompted review

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