Bought a rocking chair from online store and I couldn’t ask for better service. Delivery was brilliant and the staff was very helpful as I changed address before the chair was being delivered and got... See more
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We visited the store to view car seats and loved the selection available and staff were knowledgable and happy to help explain features. When we were ready to order i contacted the store and was off... See more
I was a little dubious about ordered from this website as I hadn’t heard of it before, but I went ahead and ordered the cybex Orfeo pram. It was a lot cheaper than any of the other websites, and it ar... See more
Simply excellent! Literally don't know how to explain how brilliant this store and online customer experience is. Searched everywhere for Baby YOYO online. Most were 1 plus months delivery to NI plus... See more
Company replied
Company details
Written by the company
We are a specialist baby goods retailer, dealing in premium baby products, with the goal of providing high quality products alongside a high standard of service.
Contact info
65 broughshane street, BT43 6ED, Ballymena, United Kingdom
- 02825760769
- info@eclipsenurserystore.co.uk
- eclipsenurserystore.co.uk
4.9
Excellent
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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No return policy
Please be aware that this company does not have a return policy for prams. We had ordered an Out and About Double Nipper which we wanted to return after a few weeks in its unopened, intact state. However the company advised that they cannot take it back without the original brown delivery BOX (which was a monstrously big thing, about 3m in length- I wonder who would ever keep such a thing?!) This in practice means that their prams are not returnable.
Awful customer service, which a small company should not be able to afford.
July 6, 2023
Reply from eclipsenurserystore.co.uk
Hi Ishwarya, thank you for taking the time to leave us the review.
We're glad to hear that delivery was completed quickly.
Pat
Quick Delivery & Great to Deal With
July 1, 2023
Reply from eclipsenurserystore.co.uk
Hi Laura, thank you for taking the time to leave us the review.
We're glad to hear that we were great to deal with, and that delivery was completed quickly. This is always our aim.
Pat
Superb service
Superb service. Order placed and delivered within a couple of hours as the van was in the area. Staff extremely helpful and friendly. Highly recommend ⭐️
July 4, 2023
Reply from eclipsenurserystore.co.uk
Hi Elise, thank you for taking the time to leave us the review.
We're glad to hear that delivery was completed quickly. Thank you for your recommendation.
Pat
Excellent service!
Excellent service!! Got everything sorted in one shop thanks to great customer service and great bundles available
July 5, 2023
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Hannah, thank you for taking the time to leave us the fab review.
We're glad to hear that were able to get you sorted out with all your baby needs.
Pat
I visited both the Lisburn and…
I visited both the Lisburn and Ballymena stores and the service was second to none. I must commend Lauren, Naomi and Lyndsay (i think that was her name). These girls knew their stuff, they were upfront with the products, not pushy and spend a lot of time with me to help me choose their premium bundle. The package prices are fantastic and can’t be beaten, as well as free delivery.
Will certainly be recommending to friends and family.
June 22, 2023
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Niamh, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Great experience
We had such a great experience at Eclipse. Judith took her time to explain the pros and cons of the different prams and did a full demonstration with the ones we liked. She also gave us some really helpful advice to help us decide which pram to buy. The customer service was excellent. We will definitely be back for other items.
June 20, 2023
Unprompted review
Reply from eclipsenurserystore.co.uk
Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Last minute desperate purchase -came early!
Last minute long haul travel with 8 month old booked and was in desperate need for a travel pram. Came across this company via internet search. To be honest there was a different website that sold the same pram for cheaper (using their subscription discount) but I went with Eclipse as their delivery description was so transparent. I emailed the company that night with a desperate plea and received a kind reply early next morning. Following this I was notified my pram was shipped! I know some reviews said products were delivered in various wrapping forms but mine was in its proper box with no problem whatsoever.
Really grateful and would recommend this company for the reliability and good communication!
June 5, 2023
Reply from eclipsenurserystore.co.uk
Thank you for taking the time to leave us this review, and thank you for your business. I’m glad we were able to get you sorted in time.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Reply from eclipsenurserystore.co.uk
Thank you Angelina for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Great deal and quick delivery
Great deal and quick delivery! Would definitely order again.
June 5, 2023
Reply from eclipsenurserystore.co.uk
Thank you Allisia for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Good first experience
Easy to use website, competitively priced and quick delivery. Would order again.
June 5, 2023
Reply from eclipsenurserystore.co.uk
Hi Barbara, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Reply from eclipsenurserystore.co.uk
Hi Yana, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Good advice
Good advice . .helpful friendly people. . prompt delivery . . and not least very competitive price! What's not to like. . ??
May 29, 2023
Reply from eclipsenurserystore.co.uk
Hi Frances, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Love blankets are adorable
Love blankets are adorable. Packaging not good, very disappointing large amount of celeotape round the clear bag and paper slip that one of the blankets was in was ripped. Person I bought it for commented on the packaging and said it looked like amature packing. One of the blankets was folded neatly. Thank you. Hazel
May 28, 2023
Reply from eclipsenurserystore.co.uk
Hi Hazel, thank you for taking the time to leave us a review. I can only apologise that we didn't deliver a higher standard on this occasion. I take your point regarding the packaging, these blankets are from a small local company, and the packaging doesn't do the product justice, this is an ongoing conversation with the supplier, and no doubt in the future will be presented better, as these are typically given as gifts.
With regards to the tape, we hold our hands up, this one is on us. On occasion we overdo the tape, and we’ll take this on board for future orders. If you need anything else in the future, we hope that you'll consider shopping with us again.
Many Thanks
Pat
Highly recommend this baby shop
Great experience staff were very friendly and helpful. The girl that helped us had an excellent knowledge of every baby item we needed .
June 3, 2023
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Martina, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Great shop - friendly & knowledgeable staff
I had been into multiple shops to look at prams and other items and found the staff at Eclipse by far the most friendly and knowledgeable, so much so I drove back to purchase all my items even though there were many other stores a lot closer to me. Highly recommend
June 3, 2023
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Amy, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Amazing shopping experience for first time parents
As first time parents we couldn’t recommend Eclipse more! Lauren was so helpful and knowledgable with all of our queries and extremely friendly putting us both at ease. All of the staff were very welcoming and even let us try the pram in the boot of our car for size. We have now ordered our pram and other bits and pieces as there is a great range. The shopping experience doesn’t compare to the other nursery stores. There is no need to look further than Eclipse!
June 1, 2023
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Racael, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Judith was so helpful and answered all…
Judith was so helpful and answered all the questions we had when picking our first baby pram.
Service was great and they will hold our items for a few months until we are ready to pick them up for our new arrival.
May 27, 2023
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Kristea, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
First class customer service
We recently had an issue with our pram, which we purchased from Eclipse just over 2 years ago. Judith and Lisa were both so so helpful. Very quick to get back to me, promptly resolved the issue and went over and above to contact the company and arrange a replacement part to be sent directly out to our house!! All of this was arranged within a couple of days of my original message. We can’t thank the staff at eclipse enough, and we wouldn’t go anywhere else! First class customer service as always.
May 17, 2023
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Allie, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Eclipse Lisburn - Lisa
Lisa was knowledgeable and a fantastic help during our recent trip to the Eclipse Lisburn.
May 22, 2023
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Aimee, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
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