Ecology Building Society Reviews 56

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

Had accounts with Ecology in the past and was not very impressed at all. This morning opened a double access account and wow. What a change. Incredibly impressed. Easy to open the account. Deposit i... See more

Company replied

Rated 1 out of 5 stars

I want to close an account as the interest rate is now really poor. I have sent a withdrawal form and a follow up email but, after over two weeks, have had no response. They seem to be deliberately ev... See more

Company replied

Rated 5 out of 5 stars

When my mum died I inherited some money and knew she'd prefer me to invest it ethically, where the money is put to good use and not to just make some rich city folk richer. Ecology BS provide an easy... See more

Company replied

Rated 5 out of 5 stars

Setting up a new bank account can be complex with User IDs, passwords, memorable phrases etc etc.I got a bit stuck when I first tried to log in when setting things up, but the phoneline help person w... See more

Company details

  1. Building Society
  2. Bank
  3. Financial Institution
  4. Mortgage Lender
  5. Savings Bank

Written by the company

Ecology Building Society is dedicated to building a greener society by providing mortgages for properties and projects that respect the environment and support sustainable communities, funded through our range of simple, transparent savings accounts. We operate across the UK including Northern Ireland.


Contact info

4.0

Great

TrustScore 4 out of 5

56 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Working with Nature Next Generation This company is a true representation…

This company is a true representation of how businesses should endeavour to help people to look after the planet. They offered me a mortgage, despite my age, to helped with the purchase of land for planting trees. Such faith in the restoration of the English countryside for the next generation. Priceless!

December 11, 2024
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Sandra,

Thank you for taking the time to leave us a review.

We are so pleased we were able to help you with your mortgage.

Thank you for your continued support.

Laura - Marketing Manager, Member Communications

Rated 5 out of 5 stars

Ecology Building Society makes things easy to understand…

Ecology Building Society makes things easy to understand in plain English and are easy to talk to and very helpful. I love their Ecological perspective.

December 10, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Customer,

Thank you for taking the time to leave us a review. We appreciate your feedback and your continued support.

Thank you,

Laura - Marketing Manager, Member Communications

Rated 5 out of 5 stars

Very understanding staff who treated me…

Very understanding staff who treated me as an individual and listened and supported me through everything I needed.
Excellent service.

December 6, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

HI Simon,

Thank you for taking the time to leave us a review, we really appreciate it.

Thank you for your continued support.

Laura - Marketing Manager, Member Communications

Rated 5 out of 5 stars

Ecology Building Society are excellent

Ecology Building Society are excellent. They are always courteous and very helpful over the phone and making deposits and withdrawals is very straightforward. Their ethical standards and support of ecologically resourced housing are excellent.

December 5, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Dr G Gregory,

Thank you for taking the time to leave us an excellent review.

We really appreciate your feedback and continued support.

Thank you,

Laura - Marketing Manager, Member Communications

Rated 5 out of 5 stars

Best Ethical Bank

I was looking for an ethical bank that is transparent about where it invests my money and only invests it into companies and/or projects that are good for the planet and communities, and Ecology came out top. The process of joining was smooth and all done digitally/via photos of paper documents. There are a good range of savings accounts to choose from and although the interest rates aren't market-leading, they aren't bottom of the market either and for me it was more important to be certain that my money is being ethically invested. Transfers are pretty quick and all information is very clearly (if sometimes repetitively) given. Looking at the monthly newsletters, it's clear that they live up to their reputation for ethical, eco-friendly investments, and they really put their money where their mouth is with things like better mortgage deals if you're looking for a more energy efficient home or looking to do an eco retrofit. The only criticism I have is I would really like them to be a bigger company with high street branches, debit cards and an app, so that I could move all of my banking over to them.

October 17, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Mia,

Thank you so much for taking the time to leave such a thoughtful and comprehensive review. We really appreciate your feedback and your continued support.

Best wishes,
Laura - Marketing Manager - Member Communications

Rated 5 out of 5 stars

All round excellence

1) the ease of managing my accounts online and
2) the very positive attitude of staff when dealing with members
3) good interst rates and
4) becoming a part of an ethical organisation that contributes to the greater good makes the society
a absolute winner

October 14, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi MPG,

Thank you for taking the time to leave us a 5-star review, we really appreciate it.

Thank you,

Laura - Marketing Manager, Member Communications

Rated 5 out of 5 stars

Very good customer service

Very good customer service, straight responsible ethical company I believe in good fair and real communication updates happy with my 7 years with it all.

August 20, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Vania,

Thank you for leaving us a review and for your continued support over the past seven years. We really appreciate it.

Thank you,
Laura - Marketing Manager, Member Communications

Rated 5 out of 5 stars

Great all round

Great service, great products, great ambitions and great ethics. What’s not to like?!

October 12, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Philip,

Thank you for taking the time to leave us a review, we really appreciate your continued support.

Thank you,
Laura - Marketing Manager, Member Communications

Rated 1 out of 5 stars

Avoid this Company at all costs

Avoid this Company at all costs. They string you along for months, take ages to reply, then ask for the same paperwork over and over and finally say you've been timed out and you will have to reapply and pay and do it all over again.....

August 21, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Mrs G Richards,

Thank you for taking the time to leave us a review. We're really sorry to hear that you've had a negative experience.

We've looked into our records but haven't been able to find any recent contact from you. If you'd like to get in touch, we'd really appreciate the opportunity to understand what's happened and see how we can help resolve things.

You can reach us by email at info@ecology.co.uk or call us on 01535 650770.

Thank you again,
Laura - Marketing Manager, Member Communications

Rated 5 out of 5 stars

Excellent professional service

I have had a savings account with Ecology Building Society for 3 years now. I saw it recommended in the Ethical Consumer magazine which impressed me enough. My brother also recommended them as he has used them a few times over the years, he has his mortgage with them. I have been really pleased so far, absolutely no regrets, a really good decision to join.

August 4, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Rachel,

Thank you for taking the time to leave us a review. We are very proud to be an Ethical Consumer Best Buy for our mortgages and savings accounts. We are pleased that you made the decision to join and I'd like to thank you for your continued support.

Thank you,

Laura - Marketing Manager, Member Communications

Rated 5 out of 5 stars

Fabulous truly eco building

I approached Ecology Building society nine years ago for a mortgage to build a Straw bale house and have been with them ever since moving my savings over as well. I love the fact they support people like me to build their dreams in a green and natural way.

August 1, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Emma,

Thank you for taking the time to leave us a review. We are so pleased to have been able to help you with a mortgage for you to be able to create your dream home.

We really appreciate your continued support.

Thank you,

Laura - Marketing Manager, Member Communications

Rated 5 out of 5 stars

I've been saving With Ecology Building…

I've been saving With Ecology Building Society for 40 years. I really like that they were 'green' before it was trendy & they haven't watered down their values. It's great to talk to a real human being on the phone if I need to & the staff have always been friendly & efficient.

July 31, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Briony,

Thank you for taking the time to leave us a review, we really appreciate your continued support over the last 40 years!

Thank you,
Laura - Marketing Manager, Member Communications

Rated 5 out of 5 stars

Very happy to know my savings are being…

Very happy to know my savings are being used for ethical purposes.

July 31, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi SV,

Thank you for taking the time to leave us a review, we really appreciate your continued support.

Thank you,
Laura - Marketing Manager, Member Communications

Rated 5 out of 5 stars

Exceptional values and ethos

Exceptional values and ethos. Great savings rate for Cash ISA. Good customer service. Website needs improving but that sounds like it is on its way. Highly recommend to all.

July 31, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Peter,

Thank you for taking the time to leave us a review. You're right we're launching an updated platform later this year along with a new Ecology App, which will make it easier to view and manage your accounts. Watch this space!

We really appreciate your continued support.

Thank you,
Laura - Marketing Manager, Member Communications

Rated 5 out of 5 stars

A good, ethical and safe place for my money

I’ve saved with the Ecology for over 40 years. I like the ethics, and the staff are always helpful.

June 29, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Juliet,

Thank you for taking the time to leave us a review, we really appreciate it. We're especially grateful for your continued support over the past 40 years!

Thank you,
The Ecology Team

Rated 5 out of 5 stars

I have used the savings facilities of…

I have used the savings facilities of the ecological Building Society for 20 years plus and I have always found them very helpful.

June 28, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Carol,

Thank you for taking the time to leave us a review, we really appreciate it. We're especially grateful for your continued support over the past 20 years.

Thank you,
The Ecology Team

Rated 5 out of 5 stars

No problems

No problems: straightforward online access, decent interest rates

June 27, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Dr H M Gee,

Thank you for taking the time to leave us a 5* review, we really appreciate it.

Thank you,
The Ecology Team

Rated 5 out of 5 stars

Ecological homes

I'm happy to have some of my savings with the Ecology Building Society, knowing that they are contributing to the construction of homes that are not only ecological but beautiful.

June 27, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Anne,

Thank you for taking the time to leave us a review, we really appreciate your kind words.

Thank you,
The Ecology Team

Rated 4 out of 5 stars

A safe place to invest ethically

Having had savings accounts and ISAs with Ecology for nearly 40 years, I can confirm their reliability. I have no experience of what they are like as a mortgage lender, but, due to their ethical policies, my savings with them did not suffer AT ALL in the 2008 financial crash.

June 27, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Rohan,

Thank you for taking the time to leave a review, we really appreciate it.

Thank you,
The Ecology Team

Rated 5 out of 5 stars

Competitive & good use of money

Competitive rates of interest and comforting to know that our money is being used for good causes.

June 27, 2025
Unprompted review
Ecology Building Society logo

Reply from Ecology Building Society

Hi Janice,

Thank you for taking the time to leave us a review. We really appreciate your feedback and your continued support.

Thank you,
The Ecology Team

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