Ecoluxshop Reviews 249

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, noting the high quality and genuine nature of the items, especially batteries. Many appreciate the competitive and affordable pricing, along with the wide selection of products available. The delivery service is frequently highlighted as quick, fast, and prompt, with many people receiving their orders sooner than expected. The overall service is also commended for being very good and hassle-free. However, some customers mentioned an issue with an order where a box of batteries was incomplete, suggesting it might have been opened previously or shorted at the factory.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and quick... See more

Quality

Reviewers mention positive feedback about quality. Customers are very happy with the genuine parts received,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the good and competitive prices... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent and very good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been buying rechargeable batteries from Ecolux for years. Mostly li-ion cells to make into battery packs for my RC trains. After a couple of bad experiences with other suppliers on eBay, I have alwa... See more

Rated 5 out of 5 stars

Easy to select your required item,very good description of item ,full information on the item as size,voltage, amperage.All battery's come in a cade for safe travel and storage. I will choose Eco... See more

Company replied

Rated 5 out of 5 stars

Great range of items at affordable prices and really quick delivery. I would definitely use Ecoluxshop.co.uk again to source rechargeable batteries. Can't recommend this site enough!

Rated 5 out of 5 stars

Bought 4 of 26650 LI batteries for garden solar lighting, they seem high capacity, well made and a good price. They do store a lot of power, a noticeable increase from my old 18650s.


Company details

  1. Battery Store

Written by the company

Ecoluxshopdirect: Genuine 18650 21700 20700 26650 18500 18350 16340 16650 14500 14430 10440 3.7V 3.2V Li-ion Rechargeable Batteries & Chargers. Best Quality Brands and Competitively priced.


Contact info

4.9

Excellent

TrustScore 5 out of 5

249 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Ease of installation

Ease of installation. Concise directions. No problems

November 26, 2023
Ecoluxshop logo

Reply from Ecoluxshop

Hello Gary , Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! :-)

Rated 5 out of 5 stars

Top quality products and service

This is the only place I know I can trust to receive good quality batteries from, having been recommended by a well known quality modeler.

November 25, 2023
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Reply from Ecoluxshop

Hi David, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! :-)

Rated 5 out of 5 stars

Very happy with the batteries provided…

Very happy with the batteries provided and the service provided was excellent too. Will certainly return for future supplies.

October 29, 2023
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Reply from Ecoluxshop

Hi Martin, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! :-)

Rated 5 out of 5 stars

Great service and fast deilvery

Great service and fast deilvery. A great selection of batteries available as well as chargers. All delivered very quickly via UPS.

October 26, 2023
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Reply from Ecoluxshop

Hi Philip, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Rated 5 out of 5 stars

Grt service fast delivery

Grt service fast delivery, highly recommended

October 26, 2023
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Reply from Ecoluxshop

Thank you, David, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead!

Rated 5 out of 5 stars

Easy ordering on line and prompt…

Easy ordering on line and prompt delivery of well packaged products.

October 26, 2023
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Reply from Ecoluxshop

Thank you, Olangunju, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead!

Rated 5 out of 5 stars

Good Customer Service from Ecolux, but..very slow delivery by Royal Mail

Company uses Royal Mail 2nd class as a basic delivery method...which is greater than 7 days at the moment.
Good dispatch..
Ammendment:
I have decided to ammend my review, as the delayed receipt was due entirely to Royal Mail, and NOT delayed dispatch by Ecolux.
As a gesture of Good Will the company has refunded the cost of purchase, which I believe is an act of
Good Customer Service, and should be recognised, which is why my rating on my experience of the company Ecolux has been amended.
Thank You Ecolux, ...
but....please consider your future as a Royal Mail customer

October 25, 2023
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Reply from Ecoluxshop

Hello, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime :-)

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery

October 5, 2023
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Reply from Ecoluxshop

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Rated 5 out of 5 stars

Best battery supplier around

Been using Norb at Ecolux for years now, always super helpful, well priced and authentic cells.
I can't recommend Ecolux and Norbert highly enough.
Deal with confidence 👌

October 2, 2023
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Reply from Ecoluxshop

Hello, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Rated 5 out of 5 stars

Excellent customer service

Fast and efficient service. Good quality product. It does what it says on the tin.

September 30, 2023
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Reply from Ecoluxshop

Hi Kevin, We are incredibly grateful that you took the time out to leave us a 5-Star review :-)

Rated 5 out of 5 stars

Great service

Great service, quick delivery.

September 29, 2023
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Reply from Ecoluxshop

Hi Chris, We are incredibly grateful that you took the time out to leave us a 5-Star review.

Rated 5 out of 5 stars

Extremely good and fair prices

Extremely good and fair prices; much cheaper than other retailers. Posted on time and received in perfect condition.

September 27, 2023
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Reply from Ecoluxshop

Hello Mark B,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 1 out of 5 stars

Do not buy from this seller.

The trick is old. The seller addresses the shipment incorrectly, the item is shown as shipped, but never reaches the buyer, and finally the item is returned to the seller.
THANKS TO PAYPAL I have my money back.

September 1, 2023
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Reply from Ecoluxshop

Dear Pavel,
We’re sorry to hear about the issue you faced with your recent purchase. Your satisfaction is important to us, and we apologize for any inconvenience caused.
The parcel we found delivered: Your item was delivered on 25-09-2023.
Tracking number:TQ157244215GB
We want to resolve this for you promptly. Kindly reach out to our customer support team at 01623748867 with your order details, and we’ll make sure to address the problem and find a suitable solution.

We appreciate your feedback and look forward to making things right.

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