Ecomotive Reviews 

1,238
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery staff for being exceptionally friendly, polite, and professional during vehicle handovers. Reviewers highlight that drivers call in advance with accurate estimated times of arrival and always turn up punctually as agreed. Consumers consistently mention how helpful the team is when demonstrating all the key features of the new vehicles. Though some customers also noted that cars were nicely washed and polished prior to drop-off. People shared that these thoughtful touches made the entire buying process smooth and exceptionally pleasant from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting polite, professional, and punctual... See more

Delivery service

Customers had positive experiences with the delivery service, frequently highlighting exceptional... See more

Service

Customers consistently note positive experiences with service, highlighting prompt arrival times and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the smooth and stress-free... See more

Product

Clients share satisfaction on product delivery, highlighting smooth and on-time drop-offs directly to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had our new car delivered by Paul Fenwick. Paul called to advise his departure time and expected arrival time. Paul then sent a text message when he was half an hour away. Paul arrived right on time a... See more

Company replied

Rated 5 out of 5 stars

Joel Wafula delivered my Kia, it was an early handover, despite this he was bright, engaged, thorough, professional and most importantly patient. Tech really isnt my thing, yet he took the time and ca... See more

Company replied

Rated 5 out of 5 stars

Simon Row, called the evening before to let me know what time he would be coming, Happy to come a bit later so I could do the school run, delivered my new car at the time expected , very friendly, hel... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting Kev Slater today. He dropped off my car nice and early, and messaged me 10 mins before he arrived. He even took time out over the weekend to advise me about drop off t... See more

Company replied


Company details

  1. Logistics Service

Written by the company

Established vehicle delivery company offering both driven and transported services to end users, dealer to dealer and demonstrator vehicle movement.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,238)

497 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No complaints 👍

Delivery driver did good communication regarding drop off times, 20min early, nice clean car arrived 👍

June 11, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your experience
Regards
Gerald

Rated 5 out of 5 stars

Excellent service

Excellent service. Good communication and Paul Smart went out of his way (by getting up at 230am!) to deliver the car in time for our window of availability and fully charged!. Would highly recommend!

June 1, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Fiona
Regards
Gerald

Rated 5 out of 5 stars

Excellent experience.

Paul arrived within the quoted time window and gave an excellent demonstration of the new car, taking time to make sure that all of the connected services were set up. Paul offered to stay with me until I was comfortable with the new controls.

June 10, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thanks Alex
Pleased you have taken the time to share your experience.
Regards
Gerald

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great Service from Mark J

⭐⭐⭐⭐⭐ Great Service from Mark J

Mark J delivered my new Cupra to my home today and made the whole experience straightforward and enjoyable.

He took the time to show me around the car, explain the main features, and answer any questions I had. Everything was explained clearly and at a comfortable pace, which was really appreciated.

Mark was friendly, professional, and knowledgeable throughout, and the delivery went smoothly from start to finish.

I’m very pleased with both the service I received and my new Cupra. Thanks again, Mark, for making the handover so easy.

June 9, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hello L Miller,
Were really pleased you have taken the time to share your experience.
Thank you
Regards
Gerald

Rated 5 out of 5 stars

Top tier service

Darren was fantastic. Kept me informed every step of the way with clear communication.

The whole experience has been easy and well considered.

Fantastic

June 8, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Richard
Regards
Gerald

Rated 5 out of 5 stars

Mark J delivered my car today in the…

Mark J delivered my car today in the chaos of a family morning routine. He explained everything really clearly was completely polite and generally a lovely guy. Thank you

June 8, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hi Rachel,
Thank you for taking the time to share your experience.
Regards
Gerald

Rated 5 out of 5 stars

Superb service

Paul Mcrobert was prompt, careful, polite and helpful.
Great comms prior to delivery and on the day.
Excellent service

June 8, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thanks Richard
Regards
Gerald

Rated 5 out of 5 stars

Keith Shale Very professional

Keith Shale Very professional. Delivered my new car very promptly. Even cleaned it before delivery. Kept me up today with any delays etc. I was able to plan my morning, because of his excellent communication skills. Would highly recommend.

June 1, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank You Mark
Regards
Gerald

Rated 5 out of 5 stars

Very happy with the service I got when…

Very happy with the service I got when I sold my car through motorway. It was collected by Keith Shale, who kept me informed of his arrival and was extremely helpful with everything that I needed to do. A very pleasant gentleman. Highly recommend using this collection company.

June 5, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Jane
Regards
Gerald

Rated 5 out of 5 stars

Keith Shale delivered my car today .

Keith Shale delivered my car today .
He called me the day before to give me an ETA. He was on time and so helpful.
He even connected my phone for me which was a great help as I’m useless with doing it myself.
Thank you for making it so easy for me.

June 5, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank You Mrs C
Regards
Gerald

Rated 5 out of 5 stars

Excellent service

Excellent service. We were contacted by Paul Fenwick the night before our delivery giving an estimate of what time roughly delivery was going to be. The morning of delivery he arrived, gave the car a clean from being on the road, showed us around the car at all the features and how to use it. No rush to get away and we could ask questions and be as thorough as we needed. Very nice gentleman. Thank you

June 5, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank You Nia
Regards
Geralld

Rated 5 out of 5 stars

Big thank you to Paul who delivered my…

Big thank you to Paul who delivered my new car today kept me informed of his arrival time and did a great job explaining all the features in the car that I was unsure of

June 4, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Ian,
Regards
Gerald

Rated 5 out of 5 stars

I cannot praise Paul who delivered my…

I cannot praise Paul who delivered my car enough. Paul phoned me the night before to confirm when my car would be delivered and as we live on a small lane he informed me that he would have to find an alternative location to unload my vehicle. Once unloaded, Paul drove my car to my house, and then not only talked me through my new car features, but also offered advice on the safest way to drive an automatic. Absolutely fanstatic customer service and highly recommend Paul and Ecomotive.

June 3, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hi Jason,
Really pleased you have taken the time to share your experience.
Thank you
Regards
Gerald

Rated 5 out of 5 stars

Paul Smart offered a fantastic and…

Paul Smart offered a fantastic and professional service. Kept me updated from the day before delivery. And was able to show me around the car. Couldn’t be happier.

June 3, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Jerrell
Regards
Gerald

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look