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EconomyBookings Reviews 

150,664
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 32,756 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the booking process and user experience to be exceptionally easy and convenient. Reviewers consistently praised the platform's intuitive website, which offered a wide selection of options and made the rental process smooth. The pricing was frequently highlighted as competitive and fair, often being more affordable than other services. However, some customers also noted discrepancies between the initial quoted price and the final amount charged, often due to additional fees or unexpected insurance requirements at pick-up. These unexpected costs, sometimes related to insurance or airport fees, led to frustration and additional payments upon arrival.

What people talk about most

Booking process

Customers generally report positive experiences with the booking process, finding it easy to navigate and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the website and booking process... See more

Price

Consumers find price to be positive, with many reviewers reporting reasonable and competitive pricing... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing significant... See more

Website

Reviewers highlight positive aspects of the website, with many customers finding it easy to navigate and use... See more

Reviews shaping this summary

Rated 4 out of 5 stars

the final price I was quoted was 664.30. I accepted this price and immediately paid through PAYPAL Pay in 4 Plan. The total payment shown on my Pay in 4 Contract is $ 699.88. Why is this different... See more

Company replied

Rated 4 out of 5 stars

Very busy location and took some time to get the car but the drop off was easy and quick. The car had not been cleaned but for what I needed it for it was fine. Staff at the location was friendly a... See more

Company replied

Rated 4 out of 5 stars

First time user booking for overseas holiday. Website was a little tricky to use. Hoping my holiday booking goes off without any problems. Good price

Company replied

Rated 4 out of 5 stars

Easy car rental, and helpful and polite staff. Prices are generaly high for car rentals in Sardinia.

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service

About EconomyBookings

Written by the company

Book Your Next Car Rental
with EconomyBookings

EconomyBookings.com EconomyBookings is a global online car rental comparison platform, founded in 2008 and trusted by over 4 million customers worldwide. The platform helps travelers find and book affordable rental deals from over 800 car rental suppliers, including major brands like Sixt, Hertz, Avis, Dollar, Budget, and Enterprise, as well as trusted mid-range and local providers across more than 20,000 locations in 150 countries. As a car rental broker, EconomyBookings lets customers search, compare, and book vehicles directly through the platform, with reservations fulfilled by the rental companies themselves. This model allows travelers to access a wide range of options, from compact city cars to spacious SUVs and minivans, review transparent pricing with a full cost breakdown before booking, making it easy to find the best value for any trip. EconomyBookings offers free cancellation up to 48 hours before pickup on eligible bookings, giving travelers flexibility to adjust their plans without penalty. The platform also provides 24/7 multilingual customer support to assist at every stage of the rental process, from booking through vehicle return. The platform's commitment to service quality has been recognized with multiple industry awards. EconomyBookings earned the prestigious Magellan Awards Gold Winner distinction in both 2023 and 2024. The company has also consistently achieved the Feefo Platinum Trusted Service Award from 2022 through 2026, a recognition reserved for businesses that maintain three consecutive years of Gold Trusted Service status based on verified customer feedback - reflecting sustained excellence in customer satisfaction. EconomyBookings is available in multiple languages and partners with leading travel metasearch engines such as Skyscanner, Kayak, and Autorentals, making its inventory accessible to millions of travelers worldwide. Whether booking for business, family holidays, or one-way trips, EconomyBookings is committed to making car rental straightforward, transparent, and stress-free.

We Make Car Rentals Easy and Cheap for You

Written by the company

Your Opportunity to Save
Thanks to established relationships with a wide range of rental companies, we provide access to competitive rates, allowing you to make cost-effective rentals. Explore the road with confidence knowing you've secured a great deal.
Where Booking Meets Simplicity
Our website is designed for easy navigation, enabling you to effortlessly choose, compare, and book a car anywhere in the world. Efficient search tools and an intuitive interface make the rental process straightforward and enjoyable. Enjoy the journey from the very beginning.
Experience You Can Rely On
Our long-standing presence in the car rental industry signifies not just reliability but a commitment to delivering exceptional service. By choosing us, you ensure not only a car but also an experience you can rely on.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

151K reviews

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4.4

All reviews

(150,664)

42,975 reviews in the last 12 months

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Rated 1 out of 5 stars

EWALLET IS A SCAM

I booked a car for 300 dollars, then I realized I had to change the pick up time for the rental. So I have to cancel the booking and start over. Here is the crucial moment of SCAM. I stupidly chose to have the money refunded to my E-wallet instead of having them refund me the money to my card. I went to rebook the same car, but every single option would only allow me to pay apartial amount upfront and the rest in person, meaning I would be left over with 80 or so dollars in my E-wallet, and having to pay 80 dollars out of pocket when I arrived. When I called to speak to someone, I was told there was nothing to be done I would just have to use the money on my next booking, then the person HUNG UP the phone on me. When I tried calling back my number was BLOCKED!! I could not call back. This is absolutely horrible customer service practice, I will NEVER ever use this company again.

July 20, 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hi Watson,

Getting stuck with a $300 e-wallet balance, then seeing the rebook still leave about $80 to pay at pickup, is a rough loop to land in. In our system, e-wallet funds stay available for future bookings, and the option to send them back to the original card is handled in your profile on the website; if that choice isn’t showing, the Help Center can check it. EconomyBookings is a legitimate booking platform, but being cut off on the call and unable to ring back only made this feel worse. If you’d like the case reviewed, reach out through the Help Center with your booking number and refund details.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Easy to understand

July 20, 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Allan,

Easy to understand is a great thing to read — thanks for flagging that the booking stayed clear and simple. Glad it felt straightforward rather than a puzzle. Whenever the next trip comes around, we'd be glad to help again.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

What a deal!

The car was in great condition. We appreciated the ease of pick up and drop off. Very convenient location!

July 12, 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hi Laura,

Thanks for coming back to share this — a car in great condition, easy pickup and drop-off, and a convenient location all make for a very smooth rental. Nice to hear those were the parts that stood out for you. Whenever the next trip comes around, we’d be glad to see you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Every part of the process was clear …

Every part of the process was clear and straightforward. No surprises. Good communication and transparency.

June 20, 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hi Kim,

A process with no surprises is lovely to hear, Kim — thanks for noting the clear communication and transparency. Glad the whole thing stayed straightforward on your side. Whenever the next trip comes around, we'd be glad to have you back.

Ethan Carter
Feedback Manager

Rated 2 out of 5 stars

booked through this company for…

booked through this company for Classique car rental in Montego bay Jamaica. Wouldn't use again . The total price being £457 for 11 days, with just £331 to pay on the day. We arrived on time and was told initially we had to have the extra insurance totalling another £400 ish, that was wrong he then realised he made a mistake and it was going to be an extra amount of just under £200. It was for mandatory theft insurance? My booking states very clearly that there is only £331 to pay as it has full coverage. I also don't see how it is mandatory yet not included within the total price to pay. my only other option was to pay a deposit of $15000 for the car in case it was stolen! yes that's US fifteen thousand dollars deposit! Absolutely obscene. I had to pay the extra £200 or cancel the car and only be able to rebook with the same company voucher, and be temporarily stranded there till that was sorted. This is a straight up scam from the company and you should not be associating yourself with companies like this. The car itself was poor, air conditioning was inadequate and hardly cooled anyone, the vents had all been broken and were unable to be moved from side to side so they're just stuck in one position. it stated full to full, I had to get them to fuel it and only bothered to put a quarter of a tank in, the spare wheel was dented with a flat tyre and they accused me of doing that at the end as they never checked before. the spare wheel was not the space saver it should have been so took up more space in the back than needed, and it was also a mitsubishi galant, from 2015. so an 11 year old car, nothing like the advertised image which I get, it wont be like for like, but that's just stupid.
I also cant seem to find anywhere on economy booking website to complain as links are not working, so this was my only option. feel free to contact me about this complaint if you want to.

July 3, 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hello, Dan,

Being told in Montego Bay that your £331 due on arrival had turned into another £200, then hearing about a $15,000 deposit, is exactly the kind of desk-side surprise that can feel like a scam. EconomyBookings is a legitimate booking platform, but Full Coverage is reimbursement-based, so it doesn’t waive supplier-required theft cover or any local deposit set by Classique at pickup.

The car issues you listed — weak A/C, broken vents, a quarter tank instead of full-to-full, and the spare-wheel row at return — are separate and worth putting on record.

If this still needs sorting, reach out to community@bookinggroup.com with your booking number, a quick summary of what changed at the desk, and any receipts or photos from pickup and return. The team can dig into the specifics and get back to you.

Ethan Carter
Feedback Manager

Rated 3 out of 5 stars

Easy to navigate

The site was real easy to navigate and
I had no issues finding anything

July 20, 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Raymond,

A site that’s easy to move around and doesn’t leave you hunting for things is good to hear. Thanks for noting that — a straightforward search makes the whole booking feel a lot less effortful.

Ethan Carter
Feedback Manager

Rated 4 out of 5 stars

Great value for money and service

Great value for money and service, ease of booking and Pre- holiday/flight updates for collection schedules

July 16, 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hi Tom,

Great value for money and service, along with the pre-holiday flight updates on collection schedules, is a lovely combination to hear about. Thanks for taking the time to share it — those updates can make the lead-up feel much easier. Whenever the next trip comes around, we'd be glad to help again.

Ethan Carter
Feedback Manager

Rated 4 out of 5 stars

Good rates

Good rates to rent.

July 20, 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Tauseef,

Good rates to rent is a simple thing to say, but an important one — glad that was the part that stood out for you. Nice of you to leave a note. Whenever the next trip comes around, we’d be glad to have you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars
EconomyBookings logo

Reply from EconomyBookings

Hi Inhoon,

Convenient and fast is a great combo to hear about. Glad the booking came together that cleanly, and thanks for letting us know it landed that way on your side. Whenever the next trip comes around, we'd be glad to have you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Excellent simplicity when booking

Ver clear and simple booking of the car through this web site.

July 20, 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Per,

Clear, simple, and through the website — that’s a lovely straightforward note to receive. Thanks for taking the time to share it, and for calling out how easy the booking was on the site. Whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 4 out of 5 stars

StepByStep by step process OK

Step by step process OK

July 20, 2026
EconomyBookings logo

Reply from EconomyBookings

Hello,

A step-by-step process that stayed easy is a good sign. Thanks for leaving a note — glad the booking held together cleanly from start to finish. Whenever the next trip comes around, we'd be glad to help again.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

It was easy for use and straight…

It was easy for use and straight forward.

July 20, 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Moshe,

Easy and straightforward is a good outcome for a booking, and I’m glad that was your experience. Thanks for coming back to say so — whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 1 out of 5 stars

WARNING

WARNING – SCAM!

I booked and paid for a rental car yesterday. As I had not received any booking confirmation, I logged into the company's website today. To my surprise, I discovered that EconomyBookings had cancelled my reservation without informing me in any way whatsoever.

The only way to contact EconomyBookings is through an online contact form. However, because the rental is due to start in less than two days, the company itself recommends contacting them by telephone. The problem is that there is no telephone number available anywhere on their website.

This is completely unacceptable and leaves customers without any meaningful way of resolving urgent issues.

I strongly advise everyone not to use this company. I will also be reporting this matter to the relevant consumer protection authorities in Denmark.

Ms. E.P. (Denmark)
Attorney-at-Law

OPDATE AFTER THE BELOW ANSWER FROM THE COMPANY:

It is maintained that no telephone numbers are available on your website. If you are genuinely transparent about your telephone number, you can simply post it here.

My booking reference is B62597826.

I have also tried contacting the support-email, but I have not received any response.

Is it your standard practice to accept bookings and then cancel them without informing the customer? And what about my payment? I have now spent half a day dealing with this matter, and I have serious doubts that I will ever get my money back. It is extremely concerning that a company like EconomyBookings is in possession of my payment details.

I strongly advise everyone against ever using EconomyBookings.

July 20, 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hello Eva,

I'm sorry to hear the reservation was cancelled without the confirmation reaching you — that's a frustrating discovery, particularly with the pickup so close.

A few points that should help:

On reaching us by phone: there are several phone numbers listed on the website — the line is answered first by an AI assistant, but you can ask it to connect you to a human agent and it will redirect you. So there is a phone route available, even if it wasn't obvious at first glance.

On the cancellation: an email is normally sent when a reservation is cancelled, so it's worth checking your spam or junk folder in case it filtered there. Cancellations of this kind often occur when the rental company flags no availability for the booked vehicle — in which case the payment is voided back rather than charged, typically releasing to your card within a few business days.

The difficulty from this end is that we're not able to locate your booking under the details available here, so we can't confirm why it was cancelled or check the refund status directly. Please drop a line to community@bookinggroup.com with your booking number (or the email the booking was made under), and the team can pull the case, confirm what happened, and — if you still need a vehicle for those dates — help arrange a replacement quickly given the tight timeframe.

Lisa Whitmore
Community Relations

Rated 4 out of 5 stars

Booking the car pick up and drop off…

Booking the car pick up and drop off was great, price was reasonable

July 20, 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hi Salem,

A reasonable price and an easy pickup/drop-off make for a pretty solid rental — glad that was the shape of it for you. Thanks for taking the time to leave a note. Whenever the next trip comes around, we'd be glad to have you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

All good and friendly

All good and friendly. Value for money

July 13, 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hi Doctor James,

Friendly and good value for money is a pretty nice combination to hear about. Nice of you to leave a note — glad the booking came across that way. Whenever the next trip comes around, we’d be glad to have you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Very quick access for phone enquiries

Very quick access for phone enquiries. Staff at pickup and dropoff are very friendly and helpful.

July 11, 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hi Margaret,

Quick access for phone enquiries and friendly help at both pickup and dropoff — that’s a great combination to hear about. Thanks for taking the time to share it. Glad the whole thing felt easy to reach and easy to deal with. Whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

easy to navigate...

July 20, 2026
EconomyBookings logo

Reply from EconomyBookings

Hello,

Easy to navigate is a lovely thing to hear — thanks for sharing it. Glad the booking felt straightforward, and that it left a good impression. Wherever the next trip takes you, hope it goes just as smoothly.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

easy and affordable

July 20, 2026
EconomyBookings logo

Reply from EconomyBookings

Hello,

Easy and affordable is a very tidy combination to come away with. Nice of you to leave this — that sort of plain value makes a booking feel much more worthwhile. Wherever the next trip takes you, hope it stays just as uncomplicated.

Lisa Whitmore
Community Relations

Rated 2 out of 5 stars

Unsure

I am not sure if I actually have a reservation. Your confirmation indicates a rental with Thrifty. When I try to verify the confirmation with Thrifty, they indicate that the confirmation number you gave me is invalid. So, it is difficult to determine how to rate your service. I sure hope this works.

July 18, 2026
EconomyBookings logo

Reply from EconomyBookings

Hello Leonard,

Let me put your mind at ease — this is a mix-up between two different reference numbers rather than a problem with your reservation.

EconomyBookings issues its own booking number, which starts with "B" — that's the reference for the booking made through us. The rental company (Thrifty) has their own separate confirmation number, which is different from ours and is the one Thrifty's system recognises. When you gave Thrifty the EconomyBookings "B" number, they wouldn't have found it, because that's our internal reference, not theirs — which is why it came back as invalid on their end.

The Thrifty confirmation number is shown in your voucher — so that's the reference to quote when verifying directly with Thrifty. If you check the voucher, you should see the supplier's own booking reference listed separately from the "B" number, and that's the one their system will recognise.

So your reservation is very likely in place — it's just a case of using the right reference with the right party. If you'd like us to confirm the booking is active and locate the Thrifty reference for you, drop a line to community@bookinggroup.com with your "B" booking number and we'll verify it directly and put the uncertainty to rest.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

Great service

July 20, 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Ahmed,

A simple “great service” says a lot — thanks for leaving it, Ahmed. Nice to know that was the impression it left, and it’s appreciated that you took the time to mention it. Wherever the next trip takes you, hope it’s just as straightforward.

Lisa Whitmore
Community Relations

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