Ecosave365 Reviews 

1,000
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, most reviewers were somewhat happy with their experience overall. Many consumers often find that the professional workers complete window and roof installations very efficiently while keeping the home completely clean and tidy. Local people also warmly appreciate the polite behavior, careful approach, and helpful attitude of the entire installation team during the project. Though some customers praised the initial installation work, others faced severe and frustrating delays when trying to get their security deposits refunded. Many consumers mentioned repeatedly struggling to get any meaningful response through phone calls and emails regarding their missing money. Disappointed buyers additionally noted that getting hold of company management or the director for a proper resolution is extremely difficult and tiresome.

What people talk about most

Refund

Customers consistently note negative experiences with refund requests, expressing widespread frustration over... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the efficient installation, helpful... See more

Staff

Users describe ambiguous interactions with staff, as experiences vary widely across different departments.... See more

Customer communications

Reviewers express deep frustration and dissatisfaction regarding customer communications, highlighting a... See more

Response time

Reviewers highlight deep frustration regarding response time, noting that multiple emails and phone calls are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The work men were careful to protect our property and were polite and punctual. The main jobs were done quickly but there were a couple of problems that took some sorting out.

Company replied

Rated 4 out of 5 stars

Everything was explained and a booking made for a further item not in stock to be fixed 09/01/26 @ 13.30. The while I wait appointment wi coffee and Biscuit was very welcome x

Rated 3 out of 5 stars

As a few people below I have mixed experiences with this company. I've had a great deal.of work done by them (and their previous trading names Justglass and Geenmeasures - I suggest you check reviews... See more


Company details

  1. Home Improvement Store

About Ecosave365

Written by the company

Reduce your bills, not your lifestyle, with windows, doors and energy saving home improvements from Ecosave365.

Ecosave365 is a trading name of 365Windows Ltd
Website: www.ecosave365.co.uk
Company Number: 12775972
Reg Address: 82 King Street, Manchester, M2 4WQ

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.6

All reviews

(1,000)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No mess

No mess, no fuss, job done, very happy with the outcome

July 4, 2025
Ecosave365 logo

Reply from Ecosave365

Dear Linda, thanks for taking the time to share your thoughts about your installation fitted by Adam and the team, if ever we can be of service again do let us know.
Best wishes,
Ecosave365.co.uk

Rated 4 out of 5 stars

Quick and efficient service.

Communication hasn’t been the greatest although confirming dates has been good. The glazing was installed quickly and efficiently and in comparison to other installers it was good value for money.

June 10, 2025
Rated 5 out of 5 stars

Excellent job done

My door fitters were here a little early, a good thing. They did an excellent job, and did a great tidying up job too. They were very pleasant guys. I'm very pleased with the patio doors.

June 3, 2025
Rated 5 out of 5 stars

A very good team

Mark was excellent on the ordering and getting my pictured design spot on for the composite door. Richard who fitted the window glass and door was very good .The quality of the door is great and a winter will prove if the new glass is as good. The price was very competitive and if in the future i need to do the rest of the bungalow Ecosave 365 will get the call

June 4, 2025
Rated 3 out of 5 stars

The first rep was good

The first rep was good. Installers were very good, professional, friendly and left everything clean and tidy. Some off the phone calls were poor that’s why it’s 3 and not 4 or 5

May 16, 2025
Ecosave365 logo

Reply from Ecosave365

Dear Mr Winton, thanks for taking the time to provide your feedback, we're sorry we let you down on communicating your first order and we appreciate you've mentioned that you're happy with our fitters and their work. If you need anything at all do give us a shout.
Best wishes,
Ecosave365.co.uk

Rated 3 out of 5 stars

punctual and polite fitters but unable…

punctual and polite fitters but unable to fit velux replacemeny

May 22, 2025
Ecosave365 logo

Reply from Ecosave365

Dear Mr Renton, thank you for your feedback and we're sorry for the disappointment regarding a replacement of a Velux window glass unit that unfortunately wasn't possible. Of course the remainder of your new A-grade units were completed and covered by your 10-year guarantee. If we can help at all do give us a call.
Best wishes,
Ecosave365.co.uk

Rated 4 out of 5 stars

Update after issue resolved

Fitting and windows were done fast and effective, very good products, after a period of time of nuisance calls offering products I couldn't afford the company have finally solved the issue and after a period of time of no calling about offers they have finally held their word. Thank you.

June 3, 2025
Unprompted review
Ecosave365 logo

Reply from Ecosave365

Dear Jordan Jackson, we're very sorry to read this and we appreciate you responded to our request to provide further information that wasn't originally with your review - so now we've indentified your order details we have already taken steps to prevent further calls and will proceed to verify with the communications provider to ensure it doesn't happen again.
We extend our sincere apologies for the stress and inconvenience and wish you well in future.
Best regards,
Ecosave365.co.uk

Rated 5 out of 5 stars

Window Glass Fitting

Good communication from the company, fitters arrived on time, were quick and efficient and cleaned up after them. Great job!!

May 27, 2025
Ecosave365 logo

Reply from Ecosave365

Dear Tony, it's great to read your feedback and thank you for taking the time to write. We're very happy to know you were pleased with our fitters, their work done and tidiness. You have your 10-year guarantee and if ever we can be of service again, do let us know.
Best wishes,
Ecosave365.co.uk

Rated 5 out of 5 stars

Fitters first rate

Even though the sales person did not tell the truth.which made the installation delayed. The fitters were first rate and I cannot recommend them highly enough.

May 26, 2025
Rated 5 out of 5 stars

Excellent Job

I had 6 replacement window units fitted. Two chaps, Dan and Joe, arrived within the expected timeslot. They were very polite and professional and respected my property, ensuring all mess was cleaned up and taken away. Got on with the job and gad it done in no time. Thank-you.

May 26, 2025

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