Eco Web Hosting 

Very prompt and helpful responses, fixed issues with minimal involvement required from me.

Very helpful and quick resolution. I would highly recommend.

Fast, kind, professional

Always quick to resolve any issues and have received consistently excellent support from them.

The response to the issue was resolved very quickly and the engineers are sorting out the why for others.

they have migrated something their end. i have lost my email accounts, it wont let me log in my eco web housing account. i cant reset password as i cant get into my email that they host, they have taken down the phone lines, and dont reply for the last two weeks for help

Appallingly bad management of the recent mail server migration.

Three weeks later and I still have no reliable email, no consistent support, just replies from different help desk support members which are generally 24hrs out of date and unaware of the bigger picture.

Phone is permanently engaged.

I’m wondering if they’ve actually collapsed completely?

I cannot trust them with such an important part of our business.

Resolved Webmail issue

Several of my business and client websites (along with all associated emails) have gone down multiple times in recent weeks. Eco Hosting has been unable to provide a clear explanation or offer any form of compensation for the resulting loss of earnings. This is particularly disappointing given that I’ve been a loyal customer for many years. I’m now in the process of moving everything away from Eco, which is itself causing disruption. Do yourself a favour and avoid this provider.

I'm still new to website building...and there is a lot of vocabulary that I still don't understand...but I feel confident that if I'm truly confused, they will always answer my questions. They're on the other side of the world and they always answer within a day or so. So it gives me confidence to keep trying to figure things out.

I have experienced horrendous difficulties over the last few weeks with being unable to access my email account and my website had been inaccessible on occasion. My website manager informs me that this is mainly due to a migration of platforms. Service provision has been abysmal. Technical support response times are seven hours plus for loss of service issues. This has all been detrimental to my business which relies mainly on email enquiries. I am a small sole trader and can ill afford to loose business like this. Problems still persist with intermittent email connection - appalling! I would advise you not to touch them with a barge pole!

I woke up a few days ago to various family members (UK and abroad) moaning about email not working. It appeared that Eco had migrated the server(s) my three domains were hosted on! I received no warning, even though they had supposedly emailed me.

On logging in it appeared the move had already happened. I changed passwords for four email boxes but mine wouldn't work. I spent two days messaging via the ticketing system (6 hours response to the first urgent message - busy, obviously!), only to be given information which I already had. It turned out the SMTP port didn't like the password. I only discovered this by trial and error. Not once did “support” bother to look at their own server logs - this would have been instantly apparent. Also, why was I allowed to change the password to something “illegal”? This is basic stuff.

So, all's fixed. Wrong. My wife lost many years worth of webmail contacts, very unhappy (I've moved her to POP now, never trust anyone else's servers). Email mostly hasn't worked since, for anyone. Lost emails, SMTP errors galore. Their “service status” page happily reporting no issues whatsoever during this whole debacle. A couple of times their website software also told me I had “0 mailboxes”. That was a fun few hours!

Eco were superb for years but now I discover they were taken over a little while back. How very sad. I have now, as swiftly as possible, moved all three domains to new providers - phew, safe at last! And breathe. To support's credit, at least they changed the IPSTAGs for me within a few hours each time.

The team at EWH have gone over and above to identify and resolve how WP Mail can become operable on my WordPress sites.

The exchange of messages on their nifty ticketing hub has been superb.

I am glad I made after all my research the decision to move to EWH.

Novices like me need the experts like EWH.

Thanks again.

Keith

My experience with Eco Web hosting used to be great and their customer service was smooth and quick. But since they migrated a few weeks ago it's been a nightmare. My emails didn't work for a few days which seriously disrupted my projects.

Their customer service was USELESS - I would have to wait for hours before getting a reply (if not the next day), I was replied to by a different person every time, and their replies were pointless.

At some point I felt so distressed and helpless that I ended up in tears.

After a few days it was fixed but I've had email issues a few times since then.

Obviously no reassuring or apology email sent to their customers. This kind of service is totally unacceptable and I'm currently looking at migrating to a new host. 👋

If I could rate this as a zero I would. Since taking over Ecoweb hosting in the UK, Enix service provision has been abysmal. They have migrated the hosting platforms and in the process (I use the word process loosely), have created a trail of mayhem and rework behind them. Mail systems are repeatedly failing. Sites have been down as SSL certificates have not been implemented. Technical support response times are seven hours plus for loss of service issues. The service is atrocious. I used to happily recommend Ecoweb hosting to my clients for their hosting requirements. Never again. Absolute rubbish.

My website suddenly stopped loading in the browser, I tried to resolve it myself but then I had to contact customer care. They were very quick and helpful.

Fast action, helpful explanations to issues.

Great service and prompt response to queries which is often resolved quick, with ease.

Poor response time. Ignoring my issue for a week now. Something has changed as they used to be quite responsive but since they migrated our server, we have had issues every week. Currently have no access to emails across the whole team and can't get a response or resolution.

Update: 08/05/2025
Issues continue. Emails still dropping off daily. Currently have no access to emails across the whole team. Can't operate our business. Every day is a gamble to see if emails and website work. Experienced the SSL certificate issue others are reporting here too, with our website dropping off last week.

Update: 14/07/2025
The service is still awful. We obviously need to switch providers. The service is a little more stable now, but still every single week our emails drop off. We raise a ticket and either get told there was an issue with the server, or get useless guidance on using the correct settings. As if I couldn't list the correct settings in my sleep at this stage.