Highest quality Alpaca and Llama wool products out there! These textiles are all "Hand-made" by real artisans from a sustainable community of real people. Purchases from Ecualama help sustain tradi... See more
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Review summary
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I have placed multiple orders, and everything I have received has been exquisite. I have added wearable artwork to my wardrobe...each piece one of a kind and timeless, which I will wear for many, many... See more
I received my blanket nicely packaged and secured, and it is lovely. So soft and comforting! The colors were a little darker than what showed online, in particular the blue was not as light which I... See more
The product is a quality product at a fair trade price…comes with some Nice extras in the box and thoughtfully packaged as well as extremely fast shipping despite it being an import that goes through... See more
Company details
About Ecualama
Written by the company
About ECUALAMA
Our story is one of handcrafted tales. We do our best to support local communities of artisans in Ecuador, especially in the world's famous Otavalo city. Our goal in ECUALAMA is to help local artisans to represent hand crafted, fair traded, natural products all over the world. Be a part of the ECUALAMA story.
Contact info
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, United Kingdom
- info@ecualama.com
- ecualama.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 month
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International shipping was fast
International shipping was fast, and my poncho is GORGEOUS! And so cozy. Found myself just lounging around the house in it the past few days.
March 26, 2025
Reply from Ecualama
Thank you for your feedback, Austin! We're happy you love your poncho and appreciate how cozy it is.
Once I placed an early online order
Once I placed an early online order, It was sent out..I’m really happy I placed my order them. I do enjoy my Palo Santo sticks.. thanks
March 26, 2025
Reply from Ecualama
Thank you, Amanda! We're glad you enjoyed our Palo Santo sticks and that your order arrived promptly.
Let me know if you need more ready-to-paste review replies or want them tailored further!
The quality of the work and the wool…
The quality of the work and the wool are truly exceptional.
We would like to see the recommended washing instructions and what do you recommend for soap.
Thank you.
March 25, 2025
Another great delivery
Another great delivery, love the blankets and the ponchos. Thank you! You have my future business.
March 22, 2025
I am very happy with the poncho’s
I am very happy with the poncho’s, the delivery was very fast. For so far i know is everything original.
The info on the website is correct.
March 24, 2025
My son Loves his poncho!!
My son Loves his poncho!!! The quality, the style, the look, the softness and comfort. PLUS is came with a small piece of dark chocolate as well and that is his Favorite! So much attention to detail and the Whole experience was perfect. I wish All companies were as thorough as Eculama!
March 23, 2025
AB no costumer service.
I placed an order for a size 59, $250 hat. I received a size 56 hat. When I contacted ECUALAMA, at a number in London, England, I was told it was what I ordered and that I could return it at my cost.
March 22, 2025
Reply from Ecualama
Hi James,
Thank you for your feedback. We’re sorry to hear the experience didn’t meet your expectations.
After checking the order details and our earlier communication, we confirmed that a size 56 hat was selected and shipped. To be fully transparent for anyone reading this, the order details are viewable here:
https://account.ecualama.com/orders/7bb6eb1faedacbcac8334b2802c08379
As our products are individually handmade in Ecuador, correct sizing is crucial — and we always encourage customers to double-check their selection before confirming a purchase.
Our policy notes that return shipping is the customer’s responsibility, but we are always happy to help guide the return process if needed.
We deeply value feedback like yours and are here to support in any way we can.
Warmly,
Nataliya
ECUALAMA
The blanket is beautiful
The blanket is beautiful. It is soft and lightweight yet very warm and comfortable. I also love the color pattern. Shipping was fast also. The price was actually better than an equivalent blanket on Amazon. I have a slight concern that my wife is sensitive to the wool though.
February 19, 2025
Beautiful and Expeditious…
I received my ponchos within a couple of days. When I received them, they were beautiful and well made. I have received quite a few compliments on them.
February 23, 2025
The quality and beauty is never in question!
The quality is never in question, but it was not the same shade of white on the website. The item was listed as "Heavy and Thick", but it was similar to the regular blankets. When I reached out the staff was great!
February 23, 2025
Not as soft as I would have expected
I really don’t like to leave a negative review, however I bought 3 blankets expecting them to be super soft but was disappointed when I opened the package. I read the label and they are made of 80% baby alpaca and 20% acrylic. They have a scratchy sound to them and they shed. Sorry I can’t give these a better review.
February 22, 2025
Reply from Ecualama
Hi Gina,
Thank you for your honest feedback—we truly appreciate you sharing your thoughts! We’re sorry to hear the blankets didn’t meet your expectations. Our baby alpaca blend is designed to be incredibly soft and lightweight, and while texture can be a personal perception, these blankets are known for their cloud-like feel rather than being scratchy.
The “scratchy sound” you mentioned can sometimes come from the fine alpaca fibers rubbing against each other, but rest assured, the material itself is exceptionally smooth and gentle on the skin. As for shedding, this is normal with natural fibers and typically reduces over time with use. A light shake or brushing can help speed up the process.
We want you to absolutely love your purchase, so if you have any concerns, please feel free to reach out to our team. We’re happy to help in any way we can! 💛
Best,
Nataliya
ECUALAMA
It was too big and the button was cut…
It was too big and the button was cut sloppy. But the material was nice. Was wanting to return it.
February 22, 2025
Reply from Ecualama
Hi William,
Thank you for your feedback—we appreciate you taking the time to share your experience. We’re sorry to hear that the fit wasn’t quite right and that the button didn’t meet your expectations. Our artisans take great care in crafting each piece by hand, but we understand that small variations can happen. That said, quality is our top priority, and we want to make sure you’re completely happy with your purchase.
We truly appreciate your support and are glad to hear you liked the material. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know.
Best,
Nataliya
ECUALAMA
Incredible products
Incredible products. Fast shipping. And lovely customer service. Thank you for the fantastic chocolate surprise!
March 3, 2025
Unprompted review
Extremely Pleased Over the last two months I've purchased…
Over the last two months I've purchased four ponchos. I'm pleased with them all. I've received many compliments and shared info on Ecualama with several friends. I prefer to have drawstrings in the hoods. With my last purchase I received one of the alpaca hats. I prefer nonedible complimentary gifts, Thanks much!
February 20, 2025
Great quality products.
February 20, 2025
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