Edinburgh Locksmith Service Reviews 202

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Me and my mum got locked outside our flat and phoned at about 8:40pm. Prices were advertised low about £40-50. After the work was done (took about 10 seconds) he charged £170 after. My mum said sh... See more

Rated 5 out of 5 stars

Wife forgot to take keys and we were locked out from our flat on Saturday night out. Thankfully friend recommended Dennis and we managed to get our doors opened in no time. Very friendly and reliable... See more

Rated 5 out of 5 stars

Lock broke unexpectedly leaving the house vulnerable. Max arrived that evening to help secure the house, returned the next night to repair the lock with the right parts, and then again the next night... See more

Rated 5 out of 5 stars

The lock smith service reolied to our call straight away and were at our door within 20 minutes, despite it being a sunday night. The guy was super friendly and fixed our problem straight away, couldn... See more

Company details

  1. Emergency Locksmith Service
  2. Locks Supplier
  3. Locksmith

Written by the company

24/7 Locksmith Service https://screen4tv.com Experience Live TV and Limitless Streaming Delights Access global channels, major networks from various regions. Enjoy 4K VOD and MOD library. Latest movies, series, recorded PPV, daily catch-up updates.


Contact info

4.1

Great

TrustScore 4 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service - attended in the evening even though there was no urgency to replace my broken lock. I would highly recommend this company.

July 17, 2017
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, efficient, and not as pricey as other locksmiths in Edinburgh.
Definitely the best locksmiths in Scotland's capital!

June 7, 2017
Unprompted review
Rated 4 out of 5 stars

Good service .

Came out within 40 mins of calling .
Replaced locks as requested .
Explained prices and quality of different locks .
Fitted with no fuss and any mess was cleaned up afterwards.

January 27, 2017
Unprompted review
Rated 5 out of 5 stars

Locked Out. Not for Long

Couldnt have come any quicker; probably the most polite service one could ask for and crisis overcome in minutes. New security lock fitted ( who knew the existing one was so easy to defeat). Pretty happy

December 8, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

The team was very supportive, very kind and extremely patient with me while I was locked out of the house and the flat battery on my phone.

November 5, 2016
Unprompted review
Rated 1 out of 5 stars

Don't rely on them in a emergency

I called this company around 6.15am in the morning as we were locked out of our office. I explained this that I couldn't get my key to work and that the lock wasn't working. I was told that they had a job a 6.50am and then they would come to our office around 7.45am. I stood outside all this time in the cold and at 7.50am Edinburgh Locksmiths called me to advise that they were not coming, I asked why didn't they call me earlier so I could arrange for someone else to come along. Their advise to me was to 'google locksmiths in edinburgh'. Thankfully I called another company who turned up by 8.30am. Never would I recommend such an unreliable company

August 10, 2016
Unprompted review
Edinburgh Locksmith Service logo

Reply from Edinburgh Locksmith Service

We agree that this is an unacceptable situation for our customers. We try our best to make sure we have total coverage of the city. On this morning, a member of our staff who normally is on standby for these situations was unable to reach this customer in time. Our usual locksmith was busy at the 6:50 appointment, which took much longer than anticipated. The breakdown in communication is also unacceptable, the client should have been immediately informed of this change, and this is our standard practice. We hold ourselves to the highest of standards, and the entire incident has been reviewed internally. We hope that this never happens again to one of our customers, and offer our deepest apologies.

Rated 5 out of 5 stars

Ongoing Service

Writing this review as my lock problem is still ongoing, yet the service from this company is already sterling.
Patio door lock mechanism broke late in the evening while putting the bins out. Door would not lock, and due to a spate of burglaries, decided to phone someone that night.
I was expecting to leave a message and perhaps get someone in first thing in the morning. However Alexander came out within 30 mins (11:30pm)
After working hard to actually remove the problematic lock mechanism. (Sliding doors are a nightmare) He found it to be completely unmarked so as to begin ordering a replacement. Undeterred, he ensured the patio door was completely secured and assured me he would begin to investigate a replacement the next day. I await to hear from him. Which I have no doubt about.

The fee was very reasonable and the service excellent

April 12, 2016
Unprompted review
Rated 5 out of 5 stars

Fab!

Came within 20 minutes as stated on the phone, very quick service and friendly guy! Perfect service :)

March 11, 2016
Unprompted review
Rated 5 out of 5 stars

Professional and understanding

Called these guys after a set of keys to my house were mislaid. Not only incredibly knowledgeable but also understanding regarding my security concerns. Truly amazing service. Thanks!

March 10, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look