The sales progression agent for Edwards & Co (Georgia) was amazing and without her help and support we may never have achieved our house sale and purchase. She was always contactable, responded prompt... See more
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Such a professional and friendly service from start to finish! Hannah made it such a nice experience from the moment we met her with zero stress at all despite our tight timeline, and helped us to fin... See more
One of the shining lights in an extremely difficult, long drawn out house sale was the way Edwards & Co went about their business. The communication and mediation from Georgia especially was first cla... See more
Company replied
All the wonderful folk in Edwards & Co, that helped me through the sale of our house, made what was, for me, a very emotional and drawn out process almost funny at times! They pulled out all the sto... See more
Company replied
Company details
Contact info
19 Heol-y-Deri, CF14 6HA, Cardiff, United Kingdom
- 02920 616200
- sales@edwardsandco.co.uk
- edwardsandcoproperty.co.uk
People also looked at
I have nothing but praise for the way …
I have nothing but praise for the way Edwards & Co took on the sale of my house. Another estate agent had lost a sale for us after 12 weeks of incompetence. Edwards took over - took superb photos - launched the house and had an open day after 1 week. There were 5 offers and it was sold within 2 weeks of Edwards promoting it. They are now efficiently taking it through the exchange/completion process. A very personal service.
September 11, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Dilys,
Thank you for your kind review of our business and thank you for moving your house to us - I know that you were frustrated and annoyed with your previous agent and I am just glad that you trusted Simon when he said that we don't operate llke other estate agents.
I am pleased to see that the property has now completed - please don't hesitate to contact us in the future if we can be of any further assistance.
Kind regards
Lisa, Simon and team Edwards
Reply from Edwards & Co Property
Dear A&N Property Limited,
Thank you very much for taking the time to post this lovely review. Wishing you all the best!
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards, Simon & Lisa, Team Edwards & of-course Edward the office dog.
Excellent
No complaints at all. Efficient and professional with good communication throughout, the process of getting new tenants into our property was seamless
June 4, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Kevin,
Thank you so much for rating us 5* with a great review. I am so glad that your service was efficient and professional, if there is anything else you ever need, please do not hesitate to give us a call.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards, Simon & Lisa, Team Edwards & of-course Edward the office dog.
Very helpful and friendly.
June 3, 2017
Unprompted review
Reply from Edwards & Co Property
Dear K P Chan,
Thank you very much for supplying us with a great review here on TrustPilot, we really do appreciate your feedback.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards, Simon & Lisa, Team Edwards & of-course Edward the office dog.
Excellent service, lovely people!
I had a great experience viewing a property with Edwards and co, they were extremely helpful. Would highly recommend!
June 3, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Mrs Davies-Llewellyn,
Wow, what a fab 5 star review, thank you very much. We are extremely glad you had a great experience with our team.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards, Simon & Lisa, Team Edwards & of-course Edward the office dog.
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Would definitely recommend!
June 3, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Euros & Rebecca,
Thank you very much for your kind 5* review. We really appreciate you spending the time to complete this.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards, Simon & Lisa, Team Edwards & of-course Edward the office dog.
Simon and team went above and beyond …
Simon and team went above and beyond during our recent house purchase, I couldn't recommend them highly enough. Many thanks, I don't hesitate to recommend them to anyone looking to buy or sell in the area.
May 17, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Mr Franics,
Thank you ever so much for your fantastic feedback it is always appreciated. If there ever is anything we can do for you please do not hesitate to give us a call.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards, Simon & Lisa, Team Edwards & of-course Edward the office dog.
Job well done!
Have been really pleased with the service provided by Edwards & Co when I sold my property recently. From walking in through the door to make an initial enquiry to the final handover of the keys, I found all the staff to be friendly, knowledgeable and efficient. They kept me informed about the viewings and outcomes and Simon was great at helping me through the negotiation bit. I would certainly use Edwards& Co again and wouldn't hesitate to recommend them to others.
May 13, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Mrs Owen,
Wow what a lovely 5* review, we cant thank you enough. If there is anything we can do for you again the future, please do not hesitate to give us a call. I do hope you are well.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards,
Simon & Lisa, Team Edwards & of-course Edward the office dog.
Always helpful and give a realistic …
Always helpful and give a realistic assessment of your property that is not overpriced so you are on the market a long time and ultimately have to reduce in price. I would definitely recommend this company
May 12, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Mr Briggs,
Thank you so much for your 5* review. We really do appreciate your honest advice and hope to speak to you soon.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards,
Simon & Lisa, Team Edwards & of-course Edward the office dog.
Highly recommended
Highly recommended - they managed to sell my property for exactly the amount that I had paid for it six years previously, which is almost unheard-of in currently prevailing economic conditions. Edwards produced a really attractive brochure depicting and describing the house, and handled the sale with admirable care and professionalism. Recommended with the greatest confidence!
May 12, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Mr Norris,
What a glowing review, thank you very much. We are very pleased we could sell your lovely property and if there is ever anything else we can do for you in the future please do not hesitate to give us a call.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards,
Simon & Lisa, Team Edwards & of-course Edward the office dog.
After a shaky start whereby it was …
After a shaky start whereby it was obvious that Matt had nitreaf his brief correctly /I spoke again with Simon who rescued the situation and restored my faith and trust in Edwards and co. The communication was brilliant and the team - including Matt done a very good job for me. I would recommend.
May 12, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Mr Nicholls,
It is very kind of you to take the time to post this 5* review, thank you very much.
I am very glad to hear that you trust in Edwards & Co, and if there is anything else we can ever do for you, please do not hesitate to give us a call.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards,
Simon & Lisa, Team Edwards & of-course Edward the office dog.
Everyone at Edwards was amazing when we …
Everyone at Edwards was amazing when we had to sell our parents' home last year, from the beginning they just did everything that needed doing & I wouldn't hesitate to recommend them to anyone.
It was a difficult time for us but all the staff at Edwards made the sale of the bungalow so smooth, selling it within days of taking the property onto their books, it helped tremendously.
Much kudos to them!!
May 11, 2017
Unprompted review
Reply from Edwards & Co Property
Dear 'Welsh Birdie',
Thank you for taking the time to give us this wonderful 5* review, your feedback really is appreciated.
It was a pleasure to deal with you and if there ever is anything else we can do, please do not hesitate to give us a call.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards,
Simon & Lisa, Team Edwards & of-course Edward the office dog.
Friendly and professional!
May 11, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Mr & Mrs Jopson,
Thank you for taking the time to give us this wonderful 5* review, we really do appreciate it.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards,
Simon & Lisa, Team Edwards & of-course Edward the office dog.
Friendly,professional and caring.
May 11, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Mr Jones,
Thank you for taking the time to write this review, at 5* we cannot thank you enough. We hope you are well.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards,
Simon & Lisa, Team Edwards & of-course Edward the office dog.
A truly terrible experience
A truly terrible experience, under valued my property and messed me around. I moved to Jeffrey Ross and got 3k more and sold in 8 weeks. When I complained about the service with Edwards I got a snotty note from the director.
My advice, avoid at all costs.
Another factually incorrect response from Edwards, no surprise there....
May 11, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Miss Renwick,
I am sorry that you felt that your experience with us was not what you expected and I am also sorry that you felt it necessary to voice your concerns on Trust Pilot (as is your right) and that you chose not to follow our in house complaints procedure at the time.
In answer to your review I have now spoken to all of my team who were upset and disappointed – but not surprised with your review of our company.
To answer your points raised.
1. Valuation – In August 2016 Simon valued your property and a mutual agreement was reached to market your property at £140,000.00. I have checked your property in the Rightmove archive and I notice that Jeffrey Ross marketed your property at £139,950.00 so I am at a loss to understand your comment.
2. Messed you around – during your contractual period with us we agreed the first sale of your property, this sale fell through as your buyer was not happy with the poor upkeep of the communal areas and lack of clarification of the ground rent charges and lease terms (and upon advice from her solicitor withdrew from the sale) – this is something out of our control and as much as we tried the purchaser did not want to proceed.
We re-marketed it again and found you another buyer within 3 weeks. Your second buyer pulled out following the survey of your property and could not afford the cost of re-wire without re-negotiation on the price.
3. £3k more – I am pleased that you accepted an offer of £3,000 above what you accepted with Edwards & Co. As per our legal responsibility to you during the sale of your property we put forward all offers received and it is your decision to accept or decline. We actually received 3 offers on your property and after further negotiation with both parties you did accept two of these offers.
4. As we have nothing to hide I have copied Simons ‘snotty’ e-mail below.
‘Sarah, thank you for your email and although I can appreciate your comments and frustrations, we cannot determine from the outset whether or not someone will ultimately still decide to purchase after all surveys and investigations have been completed. However, it is obviously in all of our interests to try and ensure that the maximum of transactions do complete as soon as possible. We have one of the best reputations and success rates in our industry, but I also appreciate that other agents are available and it is the prerogative of the vendor as to who they choose. We are of course more than happy to continue with the marketing of your property but please let me know as soon as you are able if you wish for me to withdraw your property from sale.
Hopefully speak soon.’
We pride ourselves on not being ‘a typical estate agent’ and have worked extremely hard to build up our reputation and for this reason we have teamed up with Trust Pilot and we remain the only High Street Agent in Cardiff to do so. We strive to offer the best customer service to our clients but ultimately as your review shows, as much as we try we can-not please all of our clients all of the time, it also shows that we do not hand pick our clients when requesting reviews..
You came to us through a recommendation and that client continues to sell his properties with us today.
Thank you again for your review and we wish you the best for the future.
If anyone needs an estate agent in this …
If anyone needs an estate agent in this area Edwards are excellent.Would recommend them every time
May 11, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Mr & Mrs Brown,
Thank you for taking the time to give us this wonderful 5* review, we really do appreciate it.
We pride ourselves in local knowledge and experience and are glad that this is recognised.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards,
Simon & Lisa, Team Edwards & of-course Edward the office dog.
I would have no hesitation in …
I would have no hesitation in recommending Edwards Estate agents. They have friendly, professional and a pleasure to deal with. The service and communication levels have been superb.
May 11, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Ms Ireland,
Thank you ever so much for this wonderful 5* review. It is always a pleasure to deal with you and if there is ever anything we can do to help do not hesitate to give us a call.
Remember, if you recommend us to a friend you will receive a lovely bottle of champagne.
Kindest regards,
Simon & Lisa, Team Edwards & of-course Edward the office dog.
Reply from Edwards & Co Property
Dear V Wright,
It is very kind of you to take the time to post this 5* review, thank you very much.
Remember, if you refer us to a friend, you get as lovely bottle of champagne to say thank you.
Kindest regards,
Simon & Lisa, Team Edwards & of-course Edward the office dog.
House sale in Rhiwbina
House was sold immediately to someone already on Edwards and Co books. For that reason I had relatively few contacts with them but on those occasions they were polite and efficient. Calls were always answered promptly and returned within 24 hours if an answer to my question was not immediately available.
May 11, 2017
Unprompted review
Reply from Edwards & Co Property
Dear Phil C,
Thank you very much for taking the time to post this very kind 4* review. It was a pleasure to deal with you, we are glad we could sell your property so quickly.
If there is anything else we can do for you in the future please do not hesitate to give us a call. Remember, if you refer us to a friend, you get as lovely bottle of champagne to say thank you.
Kindest regards,
Simon & Lisa, Team Edwards & of-course Edward the office dog.
Edwards & Co are by far the most …
Edwards & Co are by far the most superior agents in Rhiwbina for their excellent customer service experience and professionalism of handling my property.
May 11, 2017
Unprompted review
Reply from Edwards & Co Property
Mr Brundell,
Thank you very much for taking the time to post this lovely 5* review. we hope you are well. It is a pleasure to deal with you and we hope to speak to you soon. Remember, if you refer us to a friend, you get as lovely bottle of champagne to say thank you.
Kindest regards,
Simon & Lisa, Team Edwards & of-course Edward the office dog.
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