Received a pair of shoes and charged £6.00 for shipping, when the company are based in England. They will not send a returns label and make it virtually impossible to return an item!
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See what reviewers are saying
Cant fault them on price or delivery timeline. My only criticism lies in delays when waiting for items that are currently out of stock to be made available. This has happened a couple of times and r... See more
I've been using Efun for 7 years now and they've always been superb. I've had 2 issues (of my making) and they've dealt with them quickly and without question. On top of all this, their shipping... See more
Company replied
Efun.top is the best from the perspective of Varieties, New Products and of course their cheapest prices all over the Internet from my experience, also they got a great deals and sales eventually when... See more
Company replied
Took too long for delivery
Took too long for delivery. Did not know item was coming from China.
December 24, 2021
Reply from Efun
Dear Pamela,
Many thanks for your order and sorry for keeping you waiting.
Order number: #EF169727
Tracking number: 420285399374869903507872931464
Tracking website: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=420285399374869903507872931464
From China to the United States, it will be delivered by CN DHL first, and the final journey will be delivered by USPS.
Shipping to the USA usually takes 10~15 days.
Thanks for your patience and sorry for the inconvenience.
We aim to solve all problems as quickly as possible!
Please contact us for assistance!
Best regards
Efun Team
I always have trouble locating coils…
I always have trouble locating coils for my Geek Vape, they are always out of stock. Found them here at an excellent price. Only took about a week from start to finish. Excellent. Very happy with them. I will be returning...
December 21, 2021
Email was in Chinese
December 3, 2021
Reply from Efun
Hello Everett. Thanks for your feedback. It would be appreciated if you could send us an email to provide more details. And we hope to serve you better in subsequent times. Have a nice day and stay healthy.
Excellent as always
December 3, 2021
Shipping and shipping status updates
I think you need to do better with your shipping of packages. And do better with your shipping status updates.
December 1, 2021
Reply from Efun
Dear Nathan,
Many thanks for your order and sorry for keeping you waiting.
Order number: #EF169611
Tracking number: 9374869903507719666177= LM0010307829
You can track it here: https://t.17track.net/en#nums=LM0010307829
https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903507719666177
From China to the United States, it will be delivered by CN DHL first, and the final journey will be delivered by USPS.
We shipped your item on 15 Nov. We have checked the tracking information and found your package has arrived on 29 Nov.
Thanks for your feedback. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Have a nice day and stay healthy!
ggod online store
December 1, 2021
Good service,had trouble with…
Good service,had trouble with tracking,but customer service was very helpful in correcting the issues.
November 28, 2021
Good product came on time
November 24, 2021
I found this Company by googling the…Great seller!!
I found this Company by googling the coils that I needed. I am so happy that I found y’all! You are cheaper than anyone else and even though I am in the USA, I got my order within a week and a half! I will definitely be using it all again!!! Thank you so much 💚💚
November 22, 2021
tracking let it down just kept saying…
tracking let it down just kept saying sender preparing item for shipping n good customer service will use again all items cheaper than direct with companies n authentic not clones or styles good work
November 19, 2021
The product came in this form
The product arrived damaged. The presentation of the goods is damaged. Refused to refund. Bad attitude towards customers.
November 16, 2021
Reply from Efun
Hello Евгений. We are sorry for hear that. Thanks for your order. We will pack your next package carefully. Would you mind accepting a gift card as compensation? Appreciate that if you can give us a chance to serve you better in subsequent times. Thanks for your understanding and sorry for the inconvenience. Have a nice day and stay healthy!
Always my go to for my vape needs
Always my go to for my vape needs. Excellent service, quick response from merchant, speedy shipping.
Thank you Efun Tops
November 14, 2021
Reply from Efun
Hi Cheri,
It's our pleasure to put a smile on your face\(≧▽≦)/
We are constantly striving to satisfy our customers' needs.
It's nice of you to point out the positives you experienced with our product and service.
Thank you too!
If we can be of any further help, please contact us.
Have a great day, stay safe^ ^
What I ordered was exactly like the…
What I ordered was exactly like the picture. Happy I got it on time. The first tracking # didn't work, but the second one worked great. Thanks.
October 16, 2021
They may have some kinks to work out, but these people truly care about their customers.
UPDATE this company has actually gotten to me within minutes of me posting this review. Their people truly do care and that is what matters. I will now pick another tank near the same price and I’m sure it will go well. Thanks efun. Well, I gave one star because, I ordered an item about a week ago and I have received no updates. I emailed the company a day ago, but no response. The price was ok, and the product should be fine unless it is damaged or something, but it looks like this business, based on countless reviews of the same thing, needs to really work on their logistics. First of all of this product is coming from China or somewhere I can understand that it will take longer than a domestic package to get to me. As far as I can remember there was no warning or notice of where the product ships from though. So that’s one issue. Another is that they make you download that shop app, and the tracking doesn’t even update in that. The biggest problem though, is that they don’t respond to emails, atleast not in a timely manner. I will say this doesn’t look like one of those companies that looks like the just don’t give a flying F. I think they just have some issues that need to be addressed and they need to really think about that, because if there are good people behind this company, their other services are not making them look so good. Hope they can change, because no one wants to order from a site that is known to have bad shipping, and bad at communication. That will kill an online business dead. People want as much info as possible, more than they need. If they are left in the dark with their money seemingly floating around, they will definitely not use the company again and will also warn others to stay away.
October 15, 2021
Unprompted review
Good prices but lacking big time in the shipping dept!
The coils that I purchased we’re fine. The problems that I had is how long it took to receive the order and I was completely in the dark as to when I would receive the order.The shipping sight that your company uses doesn’t update the status nearly enough and it’s mostly in Chinese so for all that I won’t be giving that great of a rating but the products were good and the price was really good! Thanks!
October 14, 2021
Reply from Efun
Dear Marci,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our services do not meet up your expectations.
We would like to apologize for the troubles and frustration that you experienced lately.
Your feedback will give us the chance to resolve problems that may occur and assist us in making our services better.
Please accept our sincere apology for the difficulties we have caused you.
Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Any problems, please contact us.
So I still haven’t received my package
So I still haven’t received my package! It’s been 3 weeks and still nothing
October 5, 2021
Reply from Efun
Dear Robert,
Many thanks for your order and sorry for keeping you waiting.
Order number: #ET169397
Tracking number: 9374869903507462640905=LM0010195201
You could track it here: https://t.17track.net/en#nums=LM0010195201
We have checked the tracking information and found your package has arrived on October 6th.
Thanks for your patience and sorry for the inconvenience.
Please contact us for assistance!
I'm unable to give a review at this…
I'm unable to give a review at this time because I have not received my order as of this time. But if I were to review the she shipping speed and tracking information it would rate as a negative 5
October 3, 2021
Reply from Efun
Dear Wanda,
Many thanks for your order and sorry for keeping you waiting.
Order number: #ET169374
Tracking number: 9374869903507438468915
You could track it here: https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903507438468915
We have checked the tracking information and found your package has arrived on October 5th.
Thanks for your patience and sorry for the inconvenience.
Please contact us for assistance!
Besides waiting which is…
Besides waiting which is understandable, they are just so fantastic.
September 15, 2021
Reply from Efun
Hi Geoffrey,
Many thanks for your continued business.
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Have a great day and stay safe\(≧▽≦)/
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