Elizabeth Gaughan Homes Bespoke Estate agents Reviews 5

TrustScore 3 out of 5

3.0

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Company details

  1. Real Estate Agents
  2. Interior Designer
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

A modern Bespoke Estate Agents in Beeston Nottingham. Elizabeth provides a five star service with 28 years industry experience. All clients receive a one to one service 24/7 with cinematic 4k video tours, drone videos and photography, home staging and free valuation. Elizabeth is a trusted name in the industry and a qualified associate of the National association of Estate & Letting agents.


Contact info

3.0

Average

TrustScore 3 out of 5

5 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Has this small agent gone out of…

Has this small agent gone out of business?
I tried repeatedly to contact them over the Christmas holidays. It was closed in the weeks before Christmas, Christmas and New Year and after.
I was never able to view the house I was interested in and have now returned to my own town.
Their website only has a few houses and when you look on Rightmove, they have been on the market for many months unsold.
The website also shows a youth slouching on an old settee, in an open neck shirt. The owners grandson maybe? But not a good advert.

January 2, 2026
Unprompted review
Elizabeth Gaughan Homes Bespoke Estate agents logo

Reply from Elizabeth Gaughan Homes Bespoke Estate agents

Thank you John for your review. The business is definitely still in business and we are thriving! Our office was closed from Christmas Eve until the new year like every other estate agent but we still carried out viewings. Our phone lines rang directly to Elizabeth and if you visited our office you would clearly see on our door our opening hours over the festive period. We have a live chat on our website and also you can contact us via email. You however did none of the above, so it would be very hard for us to book a viewing if you did not make contact with us. You make reference to a 'Youth' slouching on an old sofa. Therefore we disregard your review as fake as you clearly are a competitor within the industry who has made personal remarks and not genuine feedback for any services we have provided. We therefore will refer to our genuine customer reviews as a reflection on our services. If you search on our website properly, you will see we have 27 properties coming soon to the market which is also an indication of how our services are in high demand. I am the youth that you refer to, Co-Owner and Son. Please do not hesitate to contact me on my personal email @richard@eghomesltd.com or please come into the office and see myself if you would like to discuss further.

Richard Gaughan - General Manager

Rated 5 out of 5 stars

Genuinely great agent 10/10

I don’t know why people have posted such negative reviews. Elizabeth was an absolute life saver when we sold our Dad’s house. Most of it had to be done remotely, as we are based in Australia. She was always available to help out, and/or lend support. She made a very difficult and confusing process virtually seamless. We so appreciate Elizabeth’s personal touch and her willingness to go the extra mile. We were the owners of 12 Holly Court if you want to check the validity of this review. We would suggest looking at reviews on other sites - not just the ones here.

March 1, 2025
Unprompted review
Elizabeth Gaughan Homes Bespoke Estate agents logo

Reply from Elizabeth Gaughan Homes Bespoke Estate agents

Thank you so much for your kind review, your custom was so important to us. We enjoyed the journey, the laughs and also the facetime communication all the way to Australia. We hope you are enjoying your new beginning and please do stop by our offices if ever you are passing in the future.

Rated 1 out of 5 stars

This is not a proper business.

This is not a proper business.
This so call industry history is fake.
Everything about this person is fake
Do you research please.

April 1, 2025
Unprompted review
Elizabeth Gaughan Homes Bespoke Estate agents logo

Reply from Elizabeth Gaughan Homes Bespoke Estate agents

Thank you for your review, you are not a client of mine. I am a qualified Estate agent with years of industry experience. The recent success of my business has been built on working extremely hard and doing my very best for my lovely clients who have trusted me to sell their home. You are entitled to your opinion, however I will still continue to grow and thrive and provide an exceptional service to my loyal customers as my results speak for themselves. Thank you for supporting a new small business.
Elizabeth

Rated 5 out of 5 stars

Elizabeth is fantastic and I would…

Elizabeth is fantastic and I would highly recommend using her services to sell your home.

March 19, 2025
Unprompted review
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Reply from Elizabeth Gaughan Homes Bespoke Estate agents

Thank you so much for your kind review, what a journey it has been and the friendship we have made. Thank you for trusting me to sell your home and wishing you and the family all the best. Thank you also for my lovely card. Take care Elizabeth x

Rated 2 out of 5 stars

Nobody in the office.

The premises are smart. The problem is that every time I have gone there, the agency is closed.
I was considering using this estate agent to sell my home as I wiill shortly be moving back to Cardiff. I prefer to speak to an agent at their office in the first place, rather than them visit my home. That way I can gauge the firm. Unfortunately that isn't possible here. I am also concerned that prospective buyers will have the same problem with an office which is unmanned.

November 1, 2024
Unprompted review
Elizabeth Gaughan Homes Bespoke Estate agents logo

Reply from Elizabeth Gaughan Homes Bespoke Estate agents

Thank you Keith for your review feedback is very important to me. Since opening at the end of May this year I have been overwhelmed with how busy and supportive the local community have been in my Bespoke services. I run the business on my own as I like to provide a one to one service. I currently work 7 days a week and around the clock as I provide the bespoke cinematic videos, with the weather changing it works better to film in the daylight hours and although my office is open till 4pm you usually will find me in the office at night and like today on a Sunday.
I do take all reviews seriously and appreciate the comments and hopefully next year once the business is more established I can hire an office receptionist. But I do not claim to be your traditional estate agent as I feel with 28 years experience and the fact I am extremely busy customers prefer to have an agent that will work hard for them out of hours. If I am out of the office I will be working doing viewings, valuations or filming so I do apologise if you did not get to speak with me. All my calls divert straight to my mobile. Please feel free to call me to discuss your concerns and thank you for supporting a small business
Elizabeth

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