If you are knocking this product, it’s obvious you are not practicing a complete skin care regimen. I am 88 years old and there are at least three things that I do every single day without fail…PROPE... See more
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These were ordered for myself &as part of Christmas present for one of my sister's.I received frequent updates as to their status in journey from country coming from till they arrived with me earlier... See more
Company replied
I'm still trying to get the purse I ordered in Dec. I I cancelled1st order then received an email it was being sent out again. Have not received yet. Wouldn't recommend ordering anything else
Company replied
Waited quite a while and heard nothing, I did eventually have an email advising me of imminent delivery. It was a relief when it came. Lovely bag but smaller than I was expecting.
Company replied
Company details
Written by the company
We redefine trends, design excellence and bring exceptional quality to satisfy the needs of every aspiring fashionista.
Contact info
The Broadway No. 54-62 Lockhart Road, Wanchai, 00000, Kowloon, Hong Kong
- contact@mail.egratbuy.com
- egratbuy.com
4.1
Great
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THIS IS A CHEAP PIECE OF JUNK DONT…
THIS IS A CHEAP PIECE OF JUNK DONT PURCHASE IT JUST GOT IT & ZIPPERS ARE SEPERATING POORLY MADE
June 10, 2022
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
Please contact us via Facebook messengers or Email address contact@mail.egratbuy.com, we will try our best to follow up with your order issues and solve the problems accordingly.
Sorry for any inconvenience caused.
Thanks for your understanding.
Delivered fast
Delivered fast, and love the purse when I got it , I will order more from you soon. Thank
June 7, 2022
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
I was disappointed because the purse…
I was disappointed because the purse was much smaller than I anticipated. It also took quite a while longer than I thought it would.
May 31, 2022
Unprompted review
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
Please contact us via Facebook messengers or Email address contact@mail.egratbuy.com, we will try our best to follow up with your order issues and solve the problems accordingly.
Sorry for any inconvenience caused.
Thanks for your understanding.
Received the bag
Received the bag, but it did take 3 weeks. It is smaller than I thought it would be but it does look nice.
The pricing on their website is a bit misleading, just be aware the pricing is in US$ and NOT Australian. I could have bought a better bag in Australia for less than the $69.16 I was charged.
May 18, 2022
I really like my purse or bag!!!!
May 17, 2022
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com. We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
Waited quite a while and heard nothing
Waited quite a while and heard nothing, I did eventually have an email advising me of imminent delivery. It was a relief when it came. Lovely bag but smaller than I was expecting.
May 15, 2022
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy and we are sorry that the product could not meet your expectation.
We stand behind the quality of our products and item material info is available right from the description on the product page.
If the item has any quality problem, please feel free to contact us through this email address: contact@mail.egratbuy.com . We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com. We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
There is always room for improvement no…
There is always room for improvement no matter how good a thing is.
May 6, 2022
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy and we are sorry for the issues you have experienced.
We stand behind the quality of our products and item material info is available right from the description on the product page.
If the item has any quality problem, please feel free to contact us through this email address: contact@mail.egratbuy.com . We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
I received my purse and am very happy with it. It is just what I needed. Color is great. Thanks
I ordered my purse in early April. It’s still in China.
7 - 20 days shipping? I don’t think so. Don’t order.
May 1, 2022
Reply from egratbuy.com
Dear customer,
Thanks for your order and we are sorry for the inconvenience caused. Have you received your order. If you have any question, please feel free to contact us through this email address: contact@mail.egratbuy.com .
Best regards!
Egratbuy Team
Beautiful bag/purse!!
Beautiful bag/purse!!! I love it. Very roomy, and lovely color. Exactly what I thought it would be, just what I ordered. It arrived in just the time that I was told. I have already recommended this bag to my family and friends. Thank you!!!!
April 16, 2022
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com. We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
Great quality...Quick delivery
Great quality...Quick delivery. Very happy with the product.
April 16, 2022
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com. We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
Items not received, but you want a review?
You are asking me to review your company before I've received the items ordered. Not a good idea. I will gladly review your company, after I receive the items ordered.
April 9, 2022
Reply from egratbuy.com
Dear Customer.
Thank you for choosing Egratbuy and we apologize for any inconvenience caused.
We always try to deliver the orders in the given timeframe from the shipping date based on your chosen shipping method. However, in some rare cases, it may get delayed during the worldwide transit process.
For any further assistance, you could contact us at any time via email: contact@mail.egratbuy.com. We will work on answering your questions as soon as possible and be ready to help you at any time.
Egratbuy Team
Love the purse thank you
April 8, 2022
Reply from egratbuy.com
Dear customer, We love to hear this. Thanks so much for letting us know about your great experience. Any questions, please contact us via contact@mail.egratbuy.com and give us more details. We will do our best to help you.
I have not received the order.
April 3, 2022
Reply from egratbuy.com
Dear Customer.
Thank you for choosing Egratbuy and we apologize for any inconvenience caused.
We always try to deliver the orders in the given timeframe from the shipping date based on your chosen shipping method. However, in some rare cases, it may get delayed during the worldwide transit process.
For any further assistance, you could contact us at any time via email: contact@mail.egratbuy.com. We will work on answering your questions as soon as possible and be ready to help you at any time.
Egratbuy Team
Have not received this order
March 16, 2022
Reply from egratbuy.com
Dear customer,
Thanks so much for your order and we apologize for any inconvenience caused.
About the logistics, there are so many uncontrollable factors like bad weather, customs, inspect security etc., which can cause the item delayed in the shipping way.
Any questions, please contact us via contact@mail.egratbuy.com and give us more details. We will do our best to help you.
Best regards,
Egratbuy team.
Great value for the price
Great value for the price. Love the style and color. Have ordered from company before and enjoyed my purchase.
March 16, 2022
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com. We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
Very happy with my new wallet
Very happy with my new wallet. Looks very cool!!!!!!!!!!!
March 14, 2022
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com. We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com. We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com. We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
It’s little small
March 12, 2022
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