eharmony Canada Reviews 248

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the platform's organization and ease of navigation, finding the website clean and well-structured. Reviewers also value the extensive profile creation and the detailed questionnaire, which helps in understanding personalities and matching compatible individuals. The ability to connect with others and the thoughtful matches are frequently mentioned as positive aspects. However, some people were dissatisfied with the subscription and pricing, describing it as astronomical and a waste of money. There are concerns about subscription management and billing practices. Some reviewers also noted issues with the user experience, such as difficulty accessing sent likes or seeing who has read messages. Additionally, a few customers mentioned a low number of active members, concerns about profile authenticity, and a lack of photo verification, leading to frustration with the quality of matches.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers appreciate the ability to create... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers found the site easy... See more

Subscription

People report negative experiences with subscription. Many customers express dissatisfaction with unexpected... See more

Price

Clients share negative opinions on price, with many reviewers describing it as very expensive and a "money... See more

Service

Consumers find service to be ambiguous. While some reviewers express satisfaction, finding many matches and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like that people are here to find a serious relationship. I also like it when eHarmony emails me informing me that they have removed someone for reasons they went against policies. I also appreciate... See more

Rated 4 out of 5 stars

I like seeing the photos so I wonder why some guys don't post any at all? Do you tell them they have more chance of success with art least one pic? I wish it was easier to access my sent likes &... See more

Rated 4 out of 5 stars

Excellent profile management. Payments only debited to my account monthly; eg. Match took a 2 year payment all as once, I felt like I was being robbed.

Rated 4 out of 5 stars

Well I was hoping to see someone that had sent me a like but when i got in you had banned them from site so i am not sure why but anyway you are trying to protect the people paying for this service.


3.6

Average

TrustScore 3.5 out of 5

248 reviews

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Rated 1 out of 5 stars

Safety as a female & poor customer satisfaction

Safety issues in my opinion.

I used this platform many years ago and liked it. However, I tried it again in 2024. As a female, I want an app that allows me to have a conversation with features that resemble a phone, so I can have conversations, send pictures and data, talk on the “phone” and or place video chats to build trust before exchanging phone numbers.

Eharmony is out dated and doesn’t provide this feature. It took close to a month before development of a decent conversation to get to the point of wanting to arrange a video chat, or send pictures, so when we wanted to do this I found out no such features exist.

The terms are of use are RIGID! It’s impossible to get a refund if you’ve paid in advance and are requesting so after the first 72 hours of purchase.
Considering, this is a personal safety issue (in my opinion) and should be a basic function in today’s tech world, and when compared to other alike platform, I requested a refund. But of course there was no entertainment of such, so I asked again and it was denied.

Customer satisfaction used to be a big selling feature, these days it’s similar to finding a needle in a haystack.

Also note many of the people I have been speaking have remarked that they too are very disappointed by the app and would have asked for refunds if it were possible.

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible experience. I signed up to this dating site, and after only TWO days, asked to be removed and requested a refund. I was told that they cannot offer a refund. I also informed them that one of their users contacted me at my workplace, and this made me feel unsafe. I then reported them to Paypal, and also told them them as a consumer I have a right to change my mind within 14 days. Rather than offering a refund, they went on to tell me that I am liable for subscription fees? WHY? I want my profile deleted, it is apparent that I have not used the website. In the end, Paypal supported my position and refunded my monies. STAY AWAY FROM THIS COMPANY. I believe that they used to be good once upon a time, but now have fake profiles on their website - most of the profiles sounded fake and had glossy, unreal photos.

November 18, 2024
Unprompted review
Rated 1 out of 5 stars

I decided only after 24 hours I’m just…

I decided only after 24 hours I’m just not emotionally ready and wanted to cancel until I’m in a better place for it … they offered me nothing not even to have he changed to 3 months instead of a year ~ I have to stay with them the full year ~ it’s not like I’ve been using the app for sometime and changed my mind ~ it’s been 24 hours ! Will not use this site or recommend to anyone ~

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Three good men.

Three good men showed interest in my profile on Day 1. That felt pretty good. I am now in Day 2 and finding only one of them lives in Ontario, while I am taking a break from traveling. So, I guess in future I will check domicile more closely, but it was nice to chat with them. I'm so glad I rejoined. I have been missing male attention.

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute waste of money

Absolute waste of money ! I tried to cancel my membership after only a few weeks of joining (wasn't getting enough matches - sometimes not even 1 a day). We have no control (cannot search for matches). After I requested for my membership to be cancelled they threatened debt collectors - so I'm committed to paying every month until April 2025.

I haven't connected/met up with 1 person in 6 months.

April 10, 2024
Unprompted review
Rated 4 out of 5 stars

Awakening

Meeting people i lost my husband 3 1/2 years ago we were married for 44 years. I sort of closed myself off from people built a wall around myself to keep people out. I’m starting to speak to people again and it feels good. I’ve met a few and chatted with a few and deleted a few but thank you. I’m glad you are here cause I’m starting to be me again so thank you.

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Watch out for this site - they're a predatory company

Watch out for this site - they're a predatory company that is only interested in milking customers. The sign-up page is designed so that customers unwittingly end up committing to a full year - almost $1,000, and have a hidden automatic renewal. They then come after you, threatening debt collectors if one does does not cancel 24 hours before the renewal, even though one doesn't know about it until the time comes. They ignore requests to cancel and insist on being paid. Utterly disgusting.

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

I take a 6-month membership

I take a 6-month membership, and after a month, I decided not to renew the membership.I followed the procedure, according to their policy, but they continued to charge me more for two months, although I had already paid for 6 months and although I have cancelled the renewal of the membership. eharmony is dishonest, unscrupulous, and unethical, and probably engaged in illegal behaviour. So, watch your wallet; do something before they snatch it from you. Willie

August 27, 2024
Unprompted review

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