eHealth Insurance Reviews 

1-928-484-3891 is a disconnected number, it's no longer in service. I would think that would be very embarrassing, since this ehealth.com, commercial keeps showing up on my television... i sincerely, I hope this helps your company. Wednesday, November 13th, 2024.

Jennifer Luckett - Was professional, articulate, and went the extra mile making two phone calls to health professionals that seemed to have a glitch in the system and correspondence. She got back to me the same day with all systems ready to go.

Whether it was the luck of the draw that day...but I felt like I won the Lottery. (Someone actually loving and doing the job they care about). I would refer her highly. Thank you, Jennifer

Diana is the best person I have ever had to write a review about. So helpful, kind, knowledgeable, and just a sweet person to deal with. You don't know how much she helped me. If you're looking for help, Diana is the best. Thank You so much for your help you really are the best.

Ehealth never returns calls, gives incorrect information and ends up costing customers more money. They are TOTALLY incompetent.

Polite representative and was through in searching for best plan for my needs

Excellent customer service, friendly website and easy to use

I had high hopes for this company but was disappointed by 3 different people:

1. The first told me that I could not get any information on plans until I had signed up for Medicare and been approved. So I got approved and called eHealth back
2. The second person I spoke with told me that I could have received information before being signed up for Medicare. he then tried very hard to sell me a Medicare Advantage plan when I specifically said I wanted a gap plan and DID NOT want Medicare Advantage. After 40 minutes of a hard sell, he finally conceded to transfer me to a person who helped me find a Gap Plan
3. That person found a gap plan for me and sent me all the info. But when I clicked on the link she sent, it said that I would owe $957 instead of $148 a month. I emailed her and called the number she had given me repeatedly and got no response. So I started calling the major insurance companies by myself and realized that she had given me incorrect information on some of their quotes. So I made my own decision and now will never return to eHealth again.
4. For anyone out there, google the top Medicare gap plans and call them for a quote. You don't need a broker with his/her own agenda to give you incorrect information

Worst customer care ever. I had to find a new medicare plan as my old plan was discontinued. Enter Ehealth. I decided on a plan along with a corresponding dental plan. This whole process took almost 3 hours with two agents. Very exhausting. Then the plan was approved with no dental. Called back in to see why the dental was not included. Was told to call back when my application was approved and I received my card? Well today I have spent around two hours with three agents and am still no closer to getting my dental added? Their representatives are inexperienced and one will tell you something different from the next. None of them seem to know what they are doing? So I am now on hold with another broker after hanging up from being on hold for the fourth time with Eheath. I guess no one wants your business. Avoid these guys at all costs. Because what they tell you and what you get are often not the same

The representative was very knowledgeable, eager to assist me in selecting medigap and Part D coverages.

While I have some knowledged of this process, her patience and guidance was appreciated.

Was just going to update wife's part D ended up swapping out plan for myself and my one grandson, very helpful people unbiased, pleasant. Just a great chore made easy

I have dealt with ehealth for several years now. They are not insurance providers per se, but I contact them every year in Oct. to go over any changes in my coverage. Preston has always been extremely helpful, friendly, easy to talk to and VERY GOOD at explaining all of the nuances of the yearly changes. When it comes to my retirement health care insurance, I would not think of calling anyone else.

Easy to understand and very knowledgable as to their product., Also friendly service and understandable to talk to.

What a pleasantly surprising experience! I wasn't expecting such straight forward information, to be honest, but Scott was wonderful and caring! He went above and beyond for me to save a TON of money.
Crystal was also great in helping with hospital indemnity.
I would definitely recommend!

The commercial states in small print of course that these are real customers and are UNSCRIPTED . That’s not true these are background actors with scripts they are reading and paid. Why would you deceive everyone with these falsehoods? I know few of em personally and wouldn’t trust a word they say either. Shameful

I have to be honest, I was a little apprehensive about making a Medicare Advantage change. Dylan at eHealth did a great job working with me and was very patient. I feel like I made a good choice and even saved some money over the other plan I was looking at. Having a company that can look across the various Medicare Advantage offerings from the insurance companies is a big plus in my opinion. I highly recommend eHealth.

George, was very informative regarding insurance products, he took the time to go through my medications and doctors. Job well done. The website helped me out a lot also.

Very easy to use. Loved the ability to enter my information in to see if my doctors were in network and medications were covered one time. Loved the ability to compare plans in one website.

This was our startup’s first year offering health insurance to employees, so we were a bit inattentive when choosing a broker. Later, we met some real professionals in this field who provided respectful, customer-oriented service, offering real advice, plan overviews, and explanations of the pros and cons and benefits of different decisions for our employees.
But this company was never like that. They only sent prices, and that was it. Slow replies, no attention to detail, and zero customer service. I handle most communication with carriers directly because it’s more effective and faster. I managed many issues with carrier customer service directly, but when this broker’s support team “helped,” any issue took more time, involved useless and incompetent questions, and so on.
I recommend everyone spending a bit more time to find a broker who will help you, not slow you down.

Cannot access any info they offer because they keep saying my zip code is incorrect. I have lived here long enough to know my zip code, thankyou. Is this just a bait and switch to make you call and talk to someone? I want to compare advantage plans myself and decide for myself not have a stranger tell me what I need.

I get calls from ehealth all hours of the day and night. Every last one of them start the call swearing up and down they are medicare matchmaker, licensed to find benefits I'm eligible for and for flex benefits. Every scam phrase you can think of. Most of the time I hangup because they don't care about me or my needs heck they don't even care they're bothering me all hours of the day! I decided to answer the other day and got this young lady Cagney her last name sounds like Goddess. Right from the start of the call it was personable, I could tell she wasn't just trying to get me to switch. She was honest about my benefits with Aetna and answered all the questions I had. She even looked up the Medcaid office number and told me to see if I qualify so I can get some groceries. If I didn't get her I never would have known and now I get over 300 dollars for food and even help with my bills. I think I wrote the wrong number down because I wanted to call her back and thank her so if you see this Cagney, thank you for not being a salesperson thank you for being a real person. I pray God blesses you greatly because you really changed my life and I mean that.