Edward Hands & Lewis LTD Reviews 664

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication. Many people highlight the efficient service and quick response times, making their experiences smooth and stress-free. Reviewers often mention feeling well-informed and supported throughout their processes, appreciating the clear explanations and proactive updates from the team. However, some customers were dissatisfied with specific interactions, citing rudeness and poor communication from certain individuals, including instances where calls were abruptly ended. A few people also experienced disappointment with the service at a particular branch.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, efficiency, and helpfulness. Many... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and support.... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have twice used Harpreet Grewal's services to write and to review our mirror Wills, and I must say that her knowledge of the subject and the service are both first class. Emails are answered prom... See more

Rated 5 out of 5 stars

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really res... See more

Rated 5 out of 5 stars

We have recently updated our wills at Sheltons. It was not entirely straightforward and we have a large estate. Nicole Palmer listened carefully and explained everything throughly step by step. We wer... See more

Rated 5 out of 5 stars

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight for... See more


Company details

  1. Lawyer

Written by the company

Edward Hands and Lewis solicitors were established in 1897 and have a strong reputation for legal excellence and client care. We have offices across the Midlands and consultants and lawyers working remotely, dedicated to helping you to achieve your goals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

664 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic, brilliant, highly recommended

I can not recommend Shelton's (Bulwell) enough! We used a different solicitor for our sale and after a previous property fell through we used Shelton's for our new purchase. They were amazing, the sellers solicitors were absolutely awful working at a snails pace, when anything was sent Heather dealt with it immediately to speed up our side of the process, we were let down by the sellers solicitors unfortunately. If you emailed Heather for an update or anything you would get a response very quickly (within 30 mins) and even if she was off someone else takes over- you do not get this with other solicitors trust me! If you are moving you will be in good hands use this firm we were so happy with the service. I would definitely recommend and will use for future legal services. Thank you Heather for everything I just wish other solicitors followed your example!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Loughborough branch: ⭐⭐⭐⭐⭐ 5-Star Review

Loughborough branch:

We recently used Romaana Sheikh as our solicitor for a property sale and purchase, and the service we received was exceptional. From the very beginning, Romaana was professional, reassuring, and incredibly hard-working. She kept us updated throughout the entire process and handled everything with such care and attention.

Buying and selling a property can be very stressful, but Romaana made the whole experience feel so much easier. Her support and communication really stood out, and we always felt we were in safe hands.

Romaana is truly an asset to her company. We’re extremely grateful for everything she did for us and will absolutely be recommending her to friends and family. We will also be returning to her for any future property transactions.

Highly recommended!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

I recently worked with Romaana on my Remortgage

I recently worked with Romaana on my re-mortgage and Help to Buy redemption and she was absolutely brilliant throughout the process. Her communication was excellent, always clear, prompt, and professional, which made what could have been a stressful experience completely smooth and straightforward. Romaana kept me updated every step of the way and explained everything in an easy to understand manner. I couldn’t recommend her highly enough!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

After a recent separation, I unfortunately had a huge amount of debt that belonged to my ex and didn’t think I’d be able to retrieve this money back. I then spoke to Nicole who explained all of my possible routes/options and advised that there are ways that I could retrieve this money back. She has been excellent from start to finish, she was very clear at explaining all of my options and has given me a lot of support along the way. I also had some additional support from Paul.

I am finally starting to retrieve some of my funds back and I couldn’t have done it without Nicole. Massive thank you and I will definitely use them again in the future.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Beenita and her team were really great…

Beenita and her team were really great with our house purchase. She kept us informed at all stages and explained the process clearly to us.

We were able to complete our purchase in good time even though the local authority were delayed with searches.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Pragmatic, punctual and courteous.

Heather and team were courteous, punctual and pragmatic, leading us through what tuned out to be a tortuous process to get us over the line. We would happily recommend their reliable service.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

You won’t find better solicitors

Liz Collins is amazing. Absolute credit to the company, wish I could steal her to work for me.
The whole process of moving house has been handled brilliantly by the whole team.
We had some challenges to navigate and all handled perfectly.
You really couldn’t ask for more.
Will always use them for anything legal I need now.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Jodie, Liz and Heather were all very helpful and extremely efficient. We would highly recommend this firm and will definitely use them again.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Calm, responsive and professional…

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really responsive and kept us updated throughout the whole time making us feel much better. We eventually found another house and Beenita helped us complete in less than 3 months, just in time for my son starting his new school. Highly recommended EHL and the team.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

My uncles just passed away and I was…



My uncles just passed away and I was told I was the executor of his will, I called up the hucknall branch yesterday to enquire about the will... I was called back a few hours later and told that they are no longer dealing with the will as it was taken back from them in 2023.... so today I spoke to the solicitors again just to enquire about it again...

I was called back by the same woman I had spoken to yesterday for her to be rude towards me stating I am not the executor, her attitude was appalling towards me, she wouldn't let me speak, always spoke over me... she was extremely rude.. and when I asked to speak to the manager she put the phone down on me.. I tried calling back a few times but they wouldn't answer, I had to contact your bulwell branch who apologised for what i just had to deal with and they gave me this email.so I could forward my complaint.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight forward but i felt in safe hands throughout and overall i am really pleased with the service I received. Would definitely use again and will recommend to family and friends.
I couldn’t be more impressed so Liz, Jodie thankyou so much for your hard work and for making my new home possible.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish…

Great service from start to finish beenita was brilliant she dealt with any questions and problems we had very efficiently and professionally and was always very kind and understanding we would definitely recommend edward hands and lewis

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, Heather Arme and the team at Edward Hands & Lewis were absolutely fantastic! Excellent communication throughout and we felt we were in really good hands. We would really recommend these solicitors and would use them again in the future. Thank you all.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Purchased a property and used this company as recommended - and they were really efficient, great communication and it went through quickly and smoothly. Would definitely recommend, and use again!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to Elizabeth and her team for…

Thanks to Elizabeth and her team for doing what was necessary to sell our house quickly and efficiently. Always at the end of an email/phone when needed and made the whole process stress free. Much appreciated
Kathy and David 🙂

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Professional service every time ...

This is the second time I've used Sheltons Solicitors, and once again, the service has been absolutely first class. I primarily dealt with Heather Arme, who was brilliant throughout, and also had contact with Keeley – both were professional, responsive, and a pleasure to work with.

The sale of my property and the purchase of my new one were handled seamlessly. It was clear from the outset that the team at Sheltons are highly organised, proactive, and friendly. They consistently kept me informed and were quick to respond to any queries. Their professionalism really stood out, especially when compared to other solicitors in the chain who were often slow to respond and struggled to provide key documents on time.

A big thank you to Heather, Keeley, and the whole team – I truly appreciate your hard work and look forward to working with you again in the future.

June 10, 2025
Rated 5 out of 5 stars

Jodie Bruce was very good at keeping me…

Jodie Bruce was very good at keeping me informed and up to date with the proceedings of the sale of my house and the buying of my flat. Very professional and Liz Collins and the rest of staff at Shelton solicitors id like to say w well done and thank you.
A happy Ms Beverley Furr

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Sheltons Solicitors were really handy…

Sheltons Solicitors were really handy in helping me navigate through the hitches of getting our new home. Heather and more prominently, Jodie were very professional in carrying out their duties and I will recommend them. Jodie was in the forefront of making sure we get the best deal available.

June 5, 2025
Unprompted review

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