Edward Hands & Lewis LTD Reviews 664

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication. Many people highlight the efficient service and quick response times, making their experiences smooth and stress-free. Reviewers often mention feeling well-informed and supported throughout their processes, appreciating the clear explanations and proactive updates from the team. However, some customers were dissatisfied with specific interactions, citing rudeness and poor communication from certain individuals, including instances where calls were abruptly ended. A few people also experienced disappointment with the service at a particular branch.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, efficiency, and helpfulness. Many... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and support.... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have twice used Harpreet Grewal's services to write and to review our mirror Wills, and I must say that her knowledge of the subject and the service are both first class. Emails are answered prom... See more

Rated 5 out of 5 stars

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really res... See more

Rated 5 out of 5 stars

We have recently updated our wills at Sheltons. It was not entirely straightforward and we have a large estate. Nicole Palmer listened carefully and explained everything throughly step by step. We wer... See more

Rated 5 out of 5 stars

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight for... See more


Company details

  1. Lawyer

Written by the company

Edward Hands and Lewis solicitors were established in 1897 and have a strong reputation for legal excellence and client care. We have offices across the Midlands and consultants and lawyers working remotely, dedicated to helping you to achieve your goals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

664 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Bulwell Branch

Heather, and the staff at the Bulwell Branch, provided an excellent service when dealing with my House Sale. Thank you!

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

Did everything myself

Did everything myself. Had to chase up all parties everyday of my house sale. The wouldn’t do anything off there own initiative.

Sucked the joy out of moving house for me. Seriously use straw and Pearce if you want a solicitor in Loughborough.

Sarah and Molly needed constant micro managing.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient and professional and excellent communications at all times.

Very efficient and professional at all times. We are going through problems with the passport office at the moment and needed to get my change of name deed re-excuted This was done in a timely manner and continued communications at all times and is willing to help and give the time to see through this application for my sons passport .as we needed this pretty quickly my solicitor did this immediately and as requested to be kept informed until passport is completed incase I need further help and support in which case I will do . Further more I'd like to recommend sheltons solicitors. I appreciate your help and support and professionalism .

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I dealt with Andrew Robinson at the Loughborough office re an employment issue. Top notch service. Would definitely use this practice again for any other needs in the future.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

A distressing and frustrating…

A distressing and frustrating experience

Do not use this firm (Melbourne office) for wills/probate. It has taken two formal complaints and nearly two years to settle my mother's very simple estate. Avoid them if you can.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

What a wonderful company to deal with

What a wonderful company to deal with. Very professional, understanding, patient and went above and beyond our expectations. Special praise going to Keeley Dove and Liz Collins for their total dedication and help. BOTH A CREDIT to the company.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional

What can I say, 8 weeks from sale of our property to completion ! Heather at the Bulwell branch has been brilliant- professional, courteous and so efficient! I can’t recommend her highly enough, she amazing !

August 22, 2024
Unprompted review
Rated 2 out of 5 stars

Ok if you are happy to do all the chasing

Would not recommend the Syston office as they don't return calls, don't chase. We ended up paying for a service and doing the legwork ourselves! The finalstraw was the monies owed to us from our sale was not received on the day we completed and still not in our bank account the following Monday, the excuse was it was end of month in accounts office!!!

June 28, 2024
Unprompted review
Rated 3 out of 5 stars

Excellent

Mark and Lynne (Scott street)
Just like to say a big thank you to everyone at Edward Hands & Lewis for the way they handled our move , smoothly and efficiently. With a special mention to Aimee and Rebecca.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Hannah Fenton- Syston Branch...amazing!

After having worked alongside Hannah Fenton and Sarah a couple of years ago at EHL, there was nobody I wanted working on the purchase of our first home more than them! We completed today on the purchase of the house we have rented for nearly a decade! Hannah as always was super efficient, always reassuring and kept us in the loop at all stages. Knowing the process myself and having nothing but trust in Hannah and Sarah, I felt at ease knowing they would take care of our purchase without me needing to ask for updates and even with the parts less familiar Hannah explained everything. I would always recommend them knowing what an incredible team they are but even more so now being on the other side. Thank you Hannah.

June 7, 2024
Unprompted review
Rated 1 out of 5 stars

A frustrating experience not to be repeated

Have used lots of conveyancing solicitors in the past and found these most frustrating and unhelpful. When they required something from us we complied immediatly.when we asked something of them they delayed answering or then went over us and decided not to keep us informed of exchange or completion on a property which i legally owned half of ! Would not use them again for house conveyancing

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

Big up Hucknal branch!

A massive shout out to Lynne Daly, Stephanie Robertson and Nicole Palmer @ the Hucknal branch of EHL.

I’ve used them umpteenth times over the years and they are always highly professional, brilliant at communication, extremely knowledgeable, and they offer a very personal, tailored service. It doesn’t feel like you’re dealing with huge company; I always feel like I’m their only client.

This particular [probate] purchase was an arduous ordeal to get over the line as the vendor’s solicitors were clearly incompetent, yet the Hucknal team exhibited great tenacity at perseverance at chasing them up and getting to completion as soon as was possible.

Thank you, JSA

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Heather Arme and colleagues who dealt…

Heather Arme and colleagues who dealt with the sale of my late father’s property was amazing. It was very much a hard process to go through after losing my father but nothing was too much trouble from beginning to end and I would certainly recommend Heather, who came very highly recommended to me by sarah fisher from FS building properties Ltd.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Liz Collins dealt with the purchase of…

Liz Collins dealt with the purchase of our new home. She was absolutely excellent from start to finish. She was helpful, supportive and friendly. Her communication on our purchase throughout was outstanding. I cannot thank her enough for all she did. We had a separate sale with another solicitor firm which was not a good experience so I came into the process with limited expectations. Liz was as mentioned fabulous and I cannot thank her enough for making a stressful season in our lives so easy ! Thank You

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t ask for any better

Heather and the team have had to work tirelessly due to some difficult circumstances out of our control. Heather showed nothing but professionalism and determination to get my house purchase completed for me I couldn’t have asked for any more or any better. Heather was FANTASTIC.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Michelle Saxton c/o ehlsolicitors

Michelle Saxton represented me for my clean break order and I cannot fault her one single bit, she was nothing short of amazing in court, I was made to feel comfortable the whole day, we even managed to have a laugh while waiting to be heard, she deserves a medal for putting up with me too because I’m a nightmare when it comes to making decisions, her assistant Kirsty (apologies for forgetting the surname) was equally patient with me, overall, I feel I made the best choice in solicitors.
10/10 would highly recommend.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Another smooth conveyancing process…

Another smooth conveyancing process with EHL from quote through to completion. Pleasure to deal with Abbie & Sarah - quick communications, always helpful with queries throughout the process and I always knew where the process was at. Look forward to dealing with again, thanks.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I cannot recommend this firm enough for buying/selling. They really do stand head and shoulders above others. Liz was absolutely excellent, proactive, totally professional and made what could have been a very stressful situation as smooth as possible.

November 27, 2023
Unprompted review

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