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Eight Sleep Reviews 708

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's ability to improve sleep quality, particularly through effective temperature control that helps manage individual preferences and conditions like hot flashes. People often highlight the innovative nature of the product and the detailed sleep tracking information it provides. However, some people were dissatisfied with the high price point, feeling it doesn't always align with the product's durability or the level of customer support received. There are also recurring concerns about product quality, specifically regarding water leaks and issues with the product's construction. Additionally, some customers reported frustrating experiences with customer service, citing unhelpful responses, difficulties with warranty claims, and a lack of support for troubleshooting.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the product, highlighting its ability... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the product for significantly... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration... See more

Price

Consumers express significant dissatisfaction with the product's price, often describing it as expensive and... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the app's ease of use,... See more

Based on these reviews

Rated 3 out of 5 stars

We loved the sensors and the water cooling worked really well. However, we had to replace it three times due to water leaks which also caused water damage to the mattress. On the 3rd leak and replac... See more

Rated 4 out of 5 stars

Eight sleep is an innovative idea. I think the product is conceptually brilliant and while we had some teething problems with the build its resolved now and we ended up becoming Eight sleep family -wi... See more

Rated 4 out of 5 stars

Great support help! Absolutely wonderful product and a complete game changer for sleep! Only downside I have and 5 stars not given is, I’m a night shift worker and I work the same rotation every two w... See more

Rated 4 out of 5 stars

I have been using an eight sleep pod 4 for over a year, and it works great to improve the quality of sleep (especially keeping you sleeping through the night). The tracking is phenomenal and the imp... See more


Company details

  1. e-Commerce Service
  2. Bed Shop
  3. Fitness and Nutrition Service

Written by the company

Eight Sleep is the world's first sleep fitness company. We design technology that unlocks the power of sleep to fuel human performance. Our flagship product, the Pod, is an AI-powered sleep system with dynamic temperature regulation, biometric tracking, and personalized coaching. We've helped hundreds of thousands of members sleep better every night.


Contact info

3.3

Average

TrustScore 3.5 out of 5

708 reviews

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1-star

Replied to 40% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

I freaking love this thing

I freaking love this thing. It's the best purchase ever; I've never had a bad night of sleep, and everything is so well. Sometimes I get way too cold, and autopilot doesn't adjust to my body temperature, and it's really annoying to get up because it's cold. but more cold then hot.

March 13, 2026
Rated 4 out of 5 stars

I like the product

I like the product, but the AI and metrics are not well articulated. Very helpful for someone who doesn't have central air, but my older pod isn't reliable as an alarm, and I can't understand what the autopilot does, and it doesn't seem like the company can explain it well.

March 13, 2026
Rated 5 out of 5 stars

I have had my pod for several years

I have had my pod for several years. Unfortunately, the cover gave all she had. The team was extremely helpful and patient as we problem solved every opportunity to get her up and running. The customer service and support was outstanding. They were even kind enough to discount a new cover.

March 2, 2026
Rated 5 out of 5 stars

Best sleep

Since using the pod, I have had some of the best sleep I've had in years! I use to wake up multiple times a night sweating. It's great being able to customize each side of the bed, as I like it to be cold and my wife likes the bed warm

February 18, 2026
Rated 5 out of 5 stars

Game changer

This system has changed mine and my husband’s lives! We sleep so much better and miss it when we travel. I’m going through perimenopause and I don’t wake up sweating in the middle of the night anymore. Customer experience was great. I financed through affirm and there was a minor mistake in the pricing. I got on the chat and a refund was issued the same day. Highly recommend this product and company.

March 13, 2026
Rated 5 out of 5 stars

I love this product

I love this product! While it’s expensive, it has made me sleep so much more comfortably. I wake up much less at night and generally feel more rested.

My one complaint is I sleep with my dog who snores and it picks up her snoring as mine, but it’s small when you think how much my sleep has improved overall.

March 13, 2026
Rated 5 out of 5 stars

Great product

Great product. My sleep quality has improved. Also great for keeping comfortable with temperature extremes. Sleep metrics are helpful.

March 13, 2026
Rated 5 out of 5 stars

Great product

We love our Eight Sleep. We’ve been using it for many years. It has helped give us a more restful sleep. We would highly recommend this product.

March 13, 2026
Rated 1 out of 5 stars

Since September 2025 when we bought the…

Since September 2025 when we bought the bed which we love, I have received daily memos of my sleep by SMS. Today when I reached out as they stopped three days ago, I was told that because I live in Canada that I cannot receive the memos. This seems slightly ridiculous since I’ve been receiving it for six months without a problem.

March 13, 2026
Rated 5 out of 5 stars

Sleep temperature matters

Sleep temperature has always been a factor and it plays into comfort. Eight Sleep was a game changer for me. I finally found myself feeling like I had the solution to my challenge of being too hot to sleep well. I have never been happier with my sleep comfort. Cool sheets and cool pillow is a win and I sleep better.

March 13, 2026
Rated 5 out of 5 stars

Best Bed you could Ever Buy for yourself & or loved ones

This bed changed my sleep and health so much
It taught me what stops me from snoring, it literally lets me know when I’m getting sick if I pay close enough attention & it even made me make an appt with a cardiologist due to some readings I was getting
I would have never made that appt or known I had a minor issue that needs to be watched had it not been for my AMAZING BED! I’ve had this bed for almost 7 years now and I will NEVER not have an 8 sleep bed ever again!

July 15, 2025
Rated 5 out of 5 stars

Total support

My Pod stopped cooling properly. The Eight Sleep Support Team worked with me patiently until the problem had been completely solved and the Pod is now working perfectly (and brilliantly) once again.

March 10, 2026

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