ekohome.co.uk Reviews 237

Really, really great customer service and brilliant products.

What a great company. Customer Service was superb - sorted my problem with a (virtual) smile and attention to detail which meant that I got exactly what I needed as quickly as possible. Then a lovely follow up to check everything was as it should be - how often do you get that these days?

Excellent customer support! I had a touch free bin from EKO Home and after an year the sensor on it started malfunctioning. I reached out to them with the order details. They were prompt in their response and Lara from customer support helped in getting a new lid couriered to my address.

You really only know how good a business when something goes wrong. The product I ordered was damaged during transport and next stock only came in a month after. Eko have replied very quickly with pragmatic solutions options, left me to make the choice that’s right for me and delivered everything they promised. Pain free! Always very polite, friendly and prompt.
And finally, the product itself is high quality and exactly as described.
Overall 5 Stars!

Great customer service, very prompt with replying to my emails and the problem I had with one of their amazing bins. All sorted to my satisfaction, and would heartily recommend this company.

Needed to buy a replacement Eko Neo-Cube 18L Recycling unit for my (now discontinued) bin. Emailed EKO Customer Services who replied immediately. Surprisingly the unit was still available at a very reasonable price. They invoiced me & sent it out directly. The whole transaction from requesting the item to actually receiving it only took 3 days. Kept informed by email throughout by a friendly team. A very positive experience!

Outstanding customer service! Personal, helpful and efficient. Prompt responses, going above and beyond to help and giving excellent advice and support. Would highly recommend this company and products!

Lara at customers service was a great help and responses dealt with in timely manner. Ordered a replacement lid and delivery was speedy. Highly recommend EKO for products and support 👌

Karen and the Customer Service team were a massive help. Parts provided swiftly along with instructional videos. Communication was prompt and effective, couldn't fault a single aspect. Thank you again!

Quick replies and even quicker delivery time. I was also amazed at the after sales check-in made after my delivery to make sure everything was ok. Amazing customer services! Thank you.

I have had pleasure of dealing with this company. Their communication, willingness to help and pricing is good. I won't buy a bin from another company. Delivery is very quick thank you

Very impressive service and quick delivery of replacement motion lid for kitchen bin. Well done Lara and aftersales team.

We were really impressed by the speed and helpful after sales service by EKO. It could not have been better.

Thank you so much Lara Blake you were amazing so kind and efficient. Eko is lucky to have you as an employee what an asset you are to the team. Thanks a gain

I'd definitely use this company again. The efficiency and friendliness of the service provided, and the good value of the item I purchased .

The speed of response to my emails, and the despatch of my purchase were excellent.

Both Lara and Karen from Customer Service were extremely helpful throughout the process. They kept me updated throughout the process as to how my order was progressing and answered my follow up questions efficiently and effectively.

The item was reasonably priced and included postage.

The item was delivered within a few working days too.

Thank you again!

We ‘lost’ the inner ring from our bin and Eko customer service were very quick and helpful in replacing it. Quite a pricy part, but cannot fault Karen Sims for keeping us uptodate from initial enquiry through to checking all was ok within minutes of it being delivered. Continuity is so rare these days, so well done Eko and Karen.

Contacted EKO with issue on bin closure. Even though 5 years old, they diagnosed problem and then sent me replacement parts plus video to show how to install. Then followed up to check everything was ok. Great service - above and beyond

Excellent customer service from Ekohome . Very efficient and prompt service following a discount I had forgotten to apply. Within a short period it was addressed and sorted out very well. Would definitely recommend Ekohome and use them again.
Mireille F

Superb customer service, following a glitch with a product. Will most certainly buy from EKO again.