ekohome.co.uk Reviews 238

Superb customer service, following a glitch with a product. Will most certainly buy from EKO again.

Incredible service. Would not hesitate to recommend

I love my Eko sensor bin. Bought it last year and I think I reviewed then but want to post again to say how great it is and how much better than the cheaper sensor bins (which break every few months and deposit batteries in the waste when taking the lid off = false economy). The build quality is great. It still looks brand new after almost a year and it's so easy to use and keep clean. Initially the sensor was a bit sensitive as my countertop is close to it but I managed to fix this with a small judiciously placed dab of permanent marker - made it perfect (not recommending you do this without discussing with Eko though as it may invalidate your warranty!) I highly recommend this product. If you're thinking they're expensive - there's a good reason for that. Hard to find better sensor bins. My parents liked it so much they bought one themselves.

The sensor on my new sensor bin didn’t work - Customer Services were prompt and efficient in sending a replacement by DPD - I think you should always judge a company many by how they own mistakes, and EKO were excellent!!!

I had an issue with my EKO bin after a few years of use, and while the replacement part was reasonably priced and the customer service was quick to respond, the product itself didn’t hold up as well as expected. Overall, decent service, but the durability could be better. 3 stars.

All I needed was a new bin clip and some perfume sachets for our bins. Lara, at customer services, went above and beyond to help me out. Any company that will make an effort with such a small order is worth promoting in my book.

Absolutely fantastic service from EKO Home. Had one of their indoor bins, and needed a new lid. They absolutely bent over backwards to try and match up the model, and we worked out that another lid would probably fit. A previous customer had advised them that it was compatible so we took a chance. It fitted absolutely perfectly and saved us from having to buy a complete bin. Their customer service was exemplary and they did absolutely everything they could to assist us. Do not hesitate to buy from them.

I had purchased a bin online but the inner bin was missing and needed to be replaced. When i reaced out to the customer service team i expected the usual disinterested, standard response but encountered quite the opposite.
Not only were they very friendly, helpful and informed, they went even further to support my request and ordered a specific item in to support.
I truly wish all customer service teams could function as Karen and team, since we would all be much happier!
Keep up the great work,
Gary

Customer services were so prompt and thorough when the courier damaged our bin during delivery. They couldn’t have been more helpful- a very happy customer!

Excellent customer service. Looking for replacement parts and communication was excellent, friendly helpful emails kept me informed and payment was easy and safe. Parts received in good time. Only downside was Evri delivered parcel, photo showed it going into letterbox when in fact parcel was left on the doorstep. I was home at time so no problem occurred.

I order a replacement lid for our bin on Monday and received it on Wednesday by DPD (who are very good at informing on expected delivery time). The new lid is working well.

I needed a new lid for my phantom sensor bin. They supplied this at a reasonable cost and they responded to my request and subsequent emails promptly and efficiently. Lid arrived very quickly and they followed up to make sure it had arrived safely. Highly professional team at Customer Services. A credit to the company

Ordered replacement lid flaps for our EKO recycling bin due to damage by a tradesperson who spilt acid on it. Lara from EKO customer services was extremely helpful in arranging delivery swiftly and communication was excellent. Replacing flaps was easy thanks to the bin design. Very pleased. Thank you!

What incredible service! We managed to damage one of the inner bins from a set of three recycling units. I had assumed they would not be available separately but contacted customer service to ask. We got a quick reply offering help and within a week we had the bin replaced and it wasn't silly money either.

Great product, greta service, job done :)

This was the best customer service I have ever experienced. Within 48 hours I had received the replacement part at a very reasonable cost. Great communication. Well done team.

Excellent customer service from Laura. EKO have twice replaced broken parts for us while the bin is under warranty, despite being nearly four years old. Service is prompt, communication is fast and efficient and they provide links for how to replace the part(s). Bin itself is fabulous quality - I have the dual cube. Can’t recommend more highly.

I needed a new pedal for my EKO X Cube recycling bin, that was still under warranty. I contacted EKO support and they did an amazing job providing information on how to remove the old pedal, and install the replacement that was sent out free of charge, despite the bin being almost 5 years old.

Amazing service, and everybody I communicated with was helpful, friendly and did an amazing job.

Would 100% recommend, and wouldn't hesitate to buy again.

Brilliant service and products, I needed a replacement interior bin for my kitchen bin and the team was so helpful and the price was brilliant including delivery. I would look at more of their products now having had such a positive outcome thank you.

We needed a replacement lid for our old bin. I emailed EKO on the off chance they could help, and I have to say they were fantastic from start to finish with great comms and a quick, easy and well priced replacement.

From the first point of contact so helpful and knowledgeable placed the order and received delivery the very next day excellent service from start to finish thank you very much