Electronic Express - Website Reviews 200

TrustScore 4 out of 5

4.0

418 Harding Industrial Drive, 37211 Nashville, Tennessee, US


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See what reviewers are saying

Rated 5 out of 5 stars

Super inventory at magnificent prices. Customer service is always pleasant. Placing an order and checkout is easy and painless. Shipment of items is as advertised..”fast”. I live outside of the delive... See more

Company replied

Rated 5 out of 5 stars

It was easy to make the purchase on line. The options were all there. Once ordered, late Friday or Saturday morning, delivery was set for Monday. It was delivered way before I thought it might’ve. Ver... See more

Company replied

Rated 5 out of 5 stars

O#679830-01 Rachelle, my online customer service rep was AMAZING!!! She is the reasonnfor the 5 stars and the reason you will have a returning customer. She was so nice and communication was great.... See more

Company replied

Rated 4 out of 5 stars

The delivery lead was very friendly and knowledgeable. I didn't give five stars due to appointment happening after initial windows of time. At least they called beforehand to let us know!

Company replied


Company details

  1. Electronics Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Computer Store
  5. TV store
  6. Washer and Dryer Store

About Electronic Express - Website

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

  • 418 Harding Industrial Drive, 37211, Nashville, Tennessee, United States

  • 1-888-257-7500

4.0

Great

TrustScore 4 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

They were patient

They were patient, knowledgeable, and my stove arrived perfectly and on time. Thrilled!!!

July 28, 2025
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for the feedback!

Rated 5 out of 5 stars

Communication was great!

Communication was great! Super fast shipping! My purchase was perfect!

July 28, 2025
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for the feedback.

Rated 5 out of 5 stars

Very easy website and purchase…

Very easy website and purchase experience. The item was shipped right away and arrived shortly after the purchase. No complaints at all.

July 6, 2025
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for the feedback.

Rated 5 out of 5 stars

The team was friendly and communicated…

The team was friendly and communicated very quickly and very well throughout the process. They kept me informed on shipping status and made sure I knew what was happening every step of the way.

July 29, 2025
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for the feedback. We are happy to hear positive remarks about our post purchase customer service.

Rated 4 out of 5 stars

I called your support line and it went…

I called your support line and it went to voicemail. The woman never called me back. I declined confirming delivery, so that I could choose a later delivery. They delivered it anyway. Fortunately, he called 15 minutes prior, and told me that they could deliver without me. There was no receipt.

July 25, 2025
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for the detailed feedback on your delivery experience.

Rated 1 out of 5 stars

Seriously?

Seriously? Some third-party verification system that determines the CC of a person who has plenty of credit limit, always pays on time, and has a credit score of 824 is a ‘fraud’ transaction? And this is AFTER they call me and verify the details of my account and tell me on the phone it processed. To be followed by an email in the middle of the night saying my order was canceled due, no explanation, no call to see if it could be fixed. And now the item is out of stock for 4-8 weeks. No thanks, will not be shopping with you again.

July 26, 2025
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for your feedback, and we sincerely apologize for the frustration this caused. Please understand that the fraud claim was made by our credit card processing service, not us, and without their approval, we cannot insure the items we ship out. We regret the inconvenience and appreciate your understanding.

Rated 5 out of 5 stars

Great shopping experience!!

Immediate communication from Electronic Express after placing an online order. Shipping was quick and secure. Packaging was fantastic. Absolutely recommend this company!

July 23, 2025
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for the feedback.

Rated 5 out of 5 stars

Fantastic!!

On time. Professional and talented to the max. Made sure everything was running the entire cycle . Took all the cardboard. Like they were never here except for a great laundry pair.

July 9, 2025
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for the feedback. Happy to hear that our delivery experience met our expectations. Enjoy your new washer dryer pair!

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