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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and support they received, particularly praising the quick response times and efficient assistance with installation and activation issues. Many people found the customer service to be exceptional, with staff described as helpful, patient, and professional in resolving problems. However, some customers were dissatisfied with the product itself, reporting issues with activation keys not working or licenses expiring. A few other people also felt that communication was poor, mentioning un-answered emails and non-functional phone numbers, which led to difficulties in resolving their problems.

What people talk about most

Product

Consumers find product experiences to be ambiguous. While some reviewers praise the quick arrival of products... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and efficient... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent and... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent customer and technical... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers report positive experiences, noting quick email... See more

Based on these reviews

Rated 5 out of 5 stars

After trying to install the product I had many problems, E Shop were extremely helpful at all times, never complained at my foolish mistakes. They just sent another message telling me what to do next.... See more

Rated 5 out of 5 stars

You need a bit of time and patience. I bought the Office 2024 and followed instructions for installing on a brand new laptop. The new laptops come with a bit of Office 365 which prevents installing t... See more

Rated 5 out of 5 stars

Installed MS365 Professional Plus. Display stated that it was not activated. Emailed them many times and they responded quite quickly. In the end the problem was resolved after many screen shots and a... See more

Rated 5 out of 5 stars

I purchased Office 2024 for a non-computer literate friend for a new computer. It arrived promptly (but to Junk mail!!). The activation didn't go to plan due, I believe, to my finger problem. Electron... See more


Company details

  1. Electrical Appliance Wholesaler

Written by the company

Electronics-Tec-shop is indeed a leading consumer electronics distributor in the United Kingdom. We ship thousands of orders daily from our own warehouse . We offer a vast inventory of electronic products and guarantee customer satisfaction. In addition, we offer products from your favourite brands at low price


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

157 reviews

5-star
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Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A faultless experience. Would definitely use again!

I purchased the Microsoft Office 2024 Professional Plus Software.
I looked at the review's on here and thought ok let's give them a go.
The experience was simple without drama.
Their comms were polite, informative and a sense of customer service was present as stated by other reviews.
The transition onto my Laptop was flawless without issue. They recommend uninstalling previous software so as not to cause problems when installing, but thankfully my Laptop had no previous iterations to cause issue.
I'd definitely recommend to others.
The price was fantastic also. I won't lie when I say I was sceptical about their prices being well below market value, but alas I had nothing to worry about as the software works as it should.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't be better

Easy, straightforward ordering, delivery of download information amazingly prompt, help with installation could not have been better and faster.
An all round great experience. Thank you Amba, my Installation Wizard!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had problems downloading Microsoft Office. The team could not have been more helpful with step by step instructions on how to activate product. Highly recommend.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Loaded easily change from 365 to windows 2024. A few problems not directly related to download were dealt with promptly and efficiently. Thanks

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Would Use Again.

An economical price does not come without its issues but the EE shop handled it in a way I would use them again. They were courteous, helpful and in the end solved the issues without any problem and I was left totally satisfied.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Microsoft Office Re-Install Issues.

I bought Microsoft Office through Electronics-E-shop to replace my 2014 package and load to my 2026 desktop running Windows 11. The Office package was deleted when Windows 11 had to be replaced due to an installation defect. Electronics-E-Shop rescued the re-installation of Office through their comprehensive instruction sets and technical knowledge. Brilliant

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased microsoft office 2024 in…

Purchased microsoft office 2024 in December and loaded onto a back up laptop thought everything was loaded ok but turns out it wasn't when I tried to use laptop in March. Contacted Electronics E shop about this issue and was pleasantly surprised by their customer service. Helped me sort it out everything now working well.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

You need a bit of time and patience

You need a bit of time and patience. I bought the Office 2024 and followed instructions for installing on a brand new laptop. The new laptops come with a bit of Office 365 which prevents installing the download. I sent an email to electronics-e-shop and received advice to do the un-install which seems to be made particularly difficult by Microsoft. A further email was needed for help to find where to enter the key
I suspect that people might have different experiences but the help by email was prompt and I now seem to have it all working.

March 17, 2026
Unprompted review
Rated 4 out of 5 stars

Good Support

Prices very competitive and despite the fact I had issues activating the products, they responded in a timely manner with clear idiot proof instructions

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great people to deal with

Great people to deal with. I had a few problems (my fault) but these were quickly sorted, so my review is: Excellent product, great price and Brilliant customer support!! Many Thanks!!!

February 18, 2026
Unprompted review

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