Absolutely first class, placed an order for a black towel rad, 4 hours later my wife changed her mind and wanted anthracite. Rang first thing in the morning spoke to Abraham and he changed the order n... See more
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Spoke with a chap called Ibrahim (Abraham). Absolutely lovely chap. Explained to him what i wanted and wanted to achieve and i couldnt have got anyone more helpful or knowlegeable. He went thro... See more
Company replied
Their service was exceptional. In the best way possible. Swift delivery ordered 11 pm on Tuesday and delivered on Thursday. Video'd myself opening the package to check for damage. Beautifully an... See more
Company replied
Radiator arrived promptly as expected. Delivery driver was ignorant and just ignored me. Unfortunately a tiny scratch on top bar of rad that can be felt ever so slightly. Don’t have time to return etc... See more
Company details
Written by the company
Elegant Radiators was founded with the goal of offering niche-sized towel radiators and direct replacement towel radiators that cater to the specific needs of our customers. We take pride in our ability to supply these unique products directly from the world’s leading suppliers to both local small trades and end customers, ensuring quality and reliability at every step. Our competitive pricing sets us apart in the UK market, as we are committed to offering towel radiators that feature more bars compared to other retailers, enhancing both functionality and aesthetics in any bathroom setting. At our Coventry store, we stock over 10,000 towel radiators in a variety of finishes including chrome, white, black, and anthracite. Additionally, we offer a comprehensive range of valves, heating elements, and other spares and accessories to meet all your heating needs. At Elegant Radiators, customer satisfaction is at the heart of everything we do. We understand that our success is built on the trust and satisfaction of our customers, which is why we prioritize excellent service and quality products. Our marketing strategy heavily relies on word-of-mouth and network marketing, and we believe that happy customers are the best advocates for our brand. We are dedicated to maintaining high standards and continuously improving our offerings to meet the evolving needs of our customers. Thank you for considering Elegant Radiators – where quality meets reliability.
Contact info
3 Crondal Road, CV7 9NH, Coventry, United Kingdom
- 02477220780
- info@elegant-radiators.co.uk
- elegant-radiators.co.uk
4.6
Excellent
277 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Reply from Elegant Radiators
Thank you for your feedback! We’re glad to hear that you found the ordering process simple, our prices competitive, and the delivery swift. We appreciate your support and look forward to serving you again!
Best regards,
Elegant Radiators Team
Excellent all round service
Excellent, prompt and supportive communication before and after sale. Resolving simple questions with clarity.
January 28, 2025
Reply from Elegant Radiators
Thank you for your kind words! We’re delighted to hear that you found our communication prompt and supportive both before and after your purchase. Providing clear and helpful assistance is our priority. If you ever need anything else, we’re always here to help!
Best regards,
Elegant Radiators Team
Reply from Elegant Radiators
Thank you for your feedback! We’re pleased to hear that you found the ordering process easy and that your product arrived promptly and met your expectations. We appreciate your support and hope you enjoy your purchase!
Best regards,
Elegant Radiators Team
It’s not your fault that DHL delivered…
It’s not your fault that DHL delivered your item 24 hours after advising me a date and time, yet I still received it by 3 working days. The item that I ordered was very, very well packaged.
February 7, 2025
Reply from Elegant Radiators
Thank you for your understanding and for sharing your experience! We’re glad to hear that, despite the delay from DHL, your order still arrived within three working days and was very well packaged. We always strive to ensure our products reach customers in perfect condition. If you ever need any assistance, feel free to reach out!
Best regards,
Elegant Radiators Team
Prompt delivery
Prompt delivery , knowledgeable sales person , very helpful and would definitely recommend.
February 11, 2025
Reply from Elegant Radiators
Thank you for your kind words! We’re delighted to hear that you had a great experience with our team and that our salesperson was helpful and knowledgeable. We truly appreciate your recommendation and look forward to serving you again in the future!
Best regards,
Elegant Radiators Team
So far so good
So far so good. Fast delivery. well packed. Waiting now for electrician to install.
February 10, 2025
Reply from Elegant Radiators
Thank you for your feedback! We’re glad to hear that your order arrived quickly and well-packed. We hope the installation goes smoothly, and if you need any assistance, feel free to reach out. Enjoy your new radiator!
Best regards,
Elegant Radiators Team
Reply from Elegant Radiators
Thank you for your feedback! We’re happy to hear that you found our website easy to use and that your order arrived quickly. We appreciate your support and look forward to serving you again!
Best regards,
Elegant Radiators Team
I haven’t fitted the towel rail yet,but…
I haven’t fitted the towel rail yet,but the quick delivery was very good 👍🏻
February 10, 2025
Reply from Elegant Radiators
Thank you for your feedback! We’re glad to hear that you were happy with the quick delivery. We hope the installation goes smoothly, and if you need any assistance, feel free to reach out. Enjoy your new towel rail! 👍🏻
Best regards,
Elegant Radiators Team
Absolutely first class
Absolutely first class, placed an order for a black towel rad, 4 hours later my wife changed her mind and wanted anthracite. Rang first thing in the morning spoke to Abraham and he changed the order no problem and included some matching bleed caps. Top man top company delivered the next day after changing my order , well packaged and look good quality parts , Thank you
February 11, 2025
Unprompted review
Reply from Elegant Radiators
Thank you for your fantastic feedback! We’re so pleased to hear that Ibraham was able to assist you with your order change smoothly and that everything arrived quickly and well-packaged. Customer satisfaction is our top priority, and we’re glad we could provide exactly what you needed. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Elegant Radiators Team
Very Good service
Good service from start to finish,delivered on time,very well packaged,
Needed a 900mm wide towel rad to cover previous rad fixings, and this is the only place I found who supplies them, the quality is very good for the price, also used their valves which look very nice.
January 23, 2025
Reply from Elegant Radiators
Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience from start to finish and that your order arrived on time and well-packaged. It’s great to know that we could provide the exact size you needed and that you’re happy with the quality and our valves. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Elegant Radiators Team
Their service was exceptional
Their service was exceptional. In the best way possible. Swift delivery ordered 11 pm on Tuesday and delivered on Thursday. Video'd myself opening the package to check for damage. Beautifully and wrapped well. No damage as a result. Well done.
Changed my mind and decided I wanted a thermostatic element with digital timer. Replacement element came next day. RMA included so I could return the basic element.
The service here is outstanding. So efficient. So fast.
February 5, 2025
Reply from Elegant Radiators
Thank you for your fantastic feedback! We’re thrilled to hear that you had such a positive experience with our service, from the swift delivery to the well-packaged radiator. It’s great to know that the replacement process for the thermostatic element was smooth and efficient for you. We always strive to provide the best service possible, and your kind words mean a lot to us. If you ever need anything else, we’re always happy to help!
Best regards,
Elegant Radiators Team
My order arrived on time
My order arrived on time, but the DHL who they used, ignored a sign in the window next to the front door, explaining where they could leave the parcels if no answer at our house, and the packages got wet….I complained to Elegant and had no response or apology
February 3, 2025
Website very easy to manoeuvre
Website very easy to manoeuvre. Found what we wanted after being recommended by a professional.
Easy to order and delivery very quick.
February 4, 2025
Reply from Elegant Radiators
Thank you for your feedback! We’re glad to hear that you found our website easy to navigate and that you were able to find exactly what you needed. It’s great to know that a professional recommended us! We appreciate your support and are happy that the ordering process and delivery were smooth. If you ever need any assistance, we’re here to help!
Best regards,
Elegant Radiators Team
A great service from Elegant Radiators
A great service from Elegant Radiators, they have so many sizes of towel rail on offer, it was the only online company to offer the size I wanted.
Great looking product at a reasonable price 😉
February 3, 2025
Reply from Elegant Radiators
Thank you for your wonderful feedback! We’re delighted to hear that you found the exact size you needed with us and that you’re happy with both the product and the price. We take pride in offering a wide range of sizes to meet our customers’ needs. If you ever need anything else, we’re always here to help! 😉
Best regards,
Elegant Radiators Team
Reply from Elegant Radiators
Thank you for your feedback! We’re glad to hear that you’re happy with the quality, finish, and weight of your purchase. We appreciate your support and hope you enjoy your radiator!
Best regards,
Elegant Radiators Team
Excellent service from beginning to…
Excellent service from beginning to end. I recommend Elegant Radiators highly.
January 31, 2025
Reply from Elegant Radiators
Thank you for your kind words! We’re thrilled to hear that you had an excellent experience from start to finish. Your recommendation means a lot to us! If you ever need anything else, we’re always happy to help.
Best regards,
Elegant Radiators Team
Good company with poor delivery partner.
Fast and efficient despatch.
However, your delivery company is very poor. Last time I had to drive 40 miles to collect. This time they delivered to a random house 100 metres from mine.
January 30, 2025
Arrived on time and perfect
January 29, 2025
Reply from Elegant Radiators
Thank you for your feedback! We’re pleased to hear that your order arrived on time and in perfect condition. We appreciate your support and hope you enjoy your purchase!
Best regards,
Elegant Radiators Team
Reply from Elegant Radiators
Thank you for your feedback! We’re delighted to hear that your order arrived quickly, was well-packaged, and met your expectations. We appreciate your support and hope you enjoy your purchase!
Best regards,
Elegant Radiators Team
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