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Elementshop Reviews 241

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TrustScore 4.5 out of 5

4.7

Construction & Manufacturing
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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of ordering and the competitive pricing, often finding the best deals here. The website is consistently praised for being user-friendly, well-designed, and making it simple to find products and complete purchases. Reviewers are also very satisfied with the fast and free delivery service, with many receiving their orders the next day. However, some people were dissatisfied with the return policy, citing issues with restocking fees and collection charges for unopened items. Additionally, a few customers noted discrepancies between the advertised standard delivery cost and actual charges, particularly on larger orders.

What people talk about most

Price

Customers had positive experiences with price, often finding competitive and reasonable pricing, with some... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process quick, simple, and easy... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting free and fast next-day... See more

Product

Users describe positive interactions with product, often finding exactly what they need at competitive... See more

Website

People report positive experiences with the website, consistently finding it easy to use and well-designed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the wrong spec and called Elementshop - answered the phone really quickly and were super helpful- they credited the wrong order immediately so I could reorder . Will definitely order with th... See more

Rated 5 out of 5 stars

Amazingly good shopping experience. Found this company in a random google search for a Neohub 3 (wireless control) for my underfloor heating system. I ordered it at 4.30pm on Friday & it arrived a... See more

Rated 5 out of 5 stars

I called the depot and they were super helpful and next day delivery for free. Amazing - really great site - better choice than amazon or any other supplier - highly recommend.

Rated 5 out of 5 stars

Element Shop had the best price for the item I was looking for. Ordering on their website was very easy and dispatch took place within minutes! Item was delivered on time. Overall an excellent service... See more

Company details

  1. Construction & Manufacturing

Written by the company

ElementShop specialises in the supply and design of underfloor heating systems.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

241 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

AVOID!!!

Received my order but was no longer required, the item has not even been opened and they are requesting a 30% restock fee plus £20.00 collection!!! Absolutely disgraceful!!! Check the T&C's before ordering although it does not clearly state they will take x amount from the order!!!

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Wrong suggestion after saying it would 100% fix

Rang to discuss an issue with underfloor heating. Was told by Will that if I bought an item this would 100% work to fix my issue, I confirmed this with him and he said 100%. Paid nearly £100 for the item, £100 for an electrician to come out for him to tell me it’s not the thing I needed. So now £200 down. Now have the buy the part I actually need for another £100+ and pay £100 again for the electrician to come out again to fit it. Really disappointing and a waste of money after trusting their word

January 23, 2026
Unprompted review

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